Wireless adapter connects but no internet

June 10, 2014 at 14:01:29
Specs: Windows 7
I'm running Windows 7 and have been running an ancient wireless receiver that wasn't technically supported on Win7. I found some modified drivers and that was working fine for a few years.

Unfortunately, that wireless receiver recently died, so I ordered a new cheap one off of Newegg. With the new one, I'm able to see and connect to my router. However, I have no internet access 98% of the time. Pages will simply not load at all. I say 98% because very very occasionally it will actually load a page and then immediately stop working again. I'm also able to ping sites likes www.google.com and www.comcast.net, but I'm unable to ping everything else.

I thought it was because it was a cheap wireless receiver, so I went out yesterday and bought another one (a Linksys this time). It has the exact same behavior. I haven't tried the receivers on different PCs yet, but it looks like this is not a problem with the receiver and instead a problem with my PC.

Any ideas as to what would cause this or how to fix it?


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#1
June 10, 2014 at 14:26:28
What make/model router are you now using? Also what make and model is your computer?

Can you connect ok to internet etc. when using cat-5/ethernet?

Have you actually configured your "new" router properly for wifi; which is done via a cat-5 connection to the router (and the router's web page/ management (wireless).

What make/model is the wifi adapter in your computer?

Have you checked to see if the wifi adapter (in your computer) is ok; any error/exclamation marks against it the system\device manager info?

Have you considered updating drivers for adapter?

If your computer is a laptop, does it connect ok tonother wifi access points e.g freebie points, internet cafes etc.?


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#2
June 10, 2014 at 14:47:59
I'm at work so unfortunately I don't have access to specifics at the moment. I'll try to answer as best I can.

> Can you connect ok to internet etc. when using cat-5/ethernet?
I haven't tried this yet, my PC is upstairs and my router is downstairs. I'll try it tonight, my assumption is that this will work fine but I'll have to confirm.

> Have you actually configured your "new" router properly for wifi; which is done via a cat-5 connection to the router (and the router's web page/ management (wireless).
Yes, the router is working fine. I have a Bluray and Xbox360 directly connected to it, and a separate laptop and smartphones are able to wirelessly connect fine.

> What make/model is the wifi adapter in your computer?
The cheap one I tried first is the Edup AP Mini 300 - http://www.newegg.com/Product/Produ...
The one I picked up yesterday had Linksys on the box but had Cisco stamped on it. Looks like this one: http://www.amazon.com/Linksys-AE120... I can confirm the model # tonight.

> Have you checked to see if the wifi adapter (in your computer) is ok; any error/exclamation marks against it the system\device manager info?
Yeah, both receivers show up correctly in Device Manager without any issues.

> Have you considered updating drivers for adapter?
Both receivers came with installation disks with the drivers. I guess I could look online for newer ones and transfer them onto my PC, but this seems unlikely to fix it.

>If your computer is a laptop, does it connect ok tonother wifi access points e.g freebie points, internet cafes etc.?
Not a laptop unfortunately. There's an unsecured network near our house and I tried connecting to that - same problem. Able to connect to no access to pages.


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#3
June 10, 2014 at 14:56:44
Tak for the response to questions thus far. The more info pholks here have initially the more likely a resolution can be found...

Understand the being at work...


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#4
June 10, 2014 at 16:20:37
A further question, or two...

You mention a laptop and "smartphone" which both connect via wifi to the router. Do they do so at the same physical location in your home as is the "desktop/tower" system in question?

Also the New Egg device your refer to is a usb wifi adapter; and the Linksys to which you refer is a router. (Cisco took over Linksys some time ago.) Presumably you mean a Linksys-AE1200 (another usb wifi adapter).

Personally I've seldom had much success with usb wifi adapters. Invariably ended up installing either plug-in wifi card... They usually have a cat-5 port too, and inevitably I have favoured that "hard wire" connection over the wifi. From my own brief forays with usb-wifi my feeling is they have poor connectivity at best.

The drivers that came with each device... Definitely worth to check for latest versions for your OS; go to their respective website support area - not one of the many "helpful" drivers sites offering to scan and download etc.

You could make a faster and more stable network connection using home plug adapters. You would need two at least; one for the router connection, and the other "upstairs next to/adjacent to the desktop system. They are simple out of the box installation, cost very little. In the UK (and that sometimes irritating place across North sea) the pioneer was the German brand Devolo - not available in USA/Canada I think. Netgear and others have similar products. The home plug approach provides a lan connection over the mains wiring; the house wiring is the physical network.


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#5
June 10, 2014 at 20:07:53
> You mention a laptop and "smartphone" which both connect via wifi to the router. Do they do so at the same physical location in your home as is the "desktop/tower" system in question?

Both my and my wife's phones connect fine from the same location as my PC.

> Also the New Egg device your refer to is a usb wifi adapter; and the Linksys to which you refer is a router. (Cisco took over Linksys some time ago.) Presumably you mean a Linksys-AE1200 (another usb wifi adapter).

Yeah, sorry my link got broken. It is indeed the Linksys AE1200.

> You could make a faster and more stable network connection using home plug adapters.

I've looked into these and they would definitely provide a better solution. It'd be a bit pricier though, so I'd like to get this working if possible.


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#6
June 10, 2014 at 22:06:28
Some additional info:

Brought my laptop upstairs next the PC as well. Still connects fine.

It appears the behavior between the Edup and Linksys receivers is slightly different. With the Edup, pinging my laptop from my PC is pretty spotty. It works (on average) 1 out of every 4 attempts. With the Linksys, it consistently is able to ping my laptop and every other common site (like google, cnet, cnn, etc) successfully. I'm getting absolutely no pages loading with either though.

Also, I found the latest Linksys drivers online and it's the same version that came on disk. Didn't bother downloading them.

I tried bringing my modem/router upstairs (it's one of those Comcast combined units) and physically connecting to it. Turns out my upstairs connection is busted (modem won't connect at all). However, I WAS able to access my router's setup page when I directly connected my PC, something I wasn't able to do on wireless. So it appears that a physical connection works fine.

I've tried uninstalling all wireless drivers and reinstalling. I've tried different browsers. I've tried tweaking proxy settings. I've tried disabling my wired connection. I've completely exhausted all of my ideas, as well as everything else I've found via Google. I have no idea what's going on.

message edited by marshdabeachy


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#7
June 11, 2014 at 07:01:44
With your laptop connected to the WLAN (wireless local area network) do the following:

Open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

ipconfig /all

Once you've finished, copy/paste the output into a response on here so we can have a look.

For info on how to copy/paste from a command prompt window click on my name above and read my "how-to" guide titled, "Post the output of ipconfig (version 2)"


Then do the same on the other laptop you mentioned that's also working correctly wirelessly so we can compare the TCP/IP settings.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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