Solved Wi-fi connection disconnects sporadically and repeatedly

Dell / Studio 1749
April 16, 2012 at 13:51:28
Specs: Windows 7, 2.4 GHz / 3764 MB
My computer has developed a habit of spontaneously having no internet connection even though it says the signal is as strong as it can be. When I began to investigate the issue I ran some diagnostics and the Internet IP ping test failed. I have no idea what that means or how to fix it. I did do a ipconfig/all on a c prompt and have the results I can post if anybody wants to see that. Beyond this I can't lend much more except to say that when it happens I can click on the troubleshooting and while it is trying to determine what the problem is (usually takes at most 30 seconds) the issue resolves itself and I can resume doing what I was doing. Last night was the worst it ever has been I had to restart my computer completely but once it had gone through the boot process and was in Windows again it was fine.

See More: Wi-fi connection disconnects sporadically and repeatedly

Report •


✔ Best Answer
April 19, 2012 at 09:26:08
Now you have to search the logs for disconnections from the ISP.
If there are periodically disconnections, you have to contact you ISP, to check your line.


#1
April 17, 2012 at 00:28:14
In windows, check the ip address of your default gateway and write it down.
When losing internet connection, open command prompt and try to ping the default gateway, which is most likely the ip address of your wireless router.

If this if working, we can say, you don't lose the wireless connection to your router and have to investigate the the routers logs, for hints on losing connection to the ISP.

BTW, has it worked smoothly in the past? And if so, what changes has been made?


Report •

#2
April 17, 2012 at 05:22:45
Thank you and I'll do that. As for changes, it always worked with my old laptop. I bought a new laptop about two years ago. Its done it some which I always just attributed to needing to reset the router. If I did that it generally would go back to working perfectly fine. Its just been happening a lot more lately (maybe a month or two) and the only thing I can think of that happened was I had a mishap with the screen and it had to be replaced. I had it done by Dell and they did not tell me they did anything else to it.

Steve


Report •

#3
April 17, 2012 at 05:55:07
Ok, so try the steps described in #1 first, cause we first have to know, at what point it fails to work.

Report •

Related Solutions

#4
April 17, 2012 at 07:30:31
Thanks. I have the default gateway written down and am now waiting for it to do its thing :)

Report •

#5
April 17, 2012 at 07:37:04
What we gonna do with pinging the default gateway is, to figure out, whether the router has a problem with it's WiFi part.
If you're able to ping the default gateway, while not able to access the internet, you have to login to the routers configuration web interface and check the routers log for any hint on, whether the connection to your ISP gets lost.

Report •

#6
April 17, 2012 at 07:45:24
C:\USERS\STEVE>PING 192.168.0.1

PINGING 192.168.0.1 WITH 32 BYTES OF DATA:
REPLY FROM 192.168.0.1: BYTES=32 TIME=2MS TTL=64
REPLY FROM 192.168.0.1: BYTES=32 TIME=2MS TTL=64
REPLY FROM 192.168.0.1: BYTES=32 TIME=2MS TTL=64
REPLY FROM 192.168.0.1: BYTES=32 TIME=2MS TTL=64

PING STATISTICS FOR 192.168.0.1:
PACKETS: SENT = 4, RECEIVED = 4, LOST = 0 (0% LOSS),
APPROXIMATE ROUND TRIP TIMES IN MILLI-SECONDS:
MINIMUM = 2MS, MAXIMUM = 2MS, AVERAGE = 2MS

It's done it twice. Once I was not able to complete the ping before it resolved itself but the second time I was with the above result. It looks like the communication to the router is fine.

I have the router page open but have no clue how to find the logs or anything of what I'm looking for in there.


Report •

#7
April 17, 2012 at 09:56:29
What make and model of router do you have?

Report •

#8
April 17, 2012 at 20:40:21
Linksys
WRK54G

Report •

#9
April 18, 2012 at 06:39:32
Ok so read page 33 in the routers manual to learn how to set the log options.

Report •

#10
April 18, 2012 at 07:46:56
Is this by chance available online? I don't have a clue where my paper copy is.

Report •

#11
April 18, 2012 at 09:40:44

Report •

#12
April 18, 2012 at 12:28:17
I couldn't find it so went to chat with somebody and they directed me here
http://www6.nohold.net/Cisco2/ukp.a...

which link do I need?

Sorry I've been such a pain. But you have been awesome and will definitely get a vote for best answer from me


Report •

#13
April 18, 2012 at 16:14:15
The link I posted, click the download button, select the hardware version (1.1), click on User Guide, to download the PDF-file.

Report •

#14
April 18, 2012 at 17:03:40
Ok I got the logs enabled. What's the next step?

Report •

#15
April 19, 2012 at 09:26:08
✔ Best Answer
Now you have to search the logs for disconnections from the ISP.
If there are periodically disconnections, you have to contact you ISP, to check your line.

Report •

#16
April 20, 2012 at 16:47:39
it really doesn't look like there is any disconnections

Report •

#17
April 20, 2012 at 18:10:51
In that case, you might want to check the local event viewer entries.
Therefore, click Start and type in the search bar eventvwr.
When found, simply press enter.
You should get the EventViewer window.
Click at the plus sign right infront of Windows-Protocol and check the entries inside like application and system by clicking on them. In the right pane, you have to search for any errors, which are usually maked red.

Report •

#18
April 23, 2012 at 10:11:33
Still having this issue. I have looked into the possibility its a firmware issue. However my router says it is a version 3 and Cisco does not list a version 3 on their support site. When I have tried even chatting with the people they tell me very little and say I am not eligible for support because its well beyond warranty.

Report •

#19
April 23, 2012 at 14:47:03
And as far as I could figure out, Linksys (Cisco) has never published a new firmware for that router.
Also alternative firmware like DD-WRT, OpenWRT or Tomato do not support the Linksys WRK54G.

Sorry but, bad luck on you.


Report •

#20
April 23, 2012 at 14:57:07
well I'm getting married in five days and moving to the apartment my fiance and I picked out. They have AT&T Uverse there and she already has a router I believe so I can leave this obsolete dinosaur here. :)

Report •

Ask Question