Why won't my lap top connect to WiFi?

February 25, 2018 at 01:03:28
Specs: Windows 7
Yesterday my laptop disconnected from my wifi as well as my phone. I'm using HP Laptop Pavilion 15-ab010nm. The router isn't the problem and neither are drivers as they are up to date. I can connect to other wifis without a problem but not this one. Any ideas?

Note: My bother's phone and lap top can connect with no problem.
Note 2: Our wi fi is set to hidden

message edited by androider123


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#1
February 25, 2018 at 01:19:49
Type troubleshoot into search, then click on troubleshoot in the L/H column.
Select the appropriate sections in the R/H column.

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#2
February 25, 2018 at 01:21:53
Troubleshoot did nothing for me.

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#3
February 25, 2018 at 01:27:53
Tell me what you clicked in the R/H column.

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Related Solutions

#4
February 25, 2018 at 01:30:04
Connect to the internet

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#5
February 25, 2018 at 01:33:31
Upload SS ( screenshots ) of what you are looking at.

No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the link please.
http://www.fileconvoy.com/index.php


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#6
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#7
February 25, 2018 at 01:53:50
Ok, I couldn't remember what W7 troubleshooter looked like, I've been on W10 almost from it's release.

Got to have a rethink on what will help, back soon.


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#8
February 25, 2018 at 02:02:25
See if these help.

Network Troubleshooting in Windows 7
https://www.home-network-help.com/n...

TekWiFi
http://www.softpedia.com/get/Networ...
https://www.kaplansoft.com/tekwifi/
A lightweight and easy to use to tool that enables you to connect to a wireless network and run a diagnosis of it and obtain various details.


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#9
February 25, 2018 at 02:07:02
I tried using TekWifi, my network doesn't show up because it's hidden. Gonna try troubleshoot again

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#10
February 25, 2018 at 02:09:26
Troubleshoot still brings nothing new. I believe I have a very specific problem here.

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#11
February 25, 2018 at 02:11:38
Also, my SmartTV disconnected as well, just realized that

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#12
February 25, 2018 at 02:18:16
Temporarily disable your antivirus & test.

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#13
February 25, 2018 at 02:24:04
Still the same.

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#14
February 25, 2018 at 02:31:23
Lets see if I can spot the problem in these logs.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using this. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php

message edited by Johnw


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#15
February 25, 2018 at 02:33:23
Will upload in couple of hours

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#16
February 25, 2018 at 04:21:27
Ok, I'll be back in about 8 hours.

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#17
February 25, 2018 at 06:23:05
http://www.fileconvoy.com/dfl.php?i...

Set to be deleted in 20 hours I hope you see this before then


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#18
February 25, 2018 at 09:59:28
If, as you mentioned above, all your devices gets disconnected from your WiFi, you don't have to fix your Windows Computer.

In that case I suppose, there's a problem on your router.

Have you tried to reset your router to factory default settings and reconfigure it for your needs?


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#19
February 25, 2018 at 14:59:04
Process of elimination.

Next Step: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
https://toolslib.net/downloads/view...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.
http://i.imgur.com/r3PoAEG.gif


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#20
February 25, 2018 at 15:53:50
PLEASE try the simplest first:
Unplug the modem and router (or combo modem/router), wait at least 30 seconds, then plug in again. While it starts up again, restart the computer.
It may sound oversimple but I have found that in over 80% of cases where one or more devices looses Wifi (even when a few do not) the problem is a software glitch that is reset when you reboot everything cold.
Not complicated but always worth the try. If it helps then you are saved a lot of trouble and you are done.

You have to be a little bit crazy to keep you from going insane.


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#21
February 25, 2018 at 22:14:21
I tried that already @Fingers.
@Johnw I will upload later

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#22
March 28, 2018 at 02:01:52
Click on wifi icon>> right click on wireless network >> click on forget network.
Now try to connect with your wifi and let's see if wifi is working or not.

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