Why is my speed bouncing

October 10, 2017 at 07:28:31
Specs: Windows 10
When both tv's are on, my internet speed should be 2 mb/s or more but it is less than 1 mb/s , however when i do speedtest it shows as it's working somehow normally. The things i noticed is that the speed is bouncing dramatically... One second it will be 6 mb/s next second 2 mb/s, even 1 mb/s even few kb/s. I don't understand this. The internet bouncing is the same on all devices. I also noticed hidden network now, which i've never seen before... It could be the reason of the issue however i can't seem to get rid of it. After factory reset, i reconnected the wireless routers and it's still the same. My pages are loading extremely slow like it takes even up to 1 min to load. I never had this issue before. I was able to even play video games, which i no longer can... Even when i'm just in the whatsapp call,i can't even open snapchat, it will reconnect already... It's so horrible... what is the issue and how should i deal with it.

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#1
October 10, 2017 at 07:46:31
Either someone is using up all your bandwith (perhaps a family-member who is constantly downloading) or there is a problem on your providers side.

Simple solutions are often the best


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#2
October 10, 2017 at 08:02:16
It's only my mom and dad who're watching tv.

We have 10 mb/s, so basically if both tvs are on it should take 3,5 mb/s each (which is 7 mb/s) even if they used 8 mb/s i should still have 2 mb/s but for some reason it's not like that.

I called the company and the company keeps telling me everything is fine.... what can i do... they keep saying measure your speedtest and i do that but it's always different and even sometimes shows normal download speed but it's actually taking ages to load the websites... I feel like they're making a fool of me or they're just not very smart in this.

What could i try... i remember i was able to play games back then even while they were watching tvs. If i was downloading something, they would have small issues on tv but now no matter what i do, they will never have issues because my internet speed can't even get to a high point.... I'm so sad


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#3
October 10, 2017 at 08:59:59
Well, I'm not at all surprised your provider is telling you they don't have a problem. Doing so saves them time and effort which equals more money in their pockets.

I would suggest you do bandwidth tests using the same bandwidth test site and on that site, the same server. Do a couple each day both outside of, and during peak internet usage hours. If at all possible, with and without your parents and you watching TV at the same time and then also with. I would suggest you do a screenshot of each test when finished so you can see both down/upload rates and label each image with date/time. Do this for a few days and you'll have a history you can check out yourself and if necessary provide to your ISP.

If the issue only happens when both you and your parents are watching TV then you know it's you. If it happens all the time during and outside peak usage hours, then it's likely your provider.

If it turns out to be your ISP don't expect them to run out and investigate and hopefully fix the issue. But if you're calm and persistent, they should eventually do some testing. If they refuse, I would suggest you go with another provider.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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Related Solutions

#4
October 10, 2017 at 09:04:36
After factory reset, i reconnected the wireless routers and it's still the same.

Can you explain that a little more clearly; what did you factory reset?

If you ensure that only you are connected to the router - via an ethernet cable (and with wifi switched/dis-abled on the router) - - what is the speedtest showing?


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#5
October 10, 2017 at 10:28:02
Yeah Curt i think that's what i'm going to be doing from now on... It's all i can do since they don't do anything... Thank you so much for taking up a time... i will definitely do that.. Shoud i use netspeed by Ookla or something else ?



Trvlr
I was talking about wireless routers we use to broadcast one of the tvs.. (one tv is wired, other one is wireless). I had reset routers from the back (small hole)... and they were set to default settings & also lost the connection between each other so i had to put them together and then connect with ethernet cable, in order to connect them.. .somehow hidden network still persists.. It's strange because i didn't need that network in order to make the tv work... It already uses it's own network called "Home" so this extra one out of nowhere is strange?


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#6
October 10, 2017 at 11:45:46
Can someone explain to me why is my internet slow, and internet calls reconnecting but my speedtest.net shows i have 9 mb/s .... It's so fake! While it was checking the speed, it reconnected my whatsapp call about 4 times... Please someone help. I have no idea what to say

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#7
October 10, 2017 at 11:57:22
When you ran the test was it via ethernet with Wi-Fi disabled as I suggested above; and only you connected - nothing else?

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#8
October 10, 2017 at 12:07:56
no i took it with the tv running in the background and it still shows 9 mb/s but i'm so laggy at that time.. it's strange seriously.. but when i run speed test my internet starts working faster for a short time... it's strange

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#9
October 10, 2017 at 12:08:47
Shoud i use netspeed by Ookla or something else

I use ookla myself with a server near me.


Can someone explain to me why is my internet slow, and internet calls reconnecting but my speedtest.net shows i have 9 mb/s .... It's so fake

When you say "internet calls" what exactly are you talking about........VoIP, Skype, something else?

I wouldn't call the bandwidth test fake. They reasonably accurate but are going to vary a lot with time of day and internet usage as well as load on the server you're testing to. All of which could be affecting your connectivity.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#10
October 10, 2017 at 12:18:03
- I use Ookla but i honestly don't understand why are my Whatsapp calls reconnecting everytime i open any app that involves internet, or ANY website. It just reconnects 100 times... but netspeed shows that my download speed is 9 mb/s ... why are the calls reconnecting then, why am i lagging, why are my websites loading slow at times but after speed test it loads faster, Whatsapp calls are still reconnecting though...

-I was talking about Whatsapp calls, just voice calls..

-Well i should have 2-3 mb/s left when tv's are on but apparently don't even get 1 mb/s. When i try to download something it says 200 kb/s or 300 kb/s.... It apparently is fake in my case... I'm running out of hope... i don't know anymore what to do.


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#11
October 10, 2017 at 12:54:54
Run the test without anything else connected, be it via Wi-Fi or Ethernet.

Check that anything such as whatsapp, Skype etc. are not logged on when you run the test.

The process here is to go one step at a time and build up the connections accordingly.


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#12
October 10, 2017 at 12:59:22
I will be able to do it tomorrow, since today they're watching tv.... i hope you'll still be around and people like you when i come with results...

but as far as i remember it doesn't reconnect the call when both tv's are off, but yeah i'll measure everything


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#13
October 10, 2017 at 13:11:31
When you do the test - nothing other than you connected - repeat it a few times with intervals between each.

Then add the tv connected via Ethernet and reprat, again a few times as above.

Disconnect that tv and connect the second one (Wi-Fi). Repeat test as above.

message edited by trvlr


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#14
October 10, 2017 at 14:26:16
When whatsapp starts disconnecting, does anything else behave the same way. If you're watching TV, does it start disconnecting or freezing? If you're browsing, does your browser lock up? Or is it only whatsapp that's having an issue.

If whatsapp is the only thing affected, then it's likely the issue, not your internet connection in general.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#15
October 10, 2017 at 20:38:13
What device are you using for your VOIP apps? Wired? Wireless?
If your TV's have no problem with streaming content (netflix? youtube? others?) then I suspect your device used for VOIP has a problem.
Is your WIFI secured?

Hidden WIFI networks are from your neighbors who hide the SSID. If you have lots of WIFI networks with strong signal in your area it could cause interference with your WIFI network.
Try your voip apps without WIFI.


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#16
October 10, 2017 at 21:12:07
Your Wifi router may have other 'channel' options if interference on wireless is a problem.
If your problem did not effect the phone and was not being effected by the TV usage then I might say look for Malware. It really sounds like your shared cable line (assuming its cable) is overloaded during peak times and your ISP needs to upgrade the service overall to the neighborhood or run a new line and split off half of the users to the new line opening up band width for everyone. This of course costs money so they will resist it so you may need others to complain of the slow service so there is a better chance of getting it resolved. continue complaining. If there is a competing service you may threaten to switch service companies.

You have to be a little bit crazy to keep you from going insane.


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#17
October 11, 2017 at 13:29:52
 
When you do the test - nothing other than you connected - repeat it a few times with intervals between each.
Then add the tv connected via Ethernet and reprat, again a few times as above.
Disconnect that tv and connect the second one (Wi-Fi). Repeat test as above.  

Yeah i'll actually try this, but what if the information about speed is false again, like high speed under results but not really high speed when using the internet since it makes my calls reconnect...

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#18
October 11, 2017 at 13:34:18
 When whatsapp starts disconnecting, does anything else behave the same way. If you're watching TV, does it start disconnecting or freezing? If you're browsing, does your browser lock up? Or is it only whatsapp that's having an issue.
If whatsapp is the only thing affected, then it's likely the issue, not your internet connection in general. 

Well when i'm on a Whatsapp call and i try to open up ANY website or ANY application on the phone/pc that requires internet, it will be loading for some more time, like 7 seconds sometimes even more and the call will be reconnecting until it's loaded.

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#19
October 11, 2017 at 13:39:02
 What device are you using for your VOIP apps? Wired? Wireless?
If your TV's have no problem with streaming content (netflix? youtube? others?) then I suspect your device used for VOIP has a problem. 
Is your WIFI secured?
Hidden WIFI networks are from your neighbors who hide the SSID. If you have lots of WIFI networks with strong signal in your area it could cause interference with your WIFI network.
Try your voip apps without WIFI. 

No no, here in my country the TV uses internet data in order to run any channels, it's weird but yeah that's how it is here... so basically i have 10 mb/s, each tv uses 3.5 mb/s = 2 x 3,5 = 7 mb/s... I should have 3 mb/s by then but the call still reconnects and the website loads slower...but yeah tv's have no issues now, it's just my internet... i'm using my iPhone, but it's not just that because i've tried using any other app and it still reconnected, i can only use websites while on call when BOTH tv's are off, then it won't reconnect which is weird. I was able to do many things before... Hidden network is actually from our Ruckus wireless router, as you turn it off it disappears...

message edited by sadgirl


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#20
October 11, 2017 at 13:42:26
 Your Wifi router may have other 'channel' options if interference on wireless is a problem.
If your problem did not effect the phone and was not being effected by the TV usage then I might say look for Malware. It really sounds like your shared cable line (assuming its cable) is overloaded during peak times and your ISP needs to upgrade the service overall to the neighborhood or run a new line and split off half of the users to the new line opening up band width for everyone. This of course costs money so they will resist it so you may need others to complain of the slow service so there is a better chance of getting it resolved. continue complaining. If there is a competing service you may threaten to switch service companies. 

So with that being said i should try changing channel of the wireless router to something different than the modem is on ? Tv usage is too big also when just one tv is running, they must have changed some settings but they refuse.... The call would still reconnect if i open different site, even when only one tv is on....

Look for malware on the pc ? Well i reset my pc so in case i had virus that should resolve it... However i still experience issues on the pc and on the phone... any device that uses internet, except the tv's...

message edited by sadgirl


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#21
October 11, 2017 at 14:08:04
Understand... that the speed test results are correct at the time the test irun.

And again,with only your computer connected to the router by ethernet, what isthe speed test showing; and then using wifi and only your computer connected to the router?

Your references to whatsapp do seem to suggest that it may be the culprit causing the problems?

It was not necessary to reset/restore your computer to factory state; as I doubt very that much that the problem requires that very drastic step. Remember a factory reset/restore will wipe all your personal file... Even now take time to copy/duplicate your files to external storage; and check the copies are truly accessible too.



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#22
October 11, 2017 at 14:24:49
Well when i'm on a Whatsapp call and i try to open up ANY website or ANY application on the phone/pc that requires internet, it will be loading for some more time, like 7 seconds sometimes even more and the call will be reconnecting until it's loaded.

Ok, what I'm seeing is your "whatsapp" is the problem. If I'm reading this correctly, when you're on a whatsapp call it works fine as long as neither you, nor anybody else does anything on the internet. As soon as you try to anything on the internet, everything stops working properly and your whatsapp starts dropping.

To confirm, when whatsapp isn't running, does everything work as expected? ie, web pages load as expected, TV streaming works fine etc etc.

If everything else (ie: browsing, streaming etc) works fine until you run whatsapp well, then that's the issue.

Should your testing indicate it's whatsapp you might want to start by contacting their support, explain the situation and see if they can't help fix it.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#23
October 11, 2017 at 15:42:47
Perhaps one way to eliminate whatsapp (possibly) is to disable it completely; even to uninstall it?

Then do the speed tests as above, then add in the ethernet tv and repeat the test. Then remove the ethernet tv and connect the wifi tv and retest. Then add in the the ethernet v,so that it's your computer and both tv sets connected, and retest... and see how things are?

It "may" be that simply unistallng whatsapp, rebooting, and then re-istalling it anew will resolve the situation.

But first do the tests as above...


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#24
October 12, 2017 at 09:57:52
 Understand... that the speed test results are correct at the time the test irun.
And again,with only your computer connected to the router by ethernet, what isthe speed test showing; and then using wifi and only your computer connected to the router?
Your references to whatsapp do seem to suggest that it may be the culprit causing the problems?
It was not necessary to reset/restore your computer to factory state; as I doubt very that much that the problem requires that very drastic step. Remember a factory reset/restore will wipe all your personal file... Even now take time to copy/duplicate your files to external storage; and check the copies are truly accessible too.
 

I think that would be a really good idea to test it all out that way to determine where the actual issue is. I will keep you updated. Thanks alot.

Ok, what I'm seeing is your "whatsapp" is the problem. If I'm reading this correctly, when you're on a whatsapp call it works fine as long as neither you, nor anybody else does anything on the internet. As soon as you try to anything on the internet, everything stops working properly and your whatsapp starts dropping.
To confirm, when whatsapp isn't running, does everything work as expected? ie, web pages load as expected, TV streaming works fine etc etc.
If everything else (ie: browsing, streaming etc) works fine until you run whatsapp well, then that's the issue.
Should your testing indicate it's whatsapp you might want to start by contacting their support, explain the situation and see if they can't help fix it. 

Well it is mainly Whatsapp but i have noticed that even when i'm not on the call, sometimes the website will just take longer to load, it will say in the left bottom "connecting to (website name)" ... I assume it's more than just Whatsapp but just to make sure i can also reinstall it and see if it changes anything

 Perhaps one way to eliminate whatsapp (possibly) is to disable it completely; even to uninstall it?
Then do the speed tests as above, then add in the ethernet tv and repeat the test. Then remove the ethernet tv and connect the wifi tv and retest. Then add in the the ethernet v,so that it's your computer and both tv sets connected, and retest... and see how things are?
It "may" be that simply unistallng whatsapp, rebooting, and then re-istalling it anew will resolve the situation.
But first do the tests as above... 

With that being said, you assume that i'm experiencing Whatsapp bug ? well i'm not sure but i won't say anything until i try it out because everything is possible, but i kinda doubt it's whatsapp.. I think it's more than that but yeah i can give it a try to make things clear and see what we can do next.


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