why does System Diag. Report : tv-ConfigMgrErr31

Dell Inspiron 3847
December 3, 2016 at 09:21:54
Specs: Win 7 Sp1 Home Premium, 3.2gb i5 4460 / 8gb
Recurring dropouts of wireless connection, Windows 7 sp1 (x64), Dell Inspiron 3847, 3.2ghz Cpu i5 4460,8gb ram, 500gb hd, Netgear Router, wireless connection.
Wireless occasionally drops out.

System Diagnostic Report:
Device not working properly: Device WAN Miniport (SSTP) reports "tv-ConfigMgrErr31"
Device not working properly: Device Bluetooth Device (Personal Area Network) reports "tv-ConfigMgeErr31".

Dell.cm/support reports all drivers current

No solutions found, Help!

message edited by rbul1


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#1
December 3, 2016 at 14:53:28
Try > How to use Microsoft easy fix solutions
https://support.microsoft.com/en-us...

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#2
December 5, 2016 at 15:42:02
Microsoft Fix was not the solution.

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#3
December 5, 2016 at 15:45:20
Go into Control Panel and click on Network and Sharing Center. Find your Wireless Network Connection. Right Click on it and left click on Properties. Click on the Configure button. Uncheck the Allow the computer to turn off this device to save power box. Click OK..
Or, do it this way.
Disable Power Savings Mode For The Wireless Card
https://louisville.edu/it/departmen...

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Related Solutions

#4
December 5, 2016 at 16:19:15

--no solution as yet------------------------------------------------------------------------------

Symptom: Device is not working properly; Windows cannot load the required device drivers.
Cause: A device has a configuration problem that prevents it from working properly.
Details: The device, Bluetooth Device (Personal Area Network), is reporting "tv_ConfigMgrErr31". This device will not be available until the issue is resolved. The Plug and Play ID for this device is BTH\MS_BTHPAN\7-8FECE77-3-2.

Thanks to John of ?Louisville.edu/it/dept for a response tried it /restarted pc , ran
Control Pnl/Perfrormanc/advanced tools/System Diagnostic Report & had the same result.


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#5
December 5, 2016 at 16:45:30
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using File Dropper ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.filedropper.com/

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#6
December 6, 2016 at 05:31:57
John, please advise if / when you receive the .txt files

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#7
December 6, 2016 at 15:05:07
rbul1, cannot proceed any further, until you give me the download links.

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