Solved Why does my laptop wireless shut down our wireless network?

June 30, 2015 at 13:20:24
Specs: Windows 8
I turn on my wireless connection on my Acer laptop, and within 10 minutes wireless connections to other devices as well as to my Acer are shut down. I turn off my Acer laptop's wireless connection, wireless to other devices returns. BUT that's not all, when I went to Office Depot for a health check, my wireless was on and running, it didn't shut down, and it didn't shut down anyone else's wireless connection at OD.

See More: Why does my laptop wireless shut down our wireless network?

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✔ Best Answer
July 11, 2015 at 14:35:56
A mystery download happening... mmm

Did you also run the "cleaner utilities recommended earlier?

If not then I think it might be prudent to run them I have a pheeling you may have a few uninvited "guests" onboard your system...



#1
June 30, 2015 at 14:05:28
Sounds like the wifi on your router is defective.

What would be interesting to see if if you did a ping from another device to the gateway ip address and then enabled the wifi on your laptop. Does ping to the gateway fail?

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#2
June 30, 2015 at 14:09:05
Yes, I did that with the other device--the one I'm on now, another laptop. The router works perfectly fine when using this device. It's only when my laptop's wireless is turned on.

I should have mentioned, this is a recent problem, 1 week old. Previously, had no issue being connected wirelessly on my laptop as well as other devices in the house.

message edited by RonKaren


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#3
June 30, 2015 at 16:28:57
This might be reaching, but try scanning with Malwarebytes to see if it might be malware causing the issue.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
June 30, 2015 at 16:32:43
That could be it--Office Depot found malware when they scanned, but they didn't say anything more about it and they weren't sure that was the problem. I can't stay online long enough to do a scan (although at Office Depot, my laptop was online for 45 minutes, and never shut down!)

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#5
June 30, 2015 at 16:52:34
RonKaren please reread my post and follow the instructions then tell us the results. If there is something you don't understand then ask.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#6
June 30, 2015 at 16:58:28
With utilities such as adwcleaner, Junkware Removal Tool (JRT), malwarebytes, and ccleaner - once you have downloaded and installed them you don't need to be on-line to run them.

http://www.bleepingcomputer.com/dow...

http://www.bleepingcomputer.com/dow...

http://filehippo.com/download_malwa...

https://www.piriform.com/ccleaner/d...

JRT installs to the desktop from where you run it. It opens into a small dos style window; follow the instructions therein. It will reboot the system as part of its process.

Also if you download and burn to a DVD the Kaspersky Rescue Disk ISO, and boot with that...; it will briefly go online to update itself and then scan the entire system (off line too) and deal with anything it finds. It's Linux based disk; loads into RAM only (unless you tell it to install to the hard drive - which don't). Thus the hard drive is merely a resource to that Linux OS. There are pests that can hide within windows system files when booted up and thus avoid the usual pest removers various. But when searched for when windows is not active (not booted up) they can be found and dealt with more successfully.

http://support.kaspersky.com/viruse...

http://support.kaspersky.co.uk/4162

http://support.kaspersky.co.uk/8092

http://tinyurl.com/373ojxb

Whilst I'm not convinced malware is the culprit, it won't hurt to run the above scan regardless; as often "stuff" is there one doesn't know about... I'm more inclined to consider possible driver issues with the wifi adapter; power saving options etc...

Have you disabled and in effect removed (via device manager) the wifi adapter; then rebooted and let the system "discover it afresh"? This last suggestion may resolve it all?

Equally a full reset to factory state for the router may be required? This will of course erase any settings you have made and thus you will need to reconfigure the router afresh. Presumably you have the manual for it? The reset "button" is usually via minute hole in the back plate; accessed with a paper clip or similar. Usually one presses and holds it about 10 seconds or so; the manual will give the exact "how to do it..."

And I would encourage the ping test as per Wanderer... It will give more info that may be of value here to resolve the problem.

message edited by trvlr


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#7
June 30, 2015 at 17:19:00
Far too hopeful I expect, but have you tried turning off the power to your router for half a minute. At odd times they get stuck - confused (like most things digital)?

Always pop back and let us know the outcome - thanks


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#8
June 30, 2015 at 20:49:19
Derek, yes, I've done that-several times-it's the 1st thing Windstream, my ISP recommends--I don't have to wait for them to recommend any more since there's always windstream issues (not like this one though). I haven't tried the trvlr suggestions, but will (if I can figure it out) and wanderer too, in the morning. thank you!

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#9
July 11, 2015 at 14:29:02
Sorry for the late reply, but a friend who knows much more about computers helped me on this --and I may not be explaining this correctly, but she found that my laptop was downloading something-we don't know what, it wasn't on the task manager list of programs, but we could see that it was downloading many megabytes of something and this was degrading the connection. When she made my connection a metered connection, it slowed down and now the connection no longer degrades.

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#10
July 11, 2015 at 14:35:56
✔ Best Answer
A mystery download happening... mmm

Did you also run the "cleaner utilities recommended earlier?

If not then I think it might be prudent to run them I have a pheeling you may have a few uninvited "guests" onboard your system...


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#11
July 11, 2015 at 14:59:05
Running them right now.

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#12
July 11, 2015 at 15:12:57
Retain and post any logs generated... There may be more advice/help as a result - very likely via Johnw amongst others.

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#13
July 11, 2015 at 15:19:22
# AdwCleaner v4.208 - Logfile created 11/07/2015 at 16:11:44
# Updated 09/07/2015 by Xplode
# Database : 2015-07-10.1 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Acer - ACERPC
# Running from : C:\Users\Acer\AppData\Local\Microsoft\Windows\INetCache\IE\S1WXFKYO\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17840


-\\ Google Chrome v43.0.2357.132

[C:\Users\Acer\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Acer\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Acer\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN10506&l=dis&prt=360&chn=retail&geo=US&ver=20&locale=en_US&gct=sb&qsrc=2869

*************************

AdwCleaner[R0].txt - [1286 bytes] - [11/07/2015 16:01:06]
AdwCleaner[S0].txt - [1217 bytes] - [11/07/2015 16:11:44]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1276 bytes] ##########


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#14
July 11, 2015 at 15:36:04
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.4.3 (07.11.2015:1)
OS: Windows 8.1 x64
Ran by Acer on Sat 07/11/2015 at 16:23:51.94
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~ Services

~~~ Tasks

Successfully deleted: [Task] C:\WINDOWS\system32\tasks\EgisUpdate
Successfully deleted: [Task] C:\WINDOWS\system32\tasks\HIDMonitor
Successfully deleted: [Task] C:\WINDOWS\system32\tasks\iuBrowserIEAgent

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-98893001-1429730266-360927197-1002\Software\Microsoft\Internet Explorer\Main\\Start Page

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9121C9C6-3EF3-40F7-8F4C-6283AB7EB268}

~~~ Files

~~~ Folders

~~~ Chrome

Successfully deleted: [Folder] C:\Users\Acer\appdata\local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk

[C:\Users\Acer\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Acer\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
mkfokfffehpeedafpekjeddnmnjhmcmk

[C:\Users\Acer\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Acer\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[
mkfokfffehpeedafpekjeddnmnjhmcmk
]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 07/11/2015 at 16:28:20.30
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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#15
July 11, 2015 at 15:49:21
no report from this, but deleted 10.MB
https://www.piriform.com/ccleaner/d...

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#16
July 11, 2015 at 15:52:33
When Patti, my computer knowledgeable friend was here, we did the ping test and it was normal (or nothing out of the ordinary was found).

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#17
July 11, 2015 at 17:23:06
Good to hear... The prompt to run the cleaners was just to ensure you don't have anything nasties lurking; and which "might" have been downloading (or even uploading) stuff unknown to you.

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