Solved Why do certain web sites open with white blank page

September 4, 2015 at 12:07:11
Specs: Windows 7, 2600 RAM
A friend gave me his Dell computer. It has Windows 7. It also has Silverlight. He used Chrome, I am using Firefox. Certain websites are coming up as white pages. One of them is my very own website. I know the website is up as I checked on my laptop. I checked on Chrome after it happened on Firefox and the same thing happened. I am not a geek so it could be a very simple setting that I wouldn't know to look for.

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#1
September 4, 2015 at 15:40:10
If you wait a while do any of these pages ever arrive? I'm just wondering whether it is an internet speed issue?

One thing you could try is to turn off the router power for about half a minute, then see what it is like when it comes back on. It might take 90 seconds or so.

Always pop back and let us know the outcome - thanks


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#2
September 4, 2015 at 16:46:39
Thank you for your response. I don't think it is the speed as the laptop is wi-fi off the same router. I turned off the router and for now my website is running. I say for now because I did a malware bytes scan a couple of days ago and my site returned and then disappeared. The other 2 sites I can't get are still not there. i tried them on my laptop and they worked.

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#3
September 4, 2015 at 17:11:34
✔ Best Answer
It would be worth running these two little freebies in the order given. They are focussed on browser malware and often find what MalwareBytes and Anti-Virus progs miss:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - nothing else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
September 4, 2015 at 18:26:36
Thank you. I'll try and let you know.

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#5
September 5, 2015 at 23:19:48
AdwCleaner worked!! Thank you so much!

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#6
September 6, 2015 at 06:40:06
Good to hear. However that does not guarantee that your computer is properly clean of malware. If you want it cleaned then run JRT as well, then paste all the logs on here.

Always pop back and let us know the outcome - thanks


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#7
September 6, 2015 at 09:09:02
Here are th JRT logs:
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.0 (08.31.2015:1)
OS: Windows 7 Professional x64
Ran by Joe_2 on Sun 09/06/2015 at 9:01:33.41
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Tasks
~~~ Registry Values
~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9

~~~ Files
~~~ Folders
~~~ FireFox
Successfully deleted: [File] C:\user.js
Successfully deleted: [File] C:\Users\Joe_2\AppData\Roaming\mozilla\firefox\profiles\jr66zp3e.default-1440260666720\extensions\jid1-dbkqjb3siqp@jetpack.xpi
~~~ Chrome


[C:\Users\Joe_2\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Joe_2\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
bakijjialdiiboeaknfpmflphhmljfkd

[C:\Users\Joe_2\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Joe_2\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 09/06/2015 at 9:04:29.52
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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#8
September 6, 2015 at 10:52:02
Thanks. Could you run this and paste the logs on here too:

MalwareBytes:
https://www.malwarebytes.org/downlo...
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Always pop back and let us know the outcome - thanks


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#9
September 6, 2015 at 11:29:59
I already have Malwarebytes on my computer. It was the first thing I did. I ran it this time with rootkits checked. Zero threats. I swear by Malwarebytes. I am glad to have these other 2 now. Thank you again. It was so great to handle this myself with your fabulous help.

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#10
September 6, 2015 at 11:35:25
OK. If you want to do any further checking look out for Johnw who is particularly expert at cleaning computers on here.

Always pop back and let us know the outcome - thanks


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