what causes internet to fail to browse when connection is up

February 6, 2015 at 06:18:05
Specs: Windows 8
how to determine the speed of internet.
laptop is connecting to wireless with full bars but the internet is not browsing.why

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#1
February 6, 2015 at 07:06:10
To test your bandwidth the following works well:

http://www.speedtest.net/

Your browsing issue could be many things. Are other devices able to browse ok or do all connected computers have the same issues?

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
February 6, 2015 at 13:12:16
What exactly happens when you try to browse?

Always pop back and let us know the outcome - thanks


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#3
February 9, 2015 at 03:06:21
there will be an error message confirming that the webpage is not available but the connection will be up.

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#4
February 9, 2015 at 05:52:17
What browser are you using? Assuming it's Internet Explorer, temporarily try another browser such as Firefox. Depending on what happens using this it will tell us whether or not you have a browser issue. We can take it from there.

Always pop back and let us know the outcome - thanks


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#5
May 15, 2015 at 09:29:57
I had the same problem. In my situation, my computer was connected to my wi-fi network and the signal was strong. My hardware setup is as follows. My access point it connected to my Netgear Firewall Router. The router is connected to the cable modem. I cycled power on the router, and it worked. You can also cycle power on all the devices in this order, computer, access point, router, then the cable modem. Turn power back on in reverse order. This may solve the issue.

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#6
May 15, 2015 at 11:58:15
"You can also cycle power on all the devices in this order, computer, access point, router, then the cable modem"

Proper way is the reverse of this. Modem first and computer last

Just because you are connected to the router doesn't mean the router is connected to the internet.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

message edited by wanderer


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#7
May 16, 2015 at 02:57:07
DNS servers may not be setup correctly or DHCP did not connect.
Closing you wireless connection and open it again could solve it.

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