WD 1TB mirror storage drive recognition issue

Wd My book mirror edition external 1tb h...
April 8, 2010 at 03:58:27
Specs: Vista
I was importing music stored in my WD 1TB mirror
storage drive, into iTunes. The computer froze so I
restarted the computer. The computer froze on load up
so I disconnected my storage drive and now my
computer would complete the boot process. Once
completed I reconnected the storage device and looked
in My computer but did not list my storage devise
anymore. I disconnected the power and USB cables
and reconnected into different sockets. But still no
storage devise listed. I checked devise manager and it
shows the devise working properly. I uninstalled the
devise, unplugged and replugged in my storage devise,
the devise driver software installed but still no devise
listed in my computer. I checked disk manager and my
devise was not listed. I have read various posts about
assigning a new Drive letter but I don't have a devise
shown to do that. I cannot repartition / format as I don't
have the devise shown to do this. The blue lights work
and I hear the disks spin when the devise is
connected. I looked at disk / data recovery but that will
cost twice the amount I paid for, for the devise. My
devise is out of warrenty. I have alot of photos, music,
work files on the storage devise and need to get
access again. Surely there is a way to resolve this as it
seems as a common problem Reading the numerous
posts, WD should have a fix for this and computer
engineers learn these problems from users and
develop better products to prevent / fix these problems.

See More: WD 1TB mirror storage drive recognition issue

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#1
April 8, 2010 at 05:56:19
Connect the drive to another PC. If it sees it copy the data to it. It sounds like the WD drive is dying.

How do you know when a politician is lying? His mouth is moving.


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#2
April 8, 2010 at 08:52:17
Since its a mirrored system odds are its not the drives but the network interface that is the problem.

Can you boot up with the device attached on powered up? That is the first step to access success.
Is the unit still under warranty?


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#3
April 8, 2010 at 16:27:30
I turn on the power to my tower with my device plugged in
and my screen freezes on the blue hp invent screen. I try the
F10, F9,F11 or Esc keys but still stuck on blue screen. When I
Unplug the device the computer boots up.

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Related Solutions

#4
April 8, 2010 at 16:29:40
That indicates a network/usb hardware issue.

Time for a RMA if under warranty. Or put one of the drives in a different system and leach off your data.


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#5
April 8, 2010 at 16:35:56
I plug back in my device go to my computer and my device is
not listed. I check device manager and under disk drives it
lists my device, I go to properties for my device and it says
this device is working properly. I check computer
management, storage, disk management, my device is not
listed as a storage device.

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#6
April 8, 2010 at 16:39:00
I have uninstalled the device under driver manager unplugged
and replugged in my devise and reinstalled my device but still
not listed in my computer

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#7
April 8, 2010 at 16:41:04
My device is out of warrenty and to go to a data recovery
company will cost twice the amount I paid for the device

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#8
April 9, 2010 at 07:32:24
Did you try to connect it to another PC?

How do you know when a politician is lying? His mouth is moving.


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#9
April 9, 2010 at 08:10:31
Xavier1 it appears you missed this part or didn't understand it

"Or put one of the drives in a different system and leach off your data."

Do you understand what I am suggesting? You do NOT need "data recovery".


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#10
April 11, 2010 at 05:45:05
I recieved this response (see below) recently from the makers of my device, can anyone give me a step-by-step guide to how to install my external storage device directly into my computer as I don't understand the process or what raid Is etc etc etc....

Thank you for contacting Western Digital Customer Service and Support. My name is Benoit

If the device does not get recognized at all anymore in disk management there could or be something wrong with the disks or be something wrong with the interface which connects the hard drives with the computer. What you can try since it is a mirror edition is to open the casing and plug the drives straight into a computer. If the drives are in raid 0 this should work with both disks, if the drive was in raid 1 it should only work with the first drive in the sequence, drive 1.

I am sorry but that would be the only solution to try and get your data back without having to pay for a data recovery.

Sorry for the inconvenience.


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#11
April 11, 2010 at 09:11:21
Xavier1 the tech is saying the same thing we have been telling you.

It appears this is not something you can do.

I would suggest you take this nas device, with a printout of what the WD tech told you, to a computer repair place and get their experienced techs to get your data off for you.


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