vpn not working with home wifi

December 4, 2018 at 20:54:19
Specs: Windows 7
hi

my work laptop connects to the vpn if using tethering via cell phone, but if i use my home wireless entwork, it fails.

I'm using "MobilePASS" to enter a token and then "Cisco Anytime Software" does a system scan which eventually fails by saying "no policy detected"..."default network is in effect"

any ideas? a setting I need to change with my router?!?! or has someone told me...sounds like my ISP is NATing me? what does taht mean??

"If you check the status on the WAN side of the WRTG, what is the IP address it is getting from your ISP?"


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#1
December 5, 2018 at 16:34:57
"my ISP is NATing me"
http://bit.ly/2Pm1Mt9

.


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#2
December 6, 2018 at 06:57:14
thanks for assuming I would know what NATing is

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#3
December 6, 2018 at 09:53:49
NAT stands for "network address translation" In a nutshell, NAT allows your home SOHO router to allow multiple computers in your home to access the internet through a single external (internet) IP address.

Make sense?

The issue isn't NAT and whomever told you that doesn't really know how NAT works and doesn't realize this doesn't have any affect on your VPN.

I'm not familiar with your VPN client (we use PulseSecure) but I just built a new PC a week or so back at home and installed my VPN client. All that was required once I started the VPN client was that I input the VPN server information (either hostname or IP address) and then once my VPN client connected to it, I had to login with my credentials. Total time, about 30 seconds. Oh and just so you know, not only does my SOHO router NAT, so does my ISP. As I said, whomever told you that was the issue doesn't know what they're talking about.

So, here's what you need to do.............contact your IT department and ask them how to configure your VPN correclty.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#4
December 6, 2018 at 09:59:12
i heard that its because my home network has the same IP scheme as your work network ..if thats the case, what do I need to do on my end?


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#5
December 6, 2018 at 11:33:07
i heard that its because my home network has the same IP scheme as your work network

While it's entirely possible this is true, it has nothing to do with the issue at hand.

I said it once before, I will say it again, You need to talk to your work IT person (people).

Certainly someone at your workplace setup the VPN. They're the one(s) that will have to help you get it working.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#6
December 6, 2018 at 12:05:26
theyve been less than helpful and hence I am seeking a solution externally ...you seem to be annoyed by my question so you can stop answering and ill seek help on another forum

thanks for your repleis, tho


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#7
December 6, 2018 at 12:59:14
I'm not annoyed. I was a little frustrated that I suggested you contact your IT support and you came back with another "someone told me it was this" without any comment about contacting your IT people.

I'm just trying to make it clear to you that asking someone who knows nothing is not going to get you anywhere. So your asking Joe in the next cubicle because (as he told you) he "knows all about this stuff" isn't helping you. People out of their depth are easy to spot as they will happily tell you what your problem is, but cannot provide a solution or fix.

If the IT people at work are "less than helpful" than you need to report this to whomever they report to. Helping you, and other staff members is part of their job and if they're not doing it, someones going to be in serious trouble.

Asking elsewhere isn't likely to be of any more help than asking here unless you find a forum relating specifically to the VPN client you're using.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#8
December 6, 2018 at 13:52:44
"sounds like my ISP is NATing me? what does taht mean??"

"thanks for assuming I would know what NATing is"

I didn't.


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