Solved VPN and Cox problem

August 10, 2012 at 15:41:21
Specs: Windows XP
I work remotely from home with a corporate laptop using VPN. I just signed on with Cox and was able to access everything fine for one week and then this week started having connectivity issues. I can get into VPN with an assigned IP address, but cannot connect to the server, MS Outlook is not responding, MSLync as well, no internet access (page cannot be found). I use a Trendnet router. I have Symantec Endpoint Protection and cannot get the green dot on the shield when at home wired or wireless. Have uninstalled, installed, disabled, etc. I understand Cox blocks certain ports and my IT has advised me it is a Cox/router issue. Cox says it's a VPN network issue. I just want to be able to work again, it's been a week! Is there a way to configure the router? I am a residential customer, but understand from Cox that they block ports 25 and 80/80 even for business. These are the ones my company uses.

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#1
August 11, 2012 at 07:27:16
✔ Best Answer
I am a residential customer, but understand from Cox that they block ports 25 and 80/80 even for business. These are the ones my company uses.

If your provider is blocking the ports you need to use to connect your VPN then you only have one choice as I see it. You're going to have to go with a provider that doesn't.

If that isn't an option, talk to your IT department and ask if they can't change the VPN connection port for you to something that isn't being blocked by your provider.

There isn't going to be anything you can modify/change/adjust on your SOHO router that would be of any value in this situation.

****Edit****

I noticed the following as I clicked 'submit'
"even for business"

Do you mean, even for a business class internet connection with Cox? That would be unusual as one of the reasons for paying (more) for a business class plan would be to be able to have a website (using port 80) at your place of business.

Double check if that's the case or not. Because if you could upgrade to a business class plan, that would be another option.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
September 11, 2012 at 14:52:52
The information is only as good as the person's knowledge and understanding on the other line. I agree with your business class comment.
The end outcome . . . my hard drive crashed a week into troubleshooting. Upon getting a new work laptop, I once again have no connectivity issues, so I'm chalking it up to the hard drive.

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#3
September 11, 2012 at 16:02:33
Obviously something on the harddrive affected your VPN....a corrupt file or something of the sort. Luckily it's all sorted out now.

Thanks for getting back to us and letting us know what the issue was.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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