|"....but from her flat she has to connect wifi first then sign into broadband. "|
There are no driver updates for this setup. She much have a phone modem in the laptop. It is not being used in this setup.
Has your daughter confirmed she has the right account name and password? This is entered in the connect screen which is before the connection is made.
Who is supplying the home internet connection? Anyone else where she is living using it successfully?
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