using wifi but then cant get to broadband

July 29, 2011 at 11:27:08
Specs: Windows XP
Any help is greatly appreciated! My daughter is 10,000 miles from home taking classes in South Africa and her laptop is having issues! She can connect fine via wifi at the local internet cafe and it works just fine....but from her flat she has to connect wifi first then sign into broadband.

She can get the wifi connection but her modem just sits there saying dialing and never gets anywhere

We have tried updating the modem driver to no avail, there is no static IP set up in her network connections, modem status says its ok.


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#1
July 29, 2011 at 11:40:10
"....but from her flat she has to connect wifi first then sign into broadband. "

There are no driver updates for this setup. She much have a phone modem in the laptop. It is not being used in this setup.

Has your daughter confirmed she has the right account name and password? This is entered in the connect screen which is before the connection is made.

Who is supplying the home internet connection? Anyone else where she is living using it successfully?

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#2
July 29, 2011 at 12:07:21
yeah....just figured that out! thank you! yes...her login credentials work on a friends computer but they are using windows 7. I have a feeling we need to disable the modem and cross our fingers that is interfering with the wifi connection

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