Unknown Packet Loss

April 18, 2009 at 14:02:53
Specs: Windows Vista
For the past couple of days, my internet connection has been experiencing packet loss. It times out every ~2 minutes and lasts about 10-20 sec each time. Not just my computer but the laptop in the next room has the same symptoms. I can't use MSN, AIM, Skype, etc. without being booted out every few minutes or so.

I called customer support and they told me that there were no construction work or weather damages in the vicinity. There were no problems with connecting to my modem either. Nonetheless, they sent a tech support to investigate the problem. I had the router temporarily removed, modem replaced, cables refitted, and was told that the immediate surroundings were in excellent health. However, the packet loss still remained.

I'm stumped as to why this problem still remains. Can anyone solve this? Thanks.

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April 18, 2009 at 17:08:32
Did anyone look at the event viewer for errors or in system monitoring in the router interface? I'm still not convinced that the problem isn't on one if the first 3 OSI layers.

If I were convinced of that, the next thing I would look at is 'brown outs'. Is the AC power being interrupted, even for split seconds? Have you tried a UPS (uninterrupted power supply)?

How do you know when a politician is lying? His mouth is moving.

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April 20, 2009 at 12:30:04
Run wireshark, download some large file via http and see what the results are in wireshark.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10

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