Unable to connect to net using WiFi.

November 29, 2015 at 22:17:07
Specs: Windows 7
Hi,

I am unable to connect to internet using my office laptop via wifi Router(I can connect using LAN Cable), While I can connect using my personal laptop and smartphone through the same WiFi router.

I can connect the office laptop to my office WiFi router. So not sure what settings i would need to change. :(

Make of Router - TPLINK Model - WR740N

Please help me with this?


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#1
November 30, 2015 at 02:16:07
Basic things to confirm first.

Is the wifi option enabled on the router? My memory is that often it isn't - by default.

Can you see the router in the list of available wifi access points around you? Logically if you can then wifi is enabled on the router?

The router's SSID and wifi access key (frequently and incorrectly referred to as the password) will be on a sticker on the base/rear of the router. Similarly it is usually included in assorted paperwork that comes wih the router (when new).


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#2
November 30, 2015 at 02:17:33
If I understand rite, you ask about your office laptop on your Home wi-fi?

If so then did your laptop detect your wifi connection on Network and sharing center?


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#3
November 30, 2015 at 13:02:04
Better confirm also that the laptop works elsewhere on wifi?

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 30, 2015 at 13:17:18
On the laptops in my office, to connect to a non-office wi-fi network, we have to go to Internet Options > Connections tab > LAN settings, & then uncheck the box for "use proxy server".

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#5
November 30, 2015 at 20:49:04
trvlr,Dashing star,Derek

To answer your questions -
1. Router is turned ON and work perfectly with other devices such as personal laptop,ipad, smartphone etc...
2. My office (Dell) work perfectly fine with other WiFi networks and office network.
3. It also works perfectly fine when connected using my LAN cable.
4. Its only this combination - Office Laptop and WiFi Router that's is driving me crazy :(


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#6
November 30, 2015 at 22:34:41
Sorry to ask you again the same question:

did your laptop detect your home wifi connection on Network and sharing center?

If no did your laptop is on the particular range of your home wifi?


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#7
November 30, 2015 at 22:35:42
Sorry to ask you again the same question:

whether your laptop detect your home wifi network connection?

If no did your laptop is on the particular range of your home wifi?


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#8
December 1, 2015 at 01:51:52
Echoing Dashing_Star (# 6 & 7) - does the Dell see the router over wifi even if it won't connect?

Does your home router use any form of access control - e.g mac filtering?

Does the suggestion from riider (# 4 ) apply at all?


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#9
December 1, 2015 at 06:19:11
Hi Dashing star & trvlr - The issue finally seems to have got resolved. ISP guys asked me to set it up to PPoE instead of Dynamic or Static IP.

Thank u all for your comments!!!

message edited by aravi


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#10
December 1, 2015 at 07:21:02
OK, thanks for taking the trouble to pop back and let us know.

Always pop back and let us know the outcome - thanks


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#11
December 1, 2015 at 08:20:41
Ah... on a domestic/home scene that would be more the logical and norm?

Eching Derek - takk for posting back with an update/phyxe..


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