Solved unable to connect to internet

October 8, 2011 at 05:29:10
Specs: Windows Vista
Have a Dell Inspiron 9100 w/ Windows XP. Dowloaded "owners manual" prior to problem. Rather computer illiterate, but homebound after cancer treatment & computer is my LIFELINE ! After painstakingly following step by step troubleshooting guide from Windows AND Dell owner guide, came up w/ "video card disabled". Have a DSL modem from tele. co. & husbands pc does great, but my laptop won't connect to browser via wireless or if I plug it into modem....???

See More: unable to connect to internet

Report •


✔ Best Answer
October 9, 2011 at 17:17:41
I had trouble finding a clear image of your modem so let me ask you a question. On that back, do you see the following: 4 ports together, 1 port separate where the outside line feeds the modem & the power cable from the wall outlet?

If that's what you see, then you connect the cat5 cable, also called an ethernet cable from one of the 4 ports (E3 sounds correct) to the ethernet jack on your PC.

After you have done that, click start, run, type cmd & press enter. A black box should open. Then you type
ipconfig /all & press enter. Note the space between ipconfig & the /

Next to where it says IP address one of them should say
192.168.1.xxx where X can be any number from 2 to 253. If you get that, type
ping google.com
See if you get a reply.

If you see a 169 address, then your adapter isn't getting a correct IP address

The same thing goes for a wireless connection. If you don't connect a cable to the modem & you enable wireless, the wireless adapter should get a similar IP address.

How do you know when a politician is lying? His mouth is moving.



#1
October 8, 2011 at 12:55:24
What modem do you have? Did you go through the connection setup in IE or Firefox?

How do you know when a politician is lying? His mouth is moving.


Report •

#2
October 8, 2011 at 13:28:40
modem given to us by telephone co. Cannot change ISP's (though we recently did), keeps reverting back to Microsoft in window for ISP. We never had them, had a "Hughes Net" (as we are very rural) till phone co. installed hs lines out this far. Not sure about Firefox...trying to connect w/ IE

Report •

#3
October 8, 2011 at 14:11:12
You didn't answer either one of my questions.

How do you know when a politician is lying? His mouth is moving.


Report •

Related Solutions

#4
October 9, 2011 at 03:36:58
I don't have Firefox installed on my computer, I thought "IE" was referring to Internet Explorer (which is what I use). I evidentally don't understand your questions. The modem was the one given to us by the telephone co. when we signed up for service. My daughter connects fine when she brings over her wireless laptop. Following the troubleshooting guides, turned it off & back on. Cannot connect with wireless or if I plug in phone jack (to modem). Have done this troubleshooting painfully slow with at least 2 windows open as I have had to check the vocabulary for nearly all terms used. Pardon my computer ignorance, college-educated but radiation to head has left me a little "slow" !

Report •

#5
October 9, 2011 at 05:56:30
What is the make & model number of the modem that you have?

Where are you connecting the cat 5 cable? It's not a phone jack, although it looks like one.

Yes, IE is what I'm talking about too. You have to click on Tools, internet options, connections, setup, next, connect to internet, set up my connection manually, use a connection that's on all the time...until you get to finish.

Stay away from those doctors. One already killed my mother.

How do you know when a politician is lying? His mouth is moving.


Report •

#6
October 9, 2011 at 11:57:26
Name on modem is "Westell", model #A90-75022-07. Cord coming out of "E3" port on rear of modem to my laptop. I shouldn't need it as I have a wireless card in my laptop, but I've tried it both ways in case my wireless card has gone bad....no luck either way. Also, since I cannot change the "ISP" (?), my daughter suggested that maybe my "Windows" install has been corrupted. Does that sound possible ? I did all the steps you suggest already.....tried to connect to a broadbeam manually, but it fails every time. Really, I AM trying......did everything suggested in Dell manual & Windows troubleshooter guide already, prior to public humiliation with my lack of "computereeze". Too late about MD's, they've already ruined (& poisoned) me, but thanks for the warning & sorry about your mom !
Is the cat5 cable sl. larger in diameter than the phone cable ?

Report •

#7
October 9, 2011 at 12:00:39
Is a "CAT 5" cablesl. larger in diameter than the phone cable ?

Report •

#8
October 9, 2011 at 17:17:41
✔ Best Answer
I had trouble finding a clear image of your modem so let me ask you a question. On that back, do you see the following: 4 ports together, 1 port separate where the outside line feeds the modem & the power cable from the wall outlet?

If that's what you see, then you connect the cat5 cable, also called an ethernet cable from one of the 4 ports (E3 sounds correct) to the ethernet jack on your PC.

After you have done that, click start, run, type cmd & press enter. A black box should open. Then you type
ipconfig /all & press enter. Note the space between ipconfig & the /

Next to where it says IP address one of them should say
192.168.1.xxx where X can be any number from 2 to 253. If you get that, type
ping google.com
See if you get a reply.

If you see a 169 address, then your adapter isn't getting a correct IP address

The same thing goes for a wireless connection. If you don't connect a cable to the modem & you enable wireless, the wireless adapter should get a similar IP address.

How do you know when a politician is lying? His mouth is moving.


Report •

#9
October 9, 2011 at 17:36:50
I just thought of something else. Do you have Norton Internet Security or some other garbage running as a firewall? If so, disable it.

How do you know when a politician is lying? His mouth is moving.


Report •

#10
October 10, 2011 at 06:56:45
Rear of modem shows: tele. port, circular port, then 4=E1 (uplink), E2, E3, & E4(data). Followed by a port labeled 12VOC plugged into ac outlet & on/off switch. When I followed your directions, it gave no numerical response except DHCP server & could not ping Google. Also, if this helps pinpoint problem: icons @ bottom on desktop show 4 green bars connected to Dell TrueMobile 1300 WLAN, the double monitor icon has a red x, & the single monitor shows the westell address but yellow ball keeps serching for address forever. Do not have Norton, have SpywareDoctor put on by daughter's father in law who has been IT tech for govmt. for 30 yrs & swears that's what the govmt. uses (or at least 1 of them, I'm sure govmt. uses multiple safety nets).

Report •

#11
October 11, 2011 at 06:23:05
The uplink is the outside feed. You connect your PC to one of the data ports. E3 is fine.

Open the command prompt again. That's start, run, type cmd & press enter. In the black box, type ipconfig /all & post the output here.

How do you know when a politician is lying? His mouth is moving.


Report •

#12
October 11, 2011 at 09:17:00
Windows IP config.
host-owner & some #'s
prim. DNS suff.
Node type-broadcast
IP rout. enabled-yes
Win. proxy enabled-no
Ethernet adapter local area conn.
media state-disconnected
desc.-Broadcom 440x 10/100 integ.
roller
phys. add.-00-oF-IF-OB-20-EO
Ethernet adapt. Wireless network conn.
conn.-spec. DNS suffix
desc.-Dell TrueMobile 1300 WLAN Mini-PCI
phys. add.-00-90-4B-77-47-4D
Dhcp enabled-yes
autoconfig. enabled-yes
IP add.-0.0.0.0
subnet mask-0.0.0.0
default Gateway
DHCP Server-255.255.255.255

Report •

#13
October 11, 2011 at 14:53:00
It says that the wired card is disconnected. Look at the device manager to make sure that the drivers are installed & that the device is enabled.

To do that, right click on my computer, left click on properties, hardware & device manager. If there is a red or yellow mark next to network adapters, that's your problem.

How do you know when a politician is lying? His mouth is moving.


Report •

#14
October 17, 2011 at 05:31:15
Sorry, have tried to post this answer sev. x's.........no red or yellow showing.

Report •

#15
October 17, 2011 at 15:44:28
At this point, I would try a different cat 5 table. Other than that, I have no other suggestions. I would have to be there to help any further.

How do you know when a politician is lying? His mouth is moving.


Report •

#16
October 18, 2011 at 04:17:54
Thank you for all your time, anyway ! At least it made me less "afraid" of clicking things.....lol

Report •

Ask Question