Unable to browse internet

July 7, 2009 at 12:14:00
Specs: Windows XP Professional, 4GB RAM
Recently, I installed ESET Smart Security 4, and foolishly ignored the warning about uninstalling Avast first, as it really caused some system instability, so I ended up uninstalling ESET. Afterwards, I began having problems with going to websites. I am able to visit websites for a few minutes after I log into my computer, then I am unable to. I am also able to login to XFire, Steam, AIM, and Myspace IM without a problem, but Windows Live Messenger and Yahoo will not let me sign in after I am unable to visit websites. Also, I can play any games that have multiplayer, as long as I do not have to visit a website to get to them. I have installed all updates except for SP3, which gave me some trouble in the past.

I have been having this problem for sevral days and would love to finally resolve it. Any help is greatly appreciated, and ask me if you need some more information about my problem.


See More: Unable to browse internet

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#1
July 7, 2009 at 13:10:57
I advice u to do a system restore by selecting the best checkpoint(day before u install the eset)

Programs-->accessories-->system tools-->system restore

Regards
L8ians


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#2
July 7, 2009 at 14:23:38
I have aready tried that, and it told me something along the lines of "System Restore cannot protect your system at this time. Please restart and run System Restore again." I've restarted numerous times and it won't work.

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#3
July 7, 2009 at 18:45:59
Might have to consider sfc.exe or even use xp disk to do a "repair" if all else fails.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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Related Solutions

#4
July 16, 2009 at 09:50:24
Thanks for the suggestions, jefro, but none of them worked. scf.exe found quite a few dll files that needed to be replaced, but after I inserted my XP CD and ran it again and let it replace the files, nothing was different. I also tried an XP repair install, but ended up with the same result. I've also done some antivirus and antispyware scans. Nothing of interest has shown up in event viewer, and I've also tried running WinsockFix, as it has helped me in the past.

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#5
July 16, 2009 at 10:17:30
rename your hosts file to hosts.old
disable all software firewalls you are running then test your web access.

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#6
July 16, 2009 at 12:30:37
No difference...Still unable to visit any websites

My Windows Live Messenger recently started working after I let Messenger Discovery Live start up with it. I'm still very confused on why the instant messengers will work and websites won't.


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#7
July 16, 2009 at 12:38:10
something is blocking access. usually firewall related.

So you renamed your hosts file?
What firewall are you running?

post the results of an ipconfig /all

post the results of a tracert google.com


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#8
July 16, 2009 at 12:51:35
Results of ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : KHARNETH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NETGEAR WG111v3 54Mbps Wireless USB
2.0 Adapter
Physical Address. . . . . . . . . : 00-22-3F-DC-6C-71
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.13
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

Result of tracert google.com

1 1 ms <1 ms 1 ms 192.168.1.1
2 10 ms 8 ms 7 ms 74-142-184-1.dhcp.insightbb.com [74.142.184.1]
3 25 ms 10 ms 20 ms 74-128-22-145.dhcp.insightbb.com [74.128.22.145]

4 18 ms 20 ms 12 ms 74.128.8.233
5 153 ms * * 4.71.250.1
6 21 ms 20 ms 19 ms vlan52.ebr2.Chicago2.Level3.net [4.69.138.190]
7 38 ms 36 ms 38 ms ae-2-2.ebr2.Washington1.Level3.net [4.69.132.70]

8 53 ms 48 ms 37 ms ae-62-62.csw1.Washington1.Level3.net [4.69.134.1
46]
9 38 ms 39 ms 35 ms ae-1-69.edge1.Washington1.Level3.net [4.68.17.16
]
10 54 ms 42 ms 42 ms GOOGLE-INC.edge1.Washington1.Level3.net [4.79.23
1.6]
11 50 ms 43 ms 40 ms 209.85.240.136
12 49 ms 45 ms 37 ms 66.249.95.149
13 41 ms 38 ms 40 ms 72.14.239.127
14 41 ms 39 ms 60 ms 209.85.255.190
15 37 ms 36 ms 47 ms gw-in-f100.google.com [74.125.67.100]

Trace complete.


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#9
July 16, 2009 at 13:19:32
I still need an answer concerning the hosts file rename.

tracert looks good. Now do one to a web site you can't access and post the results. Thanks


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#10
July 16, 2009 at 13:51:46
Oh sorry. Yes, I renamed the hosts file. I am actually unable to even go to google.com.

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#11
July 16, 2009 at 14:05:33
what happens if you do a nslookup google.com?

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#12
July 16, 2009 at 14:56:36
I got this result.

DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 192.168.1.1: Timed out
*** Default servers are not available
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out


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#13
July 16, 2009 at 15:43:05
There's the problem.

Though it is a common configuration to point to the gateway for dns name resolution it is a practice that does not always work.

I would suspect your routers wan interface dns entries are also incorrect which is why this isn't working.

Call your isp and have them tell you what their dns server ips are. Verify in the routers wan interface that these are the listed dns servers. On your workstation pick one of these dns servers and replace your dns entry of 192.168.1.1 with this dns entry.

Ping that ip address to confirm it is live.

Do a ipconfig /all to confirm the change took on the workstation.

Repeat the test of nslookup google.com


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#14
July 16, 2009 at 17:58:46
Well, all the other computers on the network work just fine, so the router shouldn't be part of the problem. I checked the DNS settings in the router, and it was set to automatically get them from the ISP, so I checked the router status and found the DNS IPs and put them on my computer. Nslookup google.com now works and the changes are present in ipconfig /all, however I am still unable to goto google.com or any website.

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#15
July 17, 2009 at 09:47:23
Interesting

So nslookup works for google.com
tracert works for google.com

does ping work?
what web sites can you go to?
the hosts file you renamed, it was in the etc folder?

Have you completely uninstalled Avast and Smart Security 4?
Windows firewall disabled?


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#16
July 17, 2009 at 14:00:57
Tracert, nslookup, and ping have all worked for many sites including Google, but I can't visit any of the sites.

Yes, I did rename the hosts file in C:\WINDOWS\System32\Drivers\etc.

Unless Add/remove programs doesn't completely uninstall Avast and ESET, they are completely uninstalled and Windows firewall is disabled. Still unable to visit any website.


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#17
July 17, 2009 at 16:27:26
You have a good one here Alex S.

All indications are that a firewall is active and blocking access but if that were the case nslookup, ping and tracert should all fail.

You are connecting via wireless. Can you connect via wired?

If you can then we can troubleshoot if this is just related to wireless or its the whole system concering networking.

Ideally you would disable the wireless and enable the wired connection then see if you can get to google.


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#18
July 21, 2009 at 11:08:30
Had to move my computer to connect it through a wired connection, and I have the same result as with the wireless.

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#19
July 21, 2009 at 12:49:10
Darn. Not a outside of the system problem then.

Any different if you come up in safe mode?
Do you have a lmhosts file with no extension [not lmhosts.sam which is a default file found in the etc folder]?

Quick review:
no system restore points
ran the winsock fix
can ping/tracert/nslookup all work
works on all other stations
no hosts file loading
can't get to google.com

Did I miss anything?


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#20
July 28, 2009 at 08:00:02
I know it is a hassle, but maybe trying a different browser to narrow down the problem?

*shrugs*

ʇxǝʇ uʍop ǝpısdn


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#21
July 28, 2009 at 08:01:13
Oops... Didn't realise the thread is a week old.

ʇxǝʇ uʍop ǝpısdn


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