Unable to access Netgear DG834G v4

Gigabyte Ga-ma790x-ds4 motherboard
November 3, 2010 at 07:44:54
Specs: Windows 7 Home Premium x64, AMD 965 BE, OCZ 2 x 2 GB Vista Platinum kit
So this morning I switched on my computer to find there was no internet access. The same thing seems to apply to all computers in the house. None of them can connect to the router to check settings.

The lights on the front of the router show this behaviour:
http://img186.imageshack.us/img186/9821/001h.mp4

Note that the Power light keeps going on and off, as if it's stuck in a loop resetting itself, but I don't know if that's what is happening.

I have temporarily solved the problem by disconnecting the DG834G and reconnecting the old BT HomeHub with the gaping hole through the middle where my brother tried to fix it by showing it what happens to things which don't do what they're meant to. The BT HomeHub doesn't have enough Ethernet ports for our home network, nor does it stand up due to the physical damage. Also, it's not possible to see the lights on it because the LEDs inside don't line up with their respective windows on the front of the case anymore.

He says he was "on some dodgy WoW site or some s--- and restarted my computer and some box appeared about a program which wouldn't shut down properly called quare triangle something or some s--- from some website which didn't shut down properly, then when the computer restarted it didn't work."

I have already tried pressing the Reset button on the DG834G with a paperclip for 30 seconds to set it back to the factory defaults. The same behaviour occurs.

Thanks in advance for any help resolving this issue.

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#1
November 3, 2010 at 10:45:40
Have you installed the latest firmware to the router?

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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#2
November 3, 2010 at 10:50:13
I think so. I updated the firmware a while back but can't remember what version of the firmware it was, and am unable to check. But I wouldn't be able to update the firmware anyway because I can't access the router.

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#3
November 3, 2010 at 11:20:59
Is it possible to access the router for a while, when resetting it to factory default settings?
Then you may be able to check the firmware version and may update to the latest.

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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Related Solutions

#4
November 4, 2010 at 06:50:51
It doesn't seem to be possible to connect to the router at all.

Following a response on another website, I connected the router directly to my PC by Ethernet and started it in recovery mode (hold the Reset button down while powering up) and then ran the recovery utility from the PC to reflash the firmware.

The recovery utility appears to have done absolutely nothing. The Properties window for my network adaptor showed that not a single binary digit was exchanged between PC and router while running the utility.

The power LED continues to alternate between red and green.

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#5
November 4, 2010 at 12:27:18
Tried it like this?
http://forums.whirlpool.net.au/arch...

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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#6
November 4, 2010 at 13:40:11
Yes. That method didn't make any difference. The router did not behave in the ways that are described in that guide.

1. Unzip the recovery tool etc.

Done

2. Plug power into the device. You will notice a fast blinking of the power light.

Well, how fast is fast? All I know is, it's alternating red and green.

3. Stick a pen into the reset hole and hold it in for at least a minute.

Done.

4. Plug in Ethernet cable from modem to PC/laptop. There will be no activity light on the modem.

Well, actually, the activity light illuminates as it would normally when a cable is plugged in.

5. Run UpgradeWizard etc.

Done.

6. Follow the procedure to update the firmware. Should take a minute or two.

Absolutely nothing happens for a good 15 minutes or so.

Immitation is the sincerest form of copyright infringement.


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