Solved Supposed to be getting 15mb DSL speed truth am reciving 1mb?

March 9, 2014 at 07:43:36
Specs: Windows 7
I am having difficulty with my dsl internet speed I am tolt by tech support im getting 15mb to my modem, but when i check speed test its 1 to 2 mb.. at midnight my speed goes up to 11 /12mb but at about 8am my speed starts to slow down until at 6 pm i have about 00.63mb downloade speed every thing has been tested and re tested this has been going on without 6 months but now i have no internet at evenings tech have blamed every thing from my pc (Dell vostro os W 7) pc is 6 months old, have tested speed on a hp desk top same thing.. Please advise im sick of this I'm paying for a top spped am getting zero Pleas i need your guys help.. ps have a duel socket wired from pole outside to my modem i have tryed several differnt modems all the same...

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#1
March 9, 2014 at 08:03:47
✔ Best Answer
Well if you're getting decent (near maximum) speed at certain times there cannot be anything wrong at your end. Must be something at your internet provider's end that's to blame.

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#2
March 9, 2014 at 08:10:38
I used to have BT homeworker broadband, usually I got 6-7 Mb? measured at dsl speed test, I then noticed that I was getting 1-2. BT came in, he did a check of the speed at the master socket, & said he didn't understand why it was slow, because his test showed 14MB to the house.
He said off the record that the server probably needed a reboot, but said BT were never keen to do that, he said they would insist on replacing the router first, just before I replaced the router, the speed went back to normal.
I knew it wasn't my pc, because the laptop speed was crap as well.

Speed on copper cable depends on how far you are from the exchange, at peak times it might go down, if you are a heavy user, ie downloading movies, the ISP could be throttling you.
Look at their fair use policy.

A thank you would be nice, if I have helped.


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#3
March 9, 2014 at 12:58:07
If by any chance you are in the UK, then remove the unused bell wire at the master phone socket. That will increase your speed by I or 2 Mb. It won't help those dips though and I agree with #1, you need to take it up with your service provider. They may well be load spreading (although it is rare for them to own up to it).

Always pop back and let us know the outcome - thanks


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#4
March 9, 2014 at 18:28:43
Computer would make no difference here. This either an issue dodgy wiring into your property, possibly faulty (intermittently so) master socket, possibly a dodgy filter... When my main line in (copper) was replaced from where it comes out of the ground, and a new master socket installed too, my speed settled down what was supposed to be. Work was done by BT for Sky...

What you are describing sounds a little like load spreading, and/or throttling - as per "Clive".Rebooting the router wouldn't make much difference either - unless the router is really flakey, and then only very marginally...

Which country are you in and who is your ISP?

Are you on a cable (hopefully fibre) or phone line (copper) cct.?

Certainly your ISP is needing to be more responsive here...


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#5
March 10, 2014 at 05:09:36
Thanks to all that replied ,Phii22 is closest to what i think but so are the other guys, I'm in Ireland and my isp is Vodafone..They have been messing around with my speed with 6 months but it just gets slower..Problem here is Eircome owns the phone lines so they must Contact Eircome to check the system? i often wonder if they ever do..After 12 midnight my speed shoots up to about 11to 12mb, stays that way till about 9 am..then stars to slow until by midday i have abut 2 mb if I'm lackey and by 6m 00,63mp :( I could change to sky, eircome ect but they all use eircoms line.. so not much point. I Rang sky to see what they could give me.. girl on the phone said shed ring back.. that was 5 days ago..i had told her my issue..i suppose as there all renting eircomes line I would still have the same problem. I have a Duel socket am e fiber ready, phone line goes directly to my modem All new cables un plugged my sky cable in case it was interfering mad no difference.. As phil22 said i think its at there end but they (Vodafone) cant fix it as its eircomes exchange and lines.. But thanks guys Please keep Suggesting chumming as i am tired of this crap.. but what can i do.. ????..Blueloss

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#6
March 10, 2014 at 06:29:04
Lean hard on your isp - to get their side sorted with the phone company. That is part of what you're paying for. Is there an equivalent of Offcomm in Eire? If so perhaps contact them and also have a go at your local Chamber of Commerce/Better Business Bureau to see if they can assist?

You can use various web-sites to determine what is possible in your area in terms of speed etc.

Regarding Sky.

Sky use BT in the UK to handle the phone-line maintenance; even though Sky also has its own phone service. My own personal experience is that Sky will - with a little gentle and persistent prodding on occasion - get BT around the to check and resolve their (BT's) part of it all. Sky will do a series of line and other tests first - as to get BT involved costs them money too (or so it would appear); and if BT find anything that is amiss that isn't actually BT's responsibility - i.e. in-house wiring etc... then they will charge to fix... The will replace (free) a faulty master socket as that's part of "their" (BT's) kit/responsibility.

I feel it's appropriate to declare that I am ex Sky staff (retired); and I've had one or two occasions when I've had to "gently" (as I say above) encourage them to look-see into problems with my connection... Last November it was finally diagnosed (by BT in the end) that my line in was faulty; and BT replace it all (socket included) at BT/Sky expense. Since then there have been or two glitches (variable speed) and again a few nudges... required... Currently it's back to the max possible in my area (about 7Meg) from as low as 2.5Meg.

Which having sed... I would consider Sky if they can/will give you a decent idea of what's possible in your area; and also check what the web-sites say? Vodaphone may get their act together if you make it clear you will go elsewhere...?

Is there Virgin cable in Eire - as they may offer a more reliable and better service too compared to Vodaphone? Neighbours in my area who are on Virgin seem generally happy; not that on occasion they haven't also had some connection issues... If I wasn't on Sky I would be looking at Virgin and then BT...


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#7
March 10, 2014 at 06:40:55
Gr8 anser triv, exactly what Vodafne are doing with me, sensind out eircome enginers but no fix thanks for the advice i will read it again and see can i use this info to to make things move thanks.. Blueloss

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#8
March 10, 2014 at 12:49:09
You may also find tracking down the top of the Vodafone tree - as in the Managing Director or CEO..., and writing them a very polite - but clearly dissatisfied customer -letter of complaint. Ask them to intervene - please... as one dissatisfied customer often means many more potential customers "lost".

Detail your saga - neat, brief, and to the point (CEO types seldom like anything resembling a long narrative). Point out that Vodafone has generally attempted to promote itself as a progressive and innovative company; with an awareness of customer needs, and a wish to provide a good and reliable service - which based on your own experience as of late, you feel they are now failing to do. In a highly competitive market, are they no-longer interested in providing good service; do they now feel they are so large etc. that they can ignore the average customer and just fob them off with excuses when things don't work as advertised etc... If they are no-longer offering, and able to deliver, good service - you will find yourself obliged to ultimately go elsewhere; and of course not recommend Vodafone to anyone... (Each time you refer to Vodafone - use the company name, not they or them etc...) Perhaps point out that one customer who complains- and doesn't get satisfaction - often means many more in the same vein; and also will invariably result in an actual loss of customers, and thus reduced profits for Vodafone...

I think you can see the idea...

Sweetness at the start with a suggestion of sting in the tail - is often very effective...

When dealing with an airline in the past I used a reference to the now long defunct PanAmerican airlines. Was the airline in question seeking to emulate PanAm...? PanAm grew so large - and sadly also very arrogant - that its level of service to the average customer (and in time even to the higher level/corporate types too) seriously declined... They went bust after a fashion; sort of recovered/rebuilt... But failed to learn from the experience and with increased competition - they died a death in terms of the major routes... They no-longer exist - except possibly as a small outfit of same name - somewhere in the South Pacific (I think); and of course in 50-60s movies... (James Bond often seemed to fly PanAm...)

I have also used the same tack with a couple of other companies too - with a high degree of effect (and one was a bank!). Things coming down from the top often simulate better efforts and results from those lower down...

Likely any head honcho can be found by asking Vodafone who (s)he is - and the corporate address; which both also be found on the web and via Companies House?


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#9
March 11, 2014 at 18:16:19
What a Reply trvir....So well taught out i will defiantly do as you say I have read your reply 3 times and If you do not mind use some of your remarks.. as i would never think of wording a E mail like you did..It even made me say ouch :) it will hit where it hurts yet not one cross word..if i may i will hold on to this as a reference for other People like Vodafone as its so well written I am most grateful my fried.. i will keep you all posted if/when i have any information.. Manny Thanks to all who replied..Blueloss

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#10
March 11, 2014 at 18:35:47
Yes trvlr is so right. Going in guns blazing turns folk off. The sort of approach given is more likely to get results yet still embodies the "ouch" factor.

As a jokey aside, you can always tell in a movie if the plane is NOT going to crash because it always bears the known brand name of an airline. Watch out for trouble if the passengers board "Blue Star Airline" or anything nearly so silly:
http://www.youtube.com/watch?v=AQHl...

Always pop back and let us know the outcome - thanks


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