Solved Some websites don't open via home router

June 10, 2017 at 12:07:57
Specs: Windows 10
I have a recent issue I assume is with a router I've has for several years. Some websites will not open, especially those that require logins, though again not all. I can get to this website, but not to some others, such as d20pfsrd. I can get to Gmail and Facebook, but not to AOL Mail. I can get to Netflix, but not login to the Sony Network via my Playstation 3 (hence can't watch Netflix through that). Computer or operating system doesn't matter. It's the same whether I'm hardwired or wifi. It's the same whether it's Windows 10, Windows 8, Android, iPad or Playstation 3 or Xbox1. To my knowledge, there's been no changes to my router, though I did see this in the security log from May 31 "WBM user Unknown (0.0.0.0) has changed security settings[repeated 99 times, last time on Jun 9 23:27:09 2017]" I was out of town part of that time, though this started a couple of days before I left. For what it's worth, it did start shortly after workers blew the circuit breaker on the outside FIOS unit, so it might be that, though all the lights on it are showing okay, as they are on the ActionTEC router itself. Thanks!

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✔ Best Answer
June 12, 2017 at 04:03:15
Yeah, they often try to talk themselves out of any responsibility but it has to be tried.

A cfew of quick things to try first though - I'm not hopeful but they sometimes help:

1. Go to the browsers you use and clear their caches.

2. "Restart" the computer, if you haven't already. On Windows 10 this is better than "Shutdown and Start" at clearing things up because the latter remembers settings in order to speed the startup.

3. Shut down the computer, remove the power cord (main battery too if its a laptop). Before putting things back to normal hold the Power Off/On button down for at least 20 seconds to discharge the motherboard components.

Always pop back and let us know the outcome - thanks



#1
June 10, 2017 at 12:20:55
Probably way too simple but I assume you've tried powering off the router for about half a minute then powering it on again? It might sound illogical but it is surprising the obscure things it has fixed.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
June 10, 2017 at 14:31:17
Oh yes...I should have mentioned that, but I've rebooted, warm and cold, the router more than once. I've also gone to the garage and unplugged the outside FIOS unit, let it set a minute and plugged it back in again a couple of times.

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#3
June 10, 2017 at 15:26:40
Have you had a chat with your isp? There might be problems with their dns servers; and possibly you're not alone wih the problem with your isp?

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Related Solutions

#4
June 10, 2017 at 16:37:52
You can try a full reset of the router and reset your network. This will reset any changes in the security settings that were made without having to know what was done and how each effects each item/site/machine.

You have to be a little bit crazy to keep you from going insane.


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#5
June 10, 2017 at 21:52:49
If the above doesn't work I suspect a DNS problem.
Are all your devices set to DHCP?
Try to change the adapter DNS servers entries on one device to google DNS servers 8.8.8.8 and 8.8.4.4.

If that solves your problem then the DNS servers from your ISP are the problem.


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#6
June 11, 2017 at 20:21:09
Made those changes, double-checked ipconfig to make sure they had them, and have tried again with no change. Oh and yes, all is DHCP. It even seems to be affecting at least one WEMO device. It's sitting there blinking ever since this started. Go figure.

message edited by Daled


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#7
June 11, 2017 at 20:35:29
And I've just reset the router to factory default, with no noticeable change. I'm guessing that the next step is to call Frontier and spend a few to several hours dealing with them, maybe to some effect. One can hope.

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#8
June 12, 2017 at 04:03:15
✔ Best Answer
Yeah, they often try to talk themselves out of any responsibility but it has to be tried.

A cfew of quick things to try first though - I'm not hopeful but they sometimes help:

1. Go to the browsers you use and clear their caches.

2. "Restart" the computer, if you haven't already. On Windows 10 this is better than "Shutdown and Start" at clearing things up because the latter remembers settings in order to speed the startup.

3. Shut down the computer, remove the power cord (main battery too if its a laptop). Before putting things back to normal hold the Power Off/On button down for at least 20 seconds to discharge the motherboard components.

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

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