Software installation won't access FTP site

Microsoft Windows server 2003 for small...
August 10, 2009 at 19:05:13
Specs: Microsoft Windows XP Professional, 2.411 GHz / 767 MB
I apologize if I have posted in the wrong group.

I have a windows 2003 sbs r2. I am having a
real heck of time with some issues with a
software install on the server. This particular
software during the installation needs to
access am external FTP site and however it
can't reach the site to download the necesarry
information and the install fails. There is
something in my configuration that is blocking
the access. But I have gone through everything
that I can think of to see whats blocking this
installation.

I have Trends worry free business edition but it
is standard and as far AS I KNOW is not
blocking anything.

There is also a windows 2003 standard server
used for terminal services. At this point is not
playing a role in the enviroment except hosting
the trends AV software.

There is a 3com office connect router
connected to a 24 port switch.

The DC handles DHCP.

I have literally troubleshooted this to death, Its
weird. I am fairly certain it is a configuration
issue but at this point my brain is mud and
don't even think I thinking clear anymore.

Any and all suggestion are appreciated.

Regards!
DJ


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#1
August 10, 2009 at 19:17:49
If you know the name or IP of the FTP site that it's supposed to reach, try to FTP to it from a command prompt. See if it connects.

What is the exact error message? Have you looked at the event viewer?

How do you know when a politician is lying? His mouth is moving.


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#2
August 11, 2009 at 14:10:31
Thank you for your reply,

I have gotten past the FTP portion of my issues, However I am need to get ports 80, 20 and 21 opened. Ports 80 and 21 are working fine but I can't seem to get to port 20. I h ave opened it on the router to allow both tcp/udp as well as created an exception in the SBS server.

Thanks!


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#3
August 11, 2009 at 16:52:10
Once your FTP session is started, port 20 should be opened as well. You said that you were past the FTP problem.

Why won't you say what the name of the software is?

How do you know when a politician is lying? His mouth is moving.


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Related Solutions

#4
August 12, 2009 at 19:46:38
The software is customized software called BCAL
British Columbia Assisted Living.

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#5
August 13, 2009 at 16:05:19
Ok, that's proprietary software. I would contact the developers.

How do you know when a politician is lying? His mouth is moving.


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#6
August 13, 2009 at 18:14:12
I went through all that and ya most of te issues was on my end, they recompiled their installed and that did correct some issues. Basically the SBS firewall was forwarding to the computer properly, I re ran the Connect to the internet wizard on the SBS again ensuring all the proper ports were open for access, I double checked all my router setting and BAM its working now. I also checked mt exception on the windows firewall in the control panel, stopped and restarted the ICS/Firewall service just for the heck of.

Thanks for taking your time on this.


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#7
August 13, 2009 at 18:59:15
I'm glad it's all working.

How do you know when a politician is lying? His mouth is moving.


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