Slow Upload Speeds-Help?????

Seagate 2tb freeagent goflex home networ...
March 6, 2011 at 17:23:09
Specs: Windows 7 HP, Pentium Dual T3200 2
Hi guys and gals.

I have a problem with my Upload Speeds. I am in the UK and my ISP is BT (British Telecom). I am connected to the internet using a BT Homehub 2.0 (their own router).

Until about 2 days ago I was getting 2.5-3Mb/s Download and 330Kb/s Upload. But now, my download speed is the same but my Upload speed has dropped to around 2-4Kb/s. Infact it is so slow it won't even register on most speedtests.

I know it is not a fault with my laptop as I have tested it with 2 deifferent laptops, 1 desktop and my iphone and they all display the same results.

I called BT and they did a test on my line and said there was no problem.

My router is connected direct to the master socket with no extention.

The problem is so bad, even this page took around 2 mins to load fully.

I have done Malware and Virus scans and they all show nothing,

Any ideas anyone?

Thank you all


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March 7, 2011 at 06:52:53
Sounds like a damaged communication wire. If a cable running from your house to the Tap is damaged where the Modem has to push really hard to get the signal through, you will experience packet loss. The funny thing is this should have effected your download too. You would also experience communication loss where you would have to reboot the modem.

"I called BT and they did a test on my line and said there was no problem."

What kind of test did they do. Did they check for outages? Did they check the download and not the up load? They need to remote into your modem to see what is going on.

If this is the case, call your ISP and they can remote into your modem to see what it's transmit levels are. If they are too high then they may need to roll a truck to check it out. You may just have a bad modem.

Other things you could try is to verify it is on your ISPs side by getting a friend to hook up their laptop and see if they are getting the same thing. If so then you may have a computer that is using up the bandwidth because it is doing a lot of transmitting. This could be do to a virus.

There are many reasons for speed slow down, we would need more to go on. Can you tell us if this is DSL or Cable you are using?

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