Short Ping General Failures

May 18, 2011 at 01:00:52
Specs: Windows 7
My internet connect works fine for hours at a time, then suddenly will get 7 or 8 General Failures while pinging (long enough to boot me off the net) then will be back to working fine immediately afterwards.

Pinging 127.0.0.1 works fine. I've checked the firewall (Norton) and it has the default settings. Any ideas?


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#1
May 18, 2011 at 07:16:42
How are you connecting? Is your computer plugged in to the network, or are you connecting wirelessly?

If wirelessly, click on my name above and read my "how-to" guide titled, "‚ó¶Troubleshooting Wireless Issues" and try the troubleshooting steps in it.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
May 18, 2011 at 08:43:22
Thanks for the reply.

I'm plugged into a network modem, not wireless.


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#3
May 18, 2011 at 09:13:05
Is the modem a combination unit? Which is to say, it's a modem and a router?

If so, upgrade the firmware if it's not up-to-date.

If it is, try resetting it to factory defaults.

If neither of the above works, then call your ISP, you need it replaced.

If it's just a modem, then call your ISP's support line and have them check the modem out. If they say they can't find any fault with it, insiste they send you a replacement regardless as your unit has to be faulty, whether they can see it or not.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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