|k2s4e5 where are you getting this idea a "server" not recognizing your router is the issue?|
If they are providing internet upgrading their pcs or server have no impact on your internet access. This is not related to your issue.
" I can access the internet through their modem using their wireless connection"
OK that means your wireless is working. Great.
First step in troubleshooting this is you need to connect via wired to the connection they are supplying. You will then go to a cmd prompt and type ipconfig /all and post the results for review.
Then you will connect to your router wired and so the same thing which is post the results of a ipconfig /all for review.
Answers are only as good as the information you provide.
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