Secure site problems

Own / N/A
January 27, 2010 at 08:36:01
Specs: XP Home, 2.8/1gig
Can browse the internet using IE and access
'normal' pages reasonably happily, though it
appears slower than it used to be, but as soon
as we try to access any https page or
anything that requires a login then the page
times out and get the 'unable to access this
webpage' message. So far we've reset the
browser, tried a different browser (Chrome),
tried a different computer (my laptop) on the
same router, changed the router, changed the
filters all to no avail. Have spent over 2 hours
on phone to the ISP (TalkTalk) and they & I
have run out of ideas. Tried a broadband speed
test page & it came back with a download
speed of 6,000 Kbps and upload speed of 500
Kbps which I'm reasonably happy with, but I
cannot understand, given these speeds, why
the timeout occurs & why the ISP cannot
come up with an explanation. The only
possibility that I can think of is a 'noisy' line
but TalkTalk say the line appears ok from their
end, so is it possible that this is the cause &
should I get an engineer out to check it, or can
anyone think of any other possibilities?

"I've always been mad, I know I've been mad, like the most of us..."


See More: Secure site problems

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#1
January 27, 2010 at 08:49:53
Doesn't sound like its a connection issue but more a security setting. Have you tried lowering your security settings in IE?

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#2
January 27, 2010 at 09:08:11
Thanks for reply, but if you read my post, we've even tried a totally different computer,
running Win7 incidentally, & it still has the same problems -
that's what's so unusual in this case...

"I've always been mad, I know I've been mad, like the most of us..."


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#3
January 27, 2010 at 09:14:58
Just to clarify.. you can't access any HTTPS pages on all computers and browsers?

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Related Solutions

#4
January 27, 2010 at 09:22:10
Yep, that's exactly it - the user only has one pc & when
TalkTalk suggested trying a laptop on it, that's when he gave
me a call to pop around - even swapped out the router &
filters. Normal pages load fully, but anything that requires a
password such as bank sites, Hotmail, even TalkTalk's own
webmail, then it grinds to a halt & eventually times out. It's
only happened recently - prior to a week or so ago it was fine,
but we have had bad (for us) weather which is where my
suspicions lie, but I want to be armed with any other
possibilities before doing battle with the ISP again.

"I've always been mad, I know I've been mad, like the most of us..."


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#5
January 27, 2010 at 09:35:49
hmm very strange.

I've got nothing else to try if its happening on a pc that you know works with https. I can't imagine anything outside the realm of the browser settings or port restrictions.


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#6
February 3, 2010 at 05:23:44
Just to close the issue, the problem was with the ISP
(TalkTalk!!), even though they initially couldn't find a problem.
Contacted them again & they sorted - only took them 6 days!!!

"I've always been mad, I know I've been mad, like the most of us..."


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#7
February 6, 2010 at 03:27:23
Thanks for the update..

They were blocking HTTPS port?


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#8
February 6, 2010 at 03:35:27
Got no idea I'm afraid, all I know is the first long contact they
went through everything & said no problems their end, so after
spending a lot of time changing all our hardware they just said,
'oops. yes it is a problem', half hour later all was well.

"I've always been mad, I know I've been mad, like the most of us..."


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