Router says limited access

August 22, 2013 at 10:04:52
Specs: Windows 7
My wifi router constantly gives me a limited access message. I can power the router down and restart the computer and everything works again for a short while. I have done a firmware update and the problem still exists. I am having to reboot the router 4-5 times an hour. The router is a Netgear WNDR4300.

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#1
August 22, 2013 at 10:14:01
You need to determine if its the router or the internet connection.

Next time you have a break in internet do a
tracert 98.138.253.109

and post the results for review.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#2
August 22, 2013 at 10:15:02
next time it happens, reboot only the router and see if it restores connectivity. If it doesn't then reboot the PC and see if it restores connectivity. The main goal being two differentiate whether the issue is related to the router or PC.

what type of security are you using on the wifi, if any? Do you have any DHCP limitations? with the default configuration on the router, does the issue persist?

www.standby-it.com


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#3
August 22, 2013 at 11:49:48
I have to reboot the router and restart the computer for my wifi connection to return. I am sorry but I do not know what DHCP limitations are. I am running Windows 7 if that makes any difference. My security software is F-secure provided by my Charter (my internet provider).

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Related Solutions

#4
August 22, 2013 at 11:51:01
Sorry to be a dummy but I do not know how to do tracert 98.138.253.109

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#5
August 22, 2013 at 12:07:27
You know how to use google don't you? If you don't know something like "tracert" put it into google and search on it.

Basically you go to a command prompt
you type tracert 98.138.253.109
You right mouse click on the title bar of the command prompt and select Edit and Select all.
Right mouse click again on the title bar and select copy.

Paste into a post here.

BTW rebooting equipment does not tell you where the connection is broken. For example rebooting the modem doesn't tell you if its the modem's wan port/configuration or the lan port/configuration that is the issue.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

message edited by wanderer


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#6
August 22, 2013 at 12:55:29
One other thing to check would be to plug a wired client into a LAN port on the router. Then, the next time the wireless stops working, check and see if the wired connection is working. If it is, the wireless radio in your router is likely dying and you'll need to replace the router. Note: this would also prove it's not your internet connection.

If the wired client doesn't work, then the issue is either your provider, or you have more wrong with that router than just a bad radio and still need to replace it.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#7
August 26, 2013 at 09:19:15
I did the tracert when I got the limited access message, Results below:

C:\Users\logan>tracert 98.138.253.109

Tracing route to 98.138.253.109 over a maximum of 30 hops

1 * logan-HP [192.168.1.4] reports: Destination host unreachable.

Trace complete.

C:\Users\logan>


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#8
August 26, 2013 at 19:01:16
Just got limited acess message again and below are results from 2nd tracert 98.138.253.109

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\logan>tracert 98.138.253.109

Tracing route to 98.138.253.109 over a maximum of 30 hops

1 Transmit error: code 1231.

Trace complete.

C:\Users\logan>


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