Router 5184kbs down internet 0.13mbs ?

October 14, 2011 at 14:35:26
Specs: Windows XP
Talk Talk failure last week follwed by internet speeds of 0.13mbs. They said I had to have their router.
Still no improvement. They have had me moving router up and downstairs to main telephone socket. It was 3.9mbs before their service failures. Every time I phone they go on and on about where the router is. The only way I can connect is LAN wired to router. They want me now to take computer to router at main box in entrance hall. Not possible. The router is on upstairs telephone extension and is showing at the router site now as operating at 5184kbs down and 448 up. but my internet speeds are only 0.13mbs down and 0.38 up. I have checekd all I know and am at my wits end with Talk Talk.They would not even report a fault on my existing router that I had with Tiscali and said they would send me a router free. They did but then afterwards said I had signed up for a 12month contract which I had not. Now been 10 days of endless telphone calls going over and over the same old thing,and moving that router up and down. Any help much appreceiated
Thanks in anticipation.

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#1
October 15, 2011 at 08:13:18
Physical location of the router has nothing to do with loss of bandwidth.............period, end of story.

If you have other ISP's in your area, contact them and get quotes and go with the best package (ie: best bandwidth/best price) and drop the idiots you're presently getting it from.

If they ISP you're connected with right now is the only game in town, you need to get past their first level of support (who know nothing) and talk to someone in their second level support (if they have a second level of support, these will be the people with knowledge and experience) or get them to send a technician out to check your system.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
October 15, 2011 at 10:00:17
HI
I have been away from my pc playing a round of golf. I return and suddenly find my pc running at 3,85 MBS download. I was also having trouble receiveing e-mails and suddenly they bare all there too. I dont know who has done this but somehow my
connecetion has been put right. Whoever it is and it may well be tioscali /talk talk
many thanks


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#3
October 16, 2011 at 14:57:24
This appears to be sorted but just for some info, the location of the router CAN sometimes have an influence on the actual speed you get webpages loading at.

In most homes the broadband router is connected to the nearest available telephone socket or in this case a cheap extension. The quality of the telephone cable in your house is just as important as the external BT telephone wire. If your internal wiring is crap so will your internet speeds.

The best way to test is to connect to the master BT socket. The main telephone socket in your house - or the largest - has a faceplate designed to isolate the internal wiring and allow you to connect straight to the BT drop wire.

See here - http://www.plus.net/support/broadba...

this will tell you if you have an internal or external fault. I lost count of the number of times I turned up as an engineer to a new build house complaining of slow speeds, disconnected all the wires in the internal extensions and then reconnected them tightly. This could add 4-6meg to the speed sometimes.

**It is ok to disconnect the faceplate but anything behind it belongs to the ISP**

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#4
October 18, 2011 at 07:33:33
I'm sorry d85kennedy but I have to disagree completely with your above statements.

A phone is just about the simplest thing in the world to wire being as how it's a single pair (2 wires). Wired correctly, they work. Wired incorrectly, they don't work. Period, end of story.

I've connected ADSL for myself and others many, many times in the last decade and I've never once seen a situation where the phone lines in a house caused a loss of bandwidth to the network.

I don't know where you live, but up here in Canada our Telco folks are pretty good at wiring houses for telephones. I've checked with a few other friends in the business, and one who actually works for a Telco doing ADSL and none of them, or myself, have ever heard of a single instance where a poorly wired house led to reduced network bandwidth.

From what the OP said, I'd wager dollars to donuts the Telco fixed the issue they were having and his bandwidth was improved.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
October 18, 2011 at 09:08:20
HI all
Thanks for your replies. The download speed was fine before the tiscali breakdown of service with the router wired on the extension of the telephone line upstairs. The ISP had me move the router up and down the stairs time and time again and every time I go through to them we had this nonsense about the main socket. They said they could not report a fault and deal with it unless my router was at the main socket ( which is alonsgside the front door). They then said that the Belkin router that I had used all the time with Tiscali ( and no one told me when it was taken over by Talk Talk ) was not a router that they supported and were not prepared to deal with my fault complaint unless I had a Talk Talk supported router. Eventually they sent me a router free of charge but it made no difference whatsoever and I still had the same slow speed. However they then sent me an e-mai, saying I had signed up for a 12 month account which I hadnt so now another series of calls and e-mails gonig over the same old story. Now I cant get my e-mails properly- and having looked up the error code it says that the old account has not been used for some while and that there probably is a new account with Talk Talk. I have e-mailed them but as yet my e-mail appications still get cut off before all my e-mails are downloaded. What a pathetic service! One day perhaps these people will realise
that routers and telephone extensions do not just change form fast speeds to slow speeds overnight withouit a reason. And changing routers to the main socket or the position of it is not probably the answer. Anyway THANKS to you lovely people who took the time to answer my problems- it is appreciated.! One of these days these big organisations will learn how to deal with problems so that we dont have to go over and over the same story and the same things so many times. And how about calling customers back instead of the multi- minute waits to speak to someone. With the technology available a reply system when the wait is over a certain time should come into play.

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#6
October 18, 2011 at 10:02:16
Eventually they sent me a router free of charge but it made no difference whatsoever

I could have told you that would be the case. I've worked with many different makes/models of SOHO Router's and they're a relatively simple device. If one make/model works on your connection, every other make/model should to.

As I said in my last post. The issue was their problem all along, not yours.

One day perhaps these people will realise that routers and telephone extensions do not just change form fast speeds to slow speeds overnight withouit a reason.

Chances are the people you're talking to on the phone are simple helpdesk people with little or no experience in computing. They have a Q&A database and step-by-step guides to go through but if a problem isn't in their database, they can't help you.

Typically, with the better providers, if a situation is beyond the helpdesk's abilities, they (the helpdesk) escalate the issue up to the next level of support who are the people witha actual training, knowledge and experience. However, this didn't seem to happen in your case.

And changing routers to the main socket or the position of it is not probably the answer

Again, we must do things different in Canada. I've never heard of a "main socket" for phone lines in homes. There are two different things I've seen used in homes. A simple litte box with 4 screws. The incoming telephone is connected to two of them and all extensions in the house connect (according to color) to the same two posts. The other is a small punchdown box that achieves the exact same thing.....which is to say, break a single incoming line out to multiple extensions. These units don't actually do anything other than break a single line into multiples so they can't, and don't cause, slowdown issues with the network.

Whatever your ISP screwed up at their end, they found and finally fixed and that's why your internet bandwidth returned to what it should be.

Considering you're now having email problems and they host your email and control the server...........that means they've now messed up the email server too. Which they may or may not eventually fix. If it were me, I'd be looking at other providers and if there are any available in your area, I'd be signing up with someone else and dropping those losers as fast as I could. They (your present ISP) are apparently not very skilled at what they're doing and seem to be causing more trouble than they're worth.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#7
October 19, 2011 at 13:25:40
Curt_R - the tiscalli definately screwed up somewhere.

I have been looking on this forum for many years and know how much time you spend replying to people. I can also tell that you know a LOT about corporate networks and infrastructure - well above my own knowledge.

I have my CCNA/MCDST and worked for BT here in the UK and in my own experience the internal phone wiring does have an impact on the bandwidth from our broadband DSL ISP's.
This was especially prevalent in new build homes where is was builders or electricians installing the cables. They didnt take as much care as engineers do.

The Main sockets in the UK are the same idea as in Canada with the punch downs. The wire from the ISP goes into the back, all the internal extensions daisy chain into the front faceplate when then "plugs into" the main socket proving separation if needed for testing.

It would be really interesting to know what the ISP are doing differently in canada to us here in the UK for this never to be an issue for you?? Perhaps our infrastructure is old. crumbling and poorly maintained lol.

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#8
October 19, 2011 at 14:30:41
I have my CCNA/MCDST and worked for BT here in the UK and in my own experience the internal phone wiring does have an impact on the bandwidth from our broadband DSL ISP's.

Ah hah!

I figured we must be from much different locales than Canada/US.

I know you guys in the UK and Europe in general have wiring differences (speaking electrically) from us here in North America so I have to accept what you're saying as being true for where you live. I figured that might be the case which is why I kept saying "here in Canada"..........lol.

I think it may very well be an infrastructure situation. I know a lot of our wiring, especially for telephony, is "new" (relatively speaking). I suspect the equipment our telco's use may very well be newer as well which would definitely impact connectivity. Up until a decade or so back each province basically had one single telco who had the market cornered and were able to charge whatever they pleased. The good news is, they sunk a lot of that $$$ back into infrastructure.

My oldest brother, a PEng in electrical engineering worked for two different telco's here in Canada (SaskTel and Telus) and in the 80's was responsible for installing fibre optic relay stations all over western Canada. That's how I know a lot of our infrastructure is "new".

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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