reinstalled XP sp2, no internet

August 14, 2011 at 15:38:55
Specs: Windows XP-SP2
I had to reinstall XP due to malware. I used a slipstream bootable xp-sp2 CD. I have a Dell Dimension 9100, Intel Pentium 4, and installed all drivers from web site. I have a cable modem internet connection, that works fine when I connect it to my laptop, but not the desktop I reinstalled the OS on. My Device Manager has NO yellow exclamation points. My Network Connections say Local Area Connection 3-TCP/IP properties are set to Obtain IP address and DNS server address auto. Advanced-DHCP enabled. I tried installing WinsockXPFix, nothing changed.
I tried manually entering the same IP, Subnet, Gateway, DNS server addresses that work on laptop, still nothing. In all cases, packets sent= anywhere from 2-200, rec'd=0. There are no IP, Subnet, Gateway or DNS server addresses. Any other ideas. I did a Belarc Advisor inventory before and after, if you need specs. Please give steps as I''m not too saavy, but can follow directions. Thank you!

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#1
August 15, 2011 at 07:37:58
Cable modems usually require a USB driver supplied by the modem manufacturer if it connects to your PC via USB. It won't be available from the Dell website.

The driver is installed on your laptop, hence you get a connection. You need to install same driver on your PC.


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#2
August 15, 2011 at 07:51:59
First off, you should be reinstalling from your "recovery disc" or "recovery partition", not from an install you created. This is the only way to be sure you get the proper drivers for the hardware. That's the thing about brand name computers, you usually can't just do a "generic" install and have all the devices work properly. Brand names tend to be proprietary because it keeps the customers coming back.

Alternatively, if you're going to insist on using your own XP install (btw, SP 3 is the most recent SP so you should redo your slipstreamed install disc using that SP) you should first download all drivers for your computer from Dell's website before reinstalling. Then you have them handy for when you're done the initial install.

You also need to verify your account is indeed "static" (as versus "DHCP) and also your TCP/IP Settings with your ISP once you have the network interface working properly.

The last thing I'm going to say is, if you have more than one computer connecting to the internet, do yourself a favor, spend the money on a SOHO Router. If you have wireless capable clients, buy a wireless capable router.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#3
August 15, 2011 at 08:04:52
Thanks, Curt. Since my OS seemed to install ok, didn't think that would be the problem. Can I just buy an SP3 install disc, reinstall all drivers, than do the OS install?
Thanks

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#4
August 15, 2011 at 10:22:52
Well, if you have access to the internet with another computer, there's nothing stopping you from downloading drivers for your dell right now. The most important being the network interface driver. Once you have that and get that computer connected to the internet, you can do the rest frrom that computer.

You'll want to go to dell's site and look for downloads for your model computer. You might want to write the exact model number down from the sticker on the unit. It'll be on the back if it's a PC and on the bottom if it's a laptop.

You can download SP3 directly, it's a couple hundred MB's though. and once you've downloaded and deployed it, I recommend going to microsoft's update site and doing the rest of the updates. If you can't download it directly onto the computer in question, you could download it to anotehr PC and either burn it to disc or copy it to a USB memory key.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
August 15, 2011 at 10:28:17
Well, that was part of my confusion. I downloaded all the drivers from Dell for my model, including the Network Adapter (Intel Pro 100 VE), so I guess it was my install disc.

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