Solved Realtek LAN cable not ready, enter setup for

June 23, 2011 at 03:24:32
Specs: WIN 7/32, Intel i3 3GHz/2GB
Hi,
my so far well working PC on a sudden today showed up the error message: LAN cable not ready. I am using my notebook and other family computer are connected to the same router/WLAN, they are working fine with the internet. I changed LAN cables several times between the various devices, but nothing changed.

It turns out that my PC has an issue with its onboard LAN Controller (Realtec PCIe GBE Famiy Controller). The Mainboard is an ASUS P7H55-M Pro with onboard LAN (Realtec).

The current Realtec driver version is:

Driver: 7.23.623.2010
RT86win7.sys
RtNicProp32.dll
RTNUninst32.dll

I did reinstallation of drivers and also updates, but nothing works. The internet connection does not come back to life. Also reinstallation of drivers and repair attempt of WIN 7 did not show any positive effect.

The problem appeared after I had installed for a test the Ubuntu release 10.04. Ubuntu did not get internet connection, and after deinstallation also Windows 7 was failing. I have no idea what might have happened and how I can fix it without buying a new mainboard or NIC.

Does anybody have experience with this issue? Looking forward to your support!

Best regards
Martin


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#1
June 23, 2011 at 08:05:04
✔ Best Answer
I did reinstallation of drivers and also updates, but nothing works. The internet connection does not come back to life. Also reinstallation of drivers and repair attempt of WIN 7 did not show any positive effect

These are the same troubleshooting steps I would have taken in the same issue.

So far you've ruled out the network cable and driver issues. This leaves hardware. I suspect the network interface on your computer is bad and needs to be replaced.

It's not likely the Linux install had any part of the problem since it appears to be a hardware issue.

As much as you'd like to not have to buy a new NIC, I would recommend that be the next step you take.

If the computer's mainboard is still under warranty I would have it replaced instead.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
June 23, 2011 at 08:23:25
Thank you Curt. This is also my thought abut the next step, though I hoped that someone would have a genius idea how to avoid disassembly of the PC, take the board to the shop, negociate warrantee and reassemble etc :)

I bought the Mainboard end of last year, so it should be possible to get a free replacement within warrantee. I'll keep you posted about the final result.

best regards
Martin


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#3
June 23, 2011 at 08:37:49
I should have asked but didn't............is this a PC or a laptop?

If a PC, is it a brand name (HP, Compaq, IBM, Dell etc) or is it a custom build?

I ask because, if it's a PC, you can simply buy a new NIC (network interface card) and install it in a PCI slot.

You would then go into the BIOS and disable the broken onboard network interface and then bootup. Your operating system would "find" the new device. You would then install the drivers (if it's a common brand, windows may have drivers already for it) and it would work.

So, if it's a PC and it's a custom build and you've owned the motherboard for more than a year (usual manufacturer warranty on a mobo is 1 year) then the smart way to go would be to buy a new NIC. If you can't install it yourself, pay a qualified professional to do it for you. It only takes about 15 minutes to install, setup and test so you shouldn't have to pay for more than 30 min's of labor.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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Related Solutions

#4
June 23, 2011 at 09:00:38
It is a PC and I set it up on my own.

Unfortunately these newer MoBo don't have as many PCI slots as the older ones, so in my case there is no slot left actually for an extra NIC. May be I replace the serial IF card which I still use for the CTI.


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#5
June 23, 2011 at 10:41:21
You could always try a USB network interface.

I'm using one in my office PC at work as it only has two expansion slots.

The first expansion slot has a video card in it and the second has a NIC. I needed a 3'd network interface on this computer and had no where to put it and grabbed a USB one to try out. I'm still using the USB interface and it works just fine.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#6
June 24, 2011 at 03:12:28
Just a quick update:

Due to lack of available PCI slots I replaced my serial IF Card by an Ethernetcard. I switched off the onboard LAN in the BIOS setup and after automatic driver installation right after WIN7 start, my LAN connection is working fine again.

b.t.w. I still use the same LAN cable as before! With the internet available I also online updated the BIOS of the board and tested the onboard LAN once more, but also this did not work. So it is defiinitly the onboard LAN connector failing. I am now trying to get a warranty replacement, hopefully! I bought the mobo on June 12, 2010, so it is just 10 days out of official warranty :-(

Thanks for your helpful hints!

Regards from Munich/Germany
Martin


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#7
June 24, 2011 at 05:03:31
Great to hear you got it working and I'm happy to help.

I hope you do get warranty.

Thanks for coming back and updating us!

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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