Read email over w/less network?

Dell / LATITUDE D810
February 8, 2009 at 09:26:54
Specs: Windows XP, Pentium M 1.73GHz/1MB RAM
Got a Vista desktop with Windows Mail - is there any way an XP laptop can access the email system at the same time (on Windows mail or outlook express perhaps) so 2 people can work at the same time on emails as they come in?

siandem


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#1
February 8, 2009 at 10:06:21
My suggestion is to use the IMAP protocol to connect to your email. Windows Mail and Outlook Express are both IMAP compatible, you just have to make sure whoever hosts your email account that they support IMAP.

In short, IMAP is different from POP in that emails remain on the server and it syncs the main folders, and I believe it also syncs the subfolders, too. So what you can do if you have 2 people accessing the same mailbox is create 2 subfolders under the Inbox, example \Agent1 and \Agent2, and have the agents move the messages they are going to be working on into their own respective subfolder so they don't "step on each others toes", per se, or don't work on messages at the same time.

Read this Wiki article on IMAP to get a better idea.
http://en.wikipedia.org/wiki/Intern...

Another idea may be to have the agents access the mailbox using a web browser instead of an email client. They may have to refresh frequently to see changes, but the changes would be more immediate than IMAP, which may take a little while to sync changes. I setup a small online pharmacy company this way and it worked best for them.

Assume that I already did an Internet search.


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#2
February 8, 2009 at 11:17:11
You can do this with POP, you just need to make sure that each email client is configured to leave mail on the server. Deletion configuration is up to your discretion.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#3
February 8, 2009 at 11:29:37
You can use POP, but it can be messier with multiple people working on it, and is not as effective as IMAP or a web browser with what he states he wants to do.

Assume that I already did an Internet search.


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