|After I rebooted my computer, all of the lights that had been amber, turned green, as they are supposed to. When I initially called COX, it was to give them the serial number and the MAC address of the new CISCO DCP3010. Since I was speaking with a person who was a Tech, I let him do whatever he needed to do in order to re-establish my Internet connection. I asked him why the DS, US and Online lights were amber instead of green, and he didn't seem to have any answer. I thought that was odd, since, even with my level of experience, I knew the lights ought to be green. However, since this is a DOCSIS 3.0 modem, my immediate reaction was to not panic. I figured that perhaps this new modem was somehow different than my earlier 2.0 modem, and maybe the amber lights were normal for a 3.0. |
As soon as I closed my call with COX, and while still online, I sought out the CISCO install PDF online and checked it out again. It's not the most informative information source, but that's all their is. It was clear that the lights should be greem if everything is working properly. It was at that point that I came here hoping to get someone else's input.
When I was done, I shut my system down. The next time I booted up the computer, I checked the amber lights, and guess what? They were green. That's all fine and good, but then I noticed that the "Link" light, which had been green, is now amber and it's blinking all the time. I didn't read anything about this in the CISCO info PDF. I found one related comment from a COX Support Forum Moderator who says, "The amber link light indicates a non-Gigabit Ethernet connection. If it only goes amber with the router connected it sounds like the router and modem aren't negotiating a gigabit link correctly. Maybe that can be set in the router settings or could indicate that the WAN port on the router may be experiencing problems." As I've said before, I am not a "network" person, and while this answere may be "the" answer, I am not certain where in the Router settings I'd be looking. By "router settings, I assume that he meant the Router Config, which I am somewhat familiar with. Anyhow, I'll probably try calling COX again, and hopefully will get a more knowledgeable Tech to assist me the next time. This isn't a critical emergency for me. I'm online and everything on my network is working just fine. It's just that nothing seems any faster than before, and I don't understand the blinking amber "Link " light. The issues with the lights struck me as something worth investigating despite the fact that I'm up and runnig okay otherwise.
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