Solved problem with PPPoE connection

February 10, 2013 at 11:42:02
Specs: Windows 7
I am trying to connect to the internet using the PPPoE feature of the router but the router configuration is not successful. Says something like "WAN connection not successful". I have supplied the correct username and password.

The connection is ok in my laptop if i directly connect my laptop to the ethernet port of the modem without the router. Kindly advice me what is causing the problem. Is this a sharing problem from the ISP?


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✔ Best Answer
February 11, 2013 at 12:55:33
Essentially, from a "connecting a new client" point of view, there is no difference to whomever is creating your account. It could be a wireless provider, or copper based (ie: coax/ADSL) and from the end of things where they create your account, it's the same. The only thing that differs is the media and that's seamless from the user creation point of view.

I work in a hybrid network that has fiber optic, copper, and wireless all combined and it's not hard to have them all working together. When we hire a new employee, they people creating the user accounts don't care (and aren't affected by) the transmission media....it has nothing to do with their job.

They also have informed us that the broadband connection cannot be shared and they offered us to avail a leased line instead.

LOL - this is a fairly standard line of BS they're feeding you. The "lease" line is no different than what you have with one exception. They'll charge you more for the lease line. There is no technical reason you you can't share it. They're just trying to screw you over for more money.

These days, even a single person living alone is likely to have no less than two wireless devices in their possession. A smart phone and a laptop. Should they have to lease a line to have more than one device connectede? Heck no. They should be able to install their own wireless capable SOHO Router and connect all their devices.

If you haven't yet, you should contact your ISP's support line and enlist their help in getting your setup working. If they give you any grief, or can't help then I would strongly suggest you ask whomever you're talking to to pass you along to 2nd level support. If you have any other ISP's in your area, I would seriously consider going with a different one as this bunch is trying to con you ("you can't share our connection") in an attempt to make you pay more money. Not only are they trying to rip you off, they're obviously stupid too or you'd be working by now.

I would still recommend asking (before you say/do anything else) if they use MAC registration and if the answer is yes, get them to reset any/all registrations and then try your router again. If it still doesn't work, you might want to go with a different provider.

Just for grins and giggles, what is the name of this provider and what state are you in? I'd love to call them and ask them about this "can't share fiber optic" thing. Maybe there's some new developement I'm not aware of and if nothing else, it would entertain me to pick their BS apart.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***



#1
February 10, 2013 at 16:32:44
Are you sure that it's PPPoE that you need? Who is the ISP?

How do you know when a politician is lying? His mouth is moving.


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#2
February 11, 2013 at 01:52:52
Yes its a PPPoE connection. I've to dial the connection when i want internet in my laptop. Till few days back i was not having the router, so i directly connected some of my network pcs and mine to the ethernet port of the modem. After that i had to dial from each of them to connect to the internet.

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#3
February 11, 2013 at 05:23:29
What make & model modem is it? Do you mean dial as in dial up?

How do you know when a politician is lying? His mouth is moving.


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Related Solutions

#4
February 11, 2013 at 07:56:56
Till few days back i was not having the router, so i directly connected some of my network pcs and mine to the ethernet port of the modem

Quite a few ISP's register MAC addresses of the equipment connecting to the modem. Most have a limit of 2, 3, or 4 registrations and once you've used those up you won't be able to connect anything else to the modem and have it work.

You should call your provider and ask if they register MAC's. If they answer is yes, ask them to clear all registrations. Once they do, your router should work.

Alternatively, you can probably spoof the MAC of one of the computers that does work. Simply connect one that works to the modem. While it's connected, open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and then do the following command:

ipconfig /all

Under the interface that's connected to the internet you'll see "Physical Address". This is your MAC address. Simply write it down, disconnect the computer and then connect it directly to the router. Log into the router's management interface and look for the "spoof MAC" or "copy MAC" or "Change MAC" (whichever your router uses for this) and put that MAC in there and the router should work.

NOTE: Microsoft puts a hyphen (dash -) between the segemnts of the MAC address. Everybody else in the world uses a colon (:) so when entering the MAC in your router, be sure to use a colon if the fields aren't separated already.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
February 11, 2013 at 07:57:19
No, i don't mean dial up. You may be aware, for PPPoE also, we have to provide username and password and dial to connect. I am referring to that.

Well, the modem model is LST402E. I googled it but couldn't find anything about this modem. The modem is provided to me by my ISP and it is used specifically for fiber optic broadband connection from my ISP.


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#6
February 11, 2013 at 08:07:13
No no its not a mac address issue. The broadband connection was first tested in my laptop by the technician from the ISP and it worked. And still its working in my laptop whether i directly connect it to the hub or modem. But when i configure the router through my laptop the configuration fails with PPPoE. If i use dynamic ip, the router configuration is successful but the internet connection is not there. If it was a mac address issue, the configuration would not fail because my laptop mac address would be registered in the ISP server, so it would accept the connection/configuration.

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#7
February 11, 2013 at 10:23:23
No no its not a mac address issue. The broadband connection was first tested in my laptop by the technician from the ISP and it worked

It's nice you're so sure but unless you call them and ask, you're just guessing.

However, since you can figure out what the MAC address of your laptop is (as per my instructions above) it's easy enough to find out if I'm right or not. Simply enter your laptop's MAC address in the "external MAC" setting of your router and you'll find out. If you connect, I was right. If you don't, then something else is the issue.

When troubleshooting most any issue, one does so by troubleshooting each possible cause in turn until you discover what the issue is. This is a simple enough method of ascertaining if it is a MAC registration issue or not. Ruling that out takes a few minutes of your time and is worth doing.

If i use dynamic ip, the router configuration is successful but the internet connection is not there. If it was a mac address issue, the configuration would not fail because my laptop mac address would be registered in the ISP server, so it would accept the connection/configuration.

Does your PPoE connection include statically assigned TCP/IP settings given to you by your provider, or just a username/password to connect? If the former, then this could still be a MAC registration issue. If the latter, then the issue could be your authentication.

In either case, you should really be contacting your ISP's support line for help. Not coming here asking us. Going to the source is always the smartest thing to do and I have to wonder why you didn't call them first!?!? Most folks don't show up here until after they've exhausted the obvious avenues of support.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#8
February 11, 2013 at 10:55:37
No it is not static. I've been assigned a username and password to connect. And regarding the authentication part, i don't know which authentication you are talking about. If you are referring to the username and password going wrong then i must say i have repeatedly tried the configuration with correct credentials.

And to answer the last para of @Curt R, i am here because the fiber optic broadband is a new service introduced by my ISP very recently and they themselves do not have much expertise and experience at the moment (its kind of pilot project to them). They also have informed us that the broadband connection cannot be shared and they offered us to avail a leased line instead. And i was technically thinking as far as i have the physical line till my doorstep and if the connection is there, its our choice to share it with 1 or 100 pcs. I don't know i am wrong or the ISP people are wrong. What could be the technical reason for them to say that the broadband connection cannot be shared?


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#9
February 11, 2013 at 12:55:33
✔ Best Answer
Essentially, from a "connecting a new client" point of view, there is no difference to whomever is creating your account. It could be a wireless provider, or copper based (ie: coax/ADSL) and from the end of things where they create your account, it's the same. The only thing that differs is the media and that's seamless from the user creation point of view.

I work in a hybrid network that has fiber optic, copper, and wireless all combined and it's not hard to have them all working together. When we hire a new employee, they people creating the user accounts don't care (and aren't affected by) the transmission media....it has nothing to do with their job.

They also have informed us that the broadband connection cannot be shared and they offered us to avail a leased line instead.

LOL - this is a fairly standard line of BS they're feeding you. The "lease" line is no different than what you have with one exception. They'll charge you more for the lease line. There is no technical reason you you can't share it. They're just trying to screw you over for more money.

These days, even a single person living alone is likely to have no less than two wireless devices in their possession. A smart phone and a laptop. Should they have to lease a line to have more than one device connectede? Heck no. They should be able to install their own wireless capable SOHO Router and connect all their devices.

If you haven't yet, you should contact your ISP's support line and enlist their help in getting your setup working. If they give you any grief, or can't help then I would strongly suggest you ask whomever you're talking to to pass you along to 2nd level support. If you have any other ISP's in your area, I would seriously consider going with a different one as this bunch is trying to con you ("you can't share our connection") in an attempt to make you pay more money. Not only are they trying to rip you off, they're obviously stupid too or you'd be working by now.

I would still recommend asking (before you say/do anything else) if they use MAC registration and if the answer is yes, get them to reset any/all registrations and then try your router again. If it still doesn't work, you might want to go with a different provider.

Just for grins and giggles, what is the name of this provider and what state are you in? I'd love to call them and ask them about this "can't share fiber optic" thing. Maybe there's some new developement I'm not aware of and if nothing else, it would entertain me to pick their BS apart.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •

#10
February 11, 2013 at 14:26:56
That was exactly what i was wondering about, as far as i have the physical line reached me and the connection being functional at my site, it is my wish to share it with 1 or 100 pcs.

Watever, I will ask the isp (on wed) about the mac address issue and also ask them the technical drawback as to why the broadband cannot be shared.

Ok please tell me if mac address are being registered, is it the router's mac or the pc (from where router is being configured) mac will be registered during the time of router configuration?


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