Problem connecting to Linksys/CISCO Router Configuration

Hewlett-packard Hp pavilion desktop pc p...
September 8, 2013 at 11:22:10
Specs: Windows 7, AMD A6-3650 (Liano) quad core / 8GB
I've opened my CISCO E2000's configuration file through Firefox dozens of times to make small tweaks and it's always opened just fine. At present, my network is working perfectly and I can connect to the Internet. There's no problem there. What concerns me is that a few days ago I wanted to check the MAC addresses I've saved in the router configuration, and for the first time, I can't connect to it. There is a CISCO Config icon/link on my desktop that automatically opens Firefox and brings up the logon page. When I click it now, Firefox launches but all I get is a black FF screen and a popup that states "Firefox can't can't connection to the server at 192.168.1.1." There is a suggestion that perhaps the connection is busy, which it isn't, or that the physical connections need to be checked. All of that is fine. I've unplugged the power to the router for a minute or two and replugged it, but still can't open the Config. I also unplugged it, waited, then replugged it and also hit the reset button. That also did nothing. I've also checked the ipconfig/all and everything there looks fine. So, for all intents and purposes, the router is behaving as it ought to. The problem is why can't I open the Configuration?

First off, I don't understand why this happened. I like to know why things like this occur so that I can prevent it from happening again. Second, my question is, will the issue be resolved by reinstalling the router software? I've done this once before, but it's a pain to reconfigure all of my previous settings. I'll do it if I must, but I'd rather avoid this if the problem lies somewhere else. I assume that since my router's config is backed up, I could probably just reload the backup. But before I get in over my head, I thought I'd seek some advice here and see what answers I might get first. Thanks!!

message edited by casper06067


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#1
September 9, 2013 at 07:04:52
First off, try opening firefox without using that cisco shortcut on your desktop. Once firefox is open, type the LAN IP of the router in the URL field and hit enter.

If that doesn't get you to the login page for your router's management interface, try using Internet Explorer and see if that works.

If none of the above works, reset the router to factory defaults (as per the manual/setup guide) and try again.

If you still can't get into it with either firefox or IE, then you may need to contact Linksys' support line.

I'm assuming (and I probably shouldn't) that you know that when you do an ipconfig /all in a command prompt window that the LAN IP of your router is the one labeled "Default Gateway" So if you're not sure you're using the correct IP, then do an ipconfig first, and make sure you use the correct IP in the web browser.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
September 9, 2013 at 14:27:37
The first thing I would try is typing 192.168.1.1 into your address bar in firefox or chrome or IE. If your desktop link is somehow messed up this should get you in. Note that you do NOT use the http or www precursors here. Is this router wireless? Come wireless routers have setting that only allows access to the setup screens through a ethernet connection so that is something else you could check, that is if it is a wireless router. One last thing I would think about is whether someone else hacked your router and changed your password or WEP code or such. If wireless are you using encryption etc.? If not it is considered an "OPEN" connection and anyone with a laptop in range may be able to access it. Good luck.

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#3
November 27, 2013 at 14:06:17
Sorry this reply took so long. I couldn't sign back in here in order to reply.

I actually worked through the problem. I needed to use https:// before the URL that opens the Linksys Router Configuration. Once I figured that out, I was able to open it and reboot the router. Everything is good now, but thanks for the assistance.

message edited by casper06067


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#4
November 27, 2013 at 14:25:14
Thanks for getting back to us and posting your fix. Hopefully doing so will help somebody else with the same problem in the future.

I will comment that I find it odd that you had to put https: in the URL field. Typically just the IP is required. But, having as much experience with Cisco equipment as I do, I'm not at all surprised. The closest I will willingly get to Cisco these days is a Linksys device.......lol

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
November 27, 2013 at 15:49:01
It was something I happened to be reading about "https" that gave me the idea to try using it to open the Config for the router. I was actually surprised that the login window popped up and I was able to enter the router name and passphrase, and then enter the Config pages. I don't recall that I had to do that before, but for some reason it works now.

I am not a networking guru, but I am persistent when it comes to finding answers to problems I encounter. I always get good good answers here. This time however, it was just something unexpected that worked. I don't know if it will work for anyone else, but it did for me.


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