Ping works, no interent

Ben Oliver February 4, 2009 at 21:25:59
Specs: Windows XP
I've been on this for 3 days and nothing works. Any suggestions would be greatly appreciated. Here it is: I didn't use my laptop for 2 months and when trying to use it recently with IE of Firefox i get no internet. When I pig yahoo or google, i get responses. my router sees both computers. Even when i plug the laptop directly into the modem, the same problem occures. I've reset the modem and router, tried both wireless and through cable and cleared the DNS, with no results. I have removed Norton, disabled the firewalls and yet nothing happens. When I ipconfig i get the same results (less the last number of the IP)as with my desktop, which has no problems connecting. I've also did a hard start-up with the last configuration. I'm lost. Any suggestions would be greatly appreciated

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February 5, 2009 at 06:03:23
Do you have a Firewall enabled or other software installed that might be blocking traffic?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown

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February 5, 2009 at 06:04:21
Try to use nslookup to resolve the domain name (,, see whether it works. If it does not work, try to configure following free DNS servers provided by OpenDNS on computer and test again.

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February 5, 2009 at 13:08:04
I've disabled or uninstalled the firewalls. Also reset IE to the factory default settings. When I used nslookup it came out fine, opendns didn't do anything. I have noticed that when i setup a virtual server for the computer, the internet works for a blink of an eye (I'll get one or 2 pics on the site, then it cuts). any other suggestions.

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Related Solutions

February 5, 2009 at 13:49:22
Try restoring your computer to an earlier time.

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February 6, 2009 at 05:52:09
You can try to reset Winsock catalog if you have not done so.. Maybe it's corrupted.

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March 1, 2009 at 20:57:57
It took about an hour for me to resolve successfully. You could say that it is a network problem. I dont think thats the case unless you have noticed problems with the router and modem. This issue is most likely going to be at the application layer. The network layer is working fine if you are able to ping and get a reply. The guilty application in this case is most likely Norton.

run / services.msc
look for symantec core, and other related components. If you had 360 you will want to enable and start automatically . This could be the quickest fix..

Check for conflicting apps such as symantec, mcaffee, avg, and make sure they are installed correctly and running. You may have to restart these services.

Run lspfix or winsockipfix.exe to see if your network stack is corrupt.

Remove any security patches that may have conflicts with your system.

Run ipconfig /flushdns if you have to or use the netsh utility.

Conflicting apps is most likely the cause make sure you have backups and save restore points. These hiccups will occur so take preventive measures and establish contingency plans. Bottom line Norton was the problem you may have reinstall the app to fix the problem. Even when the application has been uninstalled it could still create interference.

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