Solved Ping Request Time out

June 23, 2018 at 02:57:45
Specs: Windows 10
Testing my internet connection in my router's utilities resulted in a failed ping.

Also using the windows cmd prompt resulted in a request timed out.

I'm able to stream and download content.

PS4 has NAT Type of failed and mobile games have problems connecting to servers.


See More: Ping Request Time out

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✔ Best Answer
July 3, 2018 at 10:16:30
I have seemed to have fixed the problem. My routers firewall setting was on high and after changing the setting to medium, I seem to be able to connect to gaming servers. Also I can ping google.com without failure.

Thank you.



#1
June 23, 2018 at 03:09:35
what are you trying to ping? Internet addresses or within your own network?
If not already done, power cycle the router.
Check if WAN IP address is the expected number/range.
Check your ISP modem if that is a separate device.
If problem persists, ask you internet provider to test your connection.

message edited by sluc


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#2
June 23, 2018 at 03:12:53
As a starter... have you power cycled the router (as in power it down, remove mains plug and wait about two minutes before powering up again)?

Is the problem present using both ethernet and wifi

Make and model of router?

message edited by trvlr


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#3
June 25, 2018 at 11:02:24
Sorry for the late response.

I've turned the router off and waited a few minutes before turning it back on. Still no joy.

Trying to ping google.com but request timeout and it fails when on a wired connection too.


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#4
June 25, 2018 at 18:02:06
Can you open the router configuration webpage? Usually 192.168.xxx.1, xxx = 0 or 1 or 100 in most cases.
Look at the WAN/internet settings/configuration page/tab.
What do you see?

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#5
June 26, 2018 at 05:36:11
It would be useful to know make and model of router...

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#6
June 29, 2018 at 10:08:40
Make and model of the router is Technicolor TG589vac V2.

[img]https://i.imgur.com/fEw4yKD.png[/img]

Not too sure where to go from here.

message edited by guitnut


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#7
June 29, 2018 at 18:39:22
The router IP and internet settings look OK. I can even ping you on 98.9.92.81.

Have you tried speedtest.net?
First select the best server withing your ISP network. If that gives you the subscribe speed up&down, try other servers outside your ISP network. If that falls below the games/apps needed bandwidth complain to your ISP.

If pinging URL results in failed response, could be a DNS problem:
Clear DNS cache with command: > ipconfig /flushdns

DNS server of your ISP could be a problem:
Temporary change DNS server in your TCP properties to 8.8.8.8 and 8.8.4.4 (google dns servers)

message edited by sluc


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#8
July 3, 2018 at 10:16:30
✔ Best Answer
I have seemed to have fixed the problem. My routers firewall setting was on high and after changing the setting to medium, I seem to be able to connect to gaming servers. Also I can ping google.com without failure.

Thank you.


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