PC wont see netgear modem

April 18, 2011 at 05:00:02
Specs: Windows XP
I am hard wiring a Netgear wireless modem DG834G to the LAN connection on my PC. The modem lights up, the internet light flashes then goes green and the connection to the PC is lit. My PC wont see the modem - when I type 192.168.0.1 it cannot access the Netgear setup page. I have tried swapping the cable and even bought a PCI Lan card and installed it but the modem wont work in either port? I've had the modem checked out and it works fine it's just something in my PC stopping it from seeing the Modem. At present I have a USB modem hard wired which works fine. I unplug this when trying to setup the NEtgear modem.....Help!

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#1
April 18, 2011 at 05:29:35
When the modem is plugged to your LAN port on your computer, go to Start then Run and type in CMD press enter. then type in "ipconfig/release" (no spaces) and press enter. Then type in "ipconfig/renew" and press enter. See what happends.

If that still doesn't work, while you're still in Command, type in "ipconfig" and let us know what your IP and Default Gateway is.

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#2
April 18, 2011 at 05:33:47
I'm not at all familiar with netgear equipment but I'll take a whack at this.

1) Ensure your computer is plugged into a LAN port on the router

2) Double check the manual/setup guide that came with the unit to ensure you're using the correct IP address

3) If you you were typing in the correct address, try resetting the router to it's factory defaults according to the process that should be listed in the guide/manual

4) If none of the above fix the issue, take the router back and exchange it for a new one as there has to be something wrong with the one you bought. I would suggest you get the people at the electronics store to verify it's working correctly before finishing the transaction and taking it home.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#3
April 18, 2011 at 06:00:13
Night - thanks I'll give this a try and get back to you later - I'm in UK and at work at the moment.

Curt R - Thanks for the info just to let you know.
1) Yes it's plugged into a LAN port.
2) the instructions tell you to access 192.168.0.1 or 192.168.1.1 - I've tried both - no luck.
3) Tried doing a factory reset using the button on the back of the router
4) The router was tested here today at work by one of our IT guys and accessed the 192.168.0.1 Netgear setup page no problem so it's definately something in my PC system that's stopping it being seen.


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Related Solutions

#4
April 18, 2011 at 10:42:33
Are you sure you have a correct IP address on your PC?

Try statically (manually) setting your IP to 192.168.0.10 with subnet mask 255.255.255.0 and then give it a whirl at the 192.168.0.1 address and see if it doesn't work.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
April 18, 2011 at 23:58:06
OK spent 5 hours last night - got no where!
I did the ipconfig/all but was so frustrated by then I didnt take a note of the settings - sorry Night - I will get these and post them.
Curt R - i'll try this tonight.
A (brief) summary of what happened tried all the usual again power off/on factory reset the modem. Eventually got a "Connected" statement in the Network Connections window. tried the 192.168.... nothing - just "page cannot be displayed"
Tried messing around with things again and lost the Connection - now says "A Network Cable is unplugged".
By going into the Device Manager in the Hardware window of the System Icon in Control Panel, right clicking on the Network adaptor and selecting "scan for changes" the Network connection window shows "Aquiring Network Address" but then cant find one.

Thanks guys - i'll post back tomorrow with the settings.


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#6
April 21, 2011 at 01:07:09
Hi Guys, thanks for your help - finally up and running. Banging my head off the wall the last two evenings. Went back to basics.
Tried looking in the BIOS to reset the LAN connection on my motherboard but couldn't find anything. Ran the CD I got for my motherboard but still couldn't get it working. The PCI LAN card which I had installed XP said it could see and was running ok it but was still not seeing the Modem ('a network cable is unplugged' error). The card did not come with a driver CD.
Last night I downloaded the Realtek driver for the card from their website - did an update - plugged in the Netgear router modem and off it went!
Moral of the story - dont believe what windows tells you - the hardware wasn't up and running correctly!!!! Once again thanks for your input guys.

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