Paid for 12mbps dsl getting 1.5mbps

March 27, 2009 at 12:53:42
Specs: Windows XP
I am having difficulty with my dsl internet with cox. I am
paying for 12megs speed and I am getting 1.5mbps
download, 2.2mbps upload. A tech came over and reset
my modem with cox etc.... and still same problem. All
new cable from inside house to the pole, and its a
Motorola surf board modem new 3 months ago. Tech
cain't figure out whats going on. And fyi Im not running
vista :)
Any ideas?

See More: Paid for 12mbps dsl getting 1.5mbps

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March 27, 2009 at 13:00:05
Is your cabling inside gigabyte speed ?

For a list of all the ways technology has failed to improve the quality of life, please press three.

- Alice Kahn

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March 27, 2009 at 13:49:42
What does speed test site say?

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10

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March 27, 2009 at 14:41:16
You may be paying for that but that is the theoretical maximum . The way DSL works is the farther away from the CO you are the slower the speeds are going to be . If you are on the outer range 15-18000 ft from the CO then thats probably all you are going to get . Ask the techs how far away you are from the CO ? You would only get 12 meg if you are like 1/4 mile from the CO . I have DSL and they tout like 6 meg but I'm on the out edge of DSL connecvity with like 15000 ft and I only get like 1.4 meg .

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March 27, 2009 at 14:46:30
Did the technician test the line between you and the telephone exchange? How far are you from the telephone exchange? He should have done a line test and told you the signal to noise ratio and the line attenuation.

These two things are going to have the biggest effect on DSL speeds; line length and line quality. Anything over 3.5 km and the speed drops of dramatically. If it is a telephone line that has been in existence for some time and has various repairs in it that can also have a detrimental effect.

Don't forget that the last link in a DSL connection is going through a cable original designed for nothing more complicated than voice telephone.


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March 27, 2009 at 18:40:27
response 1: I'm using cat5 cabling and soon to be cat6 (I think
thats what you where asking)

response 2: my Cox tech told me to use this site it just says download speed 1.3 mbps
upload 2.17mbps

RESPONSE 3: I am in Tucson, AZ Im less than 2 miles from
downtown. Tech said that my location should get 10megs
download and 7 upload. I am less than 60 ft from a large
intersection that has been replaced recently with new high
speed lines from Cox. But my street pole to main intersection
is maybe 5 years old. And by Co do you mean the Cox
company ?
Tech was on the phone for around an hour with another cox
tech at the local Tucson office. And he said "They reset the
modem to 1.5 speed to see if there was a difference in actual
speed. No difference!" He also stated, "There seems to be a
lag in the line causing your speed to cap off at 1.3megs." He
also checked my digital cable box signal strength and it was
perfect. Maybe something with there computers or my mother
board Ethernet connection its a new Acer computer from 1
year ago with XP?
So I don't know what the heck is going on!

RESPONSE 4: I'm not sure if He's done that yet, the signal to
noise ratio, I'll ask him when he comes over tomorrow. I am 60
ft from the exchange. I've been living at this house for 3
months, so I am not aware of any damage that may have
happened to it. But my house line was replaced from a Semi
hooking on it during the previous owners move out. All wiring in
house was takin out and redone 2 months ago including wire to
pole. Tech said signal strength is perfect and it is not the

Could it be my cat5 wire? or bad modem? or could a Y splitter
be the problem cause the speed cap?

I own a website that takes FOREVER (2 hours) to upload so
having 12megs would be really nice.

Please post with any ideas. Thanks Mike

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March 28, 2009 at 05:48:17
response 1: I'm using cat5 cabling and soon to be cat6 (I think thats what you where asking)

You don't need to bother upgrading your cable. Cat5e is easily capable of 1000 Mbps. I wouldn't replace it unless there was a specific need to. I would recommend testing to ensure it's all punched properly and passes all associated tests.

Could it be my cat5 wire? or bad modem? or could a Y splitter be the problem cause the speed cap?

Cat5 wire, no. At least, not if it's wired properly and passes the tests.

Bad modem, possibly, that would have to be taken up with your provider.

IMHO, and based on my own experience, the issue is likely the providers, not yours. Which is to say, it's their wiring or equipment, not yours. However, getting satisfaction from them could be a long, slow and painful process.

One thing nobody else mentioned is that most, if not all, providers oversubscribe their segments (makes them more money right) and if you happen to be sharing a segment with a bunch of p2p music/movie/software pirates, well, a large portion of the bandwidth will be eaten by them.

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March 28, 2009 at 12:36:12
Well last week cox came to my house to fix my internet and
(so thought) defective cable box. Well same problem with
cable box is back with new one.

I will loose the sound for no reason, and to make the sound
return I have to reset the box by unplugging it. Channels will
fade in and out once in a while like a dish receiver during a
large storm. And I cannot access OnDemand,says service unavailable every second time I access it after reset. And after
second time I can never access it again without reseting.

another tech swung by for 5mins on the street pole (not my
house pole) "supposedly" everything was fine and left. And
didnt tell me till I called him next day, with the good news that
the box is acting up again and same internet prob!

My next appointment is with a supervisor of cox
communications on Monday at 1pm. Where is my problem

Can any1 help me!!!! Thanks, mike

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March 28, 2009 at 14:58:33
On a normal system basically only the test is using bandwidth.

Start by checking taskman to see what percentage is being used before and during test.

We are not sure if malware, or other reason is soaking up bandwidth.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10

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March 28, 2009 at 15:26:36
When im not on a web page my local area connection is
0percent. under test during download is 1percent and upload
2.5percent usage.

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March 30, 2009 at 16:07:25
Tech was just over and found the problem! Bad ethernet
connector on my motherboard. He put a pci network card in
and works at 15.5mbps download 6.9 upload.

And cable box prob. is a cox glitch with ondemand.

Thanks guys for all the help. Mike

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