Only getting 10-25mbps (MEDIACOM)

July 7, 2016 at 02:22:01
Specs: Windows 7

I pay for 100mbps. Recently, for the last month or so, I'm only getting 10-25mbps on a DIRECTLY connected desktop. My internet cuts out completely frequently, dropping skype calls and online games.

My phone does the same on wifi, I only get about 5-15mbps on it. My playstation 4 is even worse off on wireless...

Not sure what to do. I've had them visit my house 5 times this year... they seem to find a fix for it temporarily, this one only lasted 2 weeks.

EDIT:: Ever since this started occurring I've noticed my upload speeds skyrocket, which is great, for my uploading, but yeah... I'll get 25 download speed and 15 upload (up to 20 upload). I never got more than 6-7 before this started happening.

message edited by Farzine

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July 7, 2016 at 02:45:21
Change your ISP if your unhappy with your existing one.

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July 7, 2016 at 03:11:11
I can't. I only have two options where I live, and I switched from the other to this one. The other was surprisingly even more unreliable.

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July 7, 2016 at 03:26:57
Is this cable, (V)DSL, Fibre?
Model modem/router, ISP?

Edit: I check on Mediacom and assume you have (coax) cable connection possible with TV and VOIP services.
Don't know how old this network is. over time degradation on the cable due to corrosion and possible humidity seeping in to the cable causing noise.
The disadvantage of cable (actually Hybrid Fibre-Cable) is the more subscriber connection on your hub the signal quality is reduced.

Other possibility is a cheap modem/router that needs frequent resetting.

But I could be completely wrong...... ;-)

message edited by sluc

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Related Solutions

July 7, 2016 at 09:20:57
Have "they" said what they did to "fix" the problem each time?

Have they done a proper check of the connections into your home; the connections wherever in the street; also given you a new(er) router to test with?

If you feel you're going round in circles... contact the CEO of the company and politely but firmly tell him/her what's going on; that you are not at satisfied with the support you're getting. Ask him/her to intervene and ensure that the problems are resolved fully and properly.

If no joy there, contact your local Better Business Bureau and/or Chamber of Commerce and ask them to help?

Last resort - an article in your local paper may help; contact the reporters there as local stores often trigger results...

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