Only 1 user on my PC can connect to wireless

Netgear / Dgn1000
September 9, 2010 at 01:18:48
Specs: Windows XP Home Edition 2002 SP2, Intel Celeron CPU 2.4oGHz/ 1280 MB
I completed the set-up wizard & downloaded the software for the router (from the CD) in one user profile on our PC, and for this user i can now connect to the local area network through the wireless router, and our previous cable connection (which shows as 'Orange Broadband SpeedTouch USB ADSL PP') has been disconnected.

HOWEVER:
if I log into a different user profile, though the status of the network connection si exactly the same, I cannot connect to Internet Explorer - it still stries to connect through a cable like beofre - tries to dial in, still asks for a password, and fails.

I have not been able to complete the set-up wizard frmo the CD in this profile because it won't let me - at the last junction it appears not to have recognised the router because it requests a specific model for the set-up....which is the name of the model I am using!
Therefore, I do not have shortcuts for 'router settp', 'router login' on the desktop for this user, as I do for the other - and I cannot connect to the internet.

I expected that i would only need to apply the wizard from the PC in 1 user profile and that this would allow anybody on the PC to connect. Why has this not happened?
the model of my wireless router is: DGN1000 (Netgear Wireless - N 150)

Thank you


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#1
September 9, 2010 at 05:29:21
Ok, I have never, EVER, used the software provided with a SOHO Router.

Here's what I recommend.

First, uninstall any/all router related hardware from your laptop.

Second, reset the router to factory defaults (ie: with it on, press and hold the 'reset' button for 10 seconds, release and let it reboot)

Third, connect your laptop to the router and open the setup guide/manual and go into the router configuration and setup your wireless network. Don't forget to use the highest level of encryption possible (likely WPA-2) and a complex password.

Fourth, try connecting other users to your WLAN (wireless local area network).

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
September 9, 2010 at 06:22:09
Thanks curt,
but I think part of the problem is that I have to connect a PC to a wireless router, using an ethernet cable.

If i knew how to manage installing and uninstalling programs from the PC so that it would take effect for every user (of the same PC), then I wouldn't have a problem.

The PC connects to the internet using the wireless router, but only on 1 user profile, not on the other. I could uninstall the router-related hardware as you say, but I still don't know if this would uninstall it in every user's profile - or re-install the new software in every user's profile.

basically I can connect to the internet on my profile, but my Dad can't do the same on his profile.....and it's the same PC, and the same router!! I don't understand?!!!!!


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#3
September 9, 2010 at 07:15:47
but I think part of the problem is that I have to connect a PC to a wireless router, using an ethernet cable.

Ok, if it's a wired connection, here's what I'd do.
1) Disable the wireless NIC and ensure the wired NIC is enabled
2) Ensure wired NIC is set to get it's TCP/IP information automatically (DHCP)
3) plug it in and see if you dont' get internet connectivity. If you don't, open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and then run the following command:

ipconfig /all

Post the output of the command in here.

If i knew how to manage installing and uninstalling programs from the PC so that it would take effect for every user (of the same PC), then I wouldn't have a problem

From the sounds of it, you only installed it once, for one user. Login as that user and uninstall the software and that should get rid of it for all users.

The PC connects to the internet using the wireless router,

Ok, now I'm confused. The PC is either connected to the router with a network cable, or it connects wirelessly. It has to be one or the other. If you try to do both, neither is likely to work. So you need to explain to me so I'm clear on how this connects.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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Related Solutions

#4
September 9, 2010 at 07:36:11
Thanks Curt,

I meant that the PC connects to the router via an ethernet cable (but that the router is obviously one that also has wireless capabilities)

I will try the steps you outlined above when I have more time later today, and then submit a follow up. I will prob still need some assistance.

Is it true then that each user has to individually install the software?

Thanks again


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#5
September 9, 2010 at 09:56:29
As I said in my very first response, I've worked with many, many SOHO Routers and I've never installed their software.........not even one time. It's not needed. All you need is the setup guide to figure out what IP to connect to with your web browser so you can access the router's management interface. Connect a computer to a LAN port on the router with a network cable, open a web browser on the computer and then type the IP address of the router (as provided by the setup guide) into the URL field and hit "Enter". You'll get a login screen where you enter the login information as detailed in the setup guide and voila, you're looking at the router's management interface.

I imagine the point of said software is to help you manage the router itself. I doubt it has anything to do with individual user's connecting to the router since it's not required. In the case of a wired connection, you plug your PC's network cable into the router's LAN port, set the NIC on your PC to "DHCP" and voila, you're on the internet (providing the router is setup correctly first right). In the case of wireless, you connect the the wireless network and again, you're on the internet.

What I'm confused about (still) is you say you have the PC conneced to the router with a network cable (you've said that twice now) and then in your first response to me you said, and I quote: "The PC connects to the internet using the wireless router, but only on 1 user profile, not on the other."

I have to ask you, are you trying to connect that same PC (that's connected with a network cable to the router) wirelessly as well? If yes, you need to stop that. It's one or the other, connect with a cable, or connect wirelessly. If you try to do both, neither is likely to work.

So, you need to clarify for me what is being connected wirelessly.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#6
February 27, 2011 at 01:11:19
Greetings from a middle-aged mothers. I apologize in advance for my poor English.
I have a laptop with 2 user account (one for me - administrator and the other for my eleven year old son). Connection is wireless. Until a few months ago everything was working fine and then the problems started: my son could no longer connect on the internet with Explorer and Google Chrome but I managed to connect it via Firefox. And it worked until yesterday. As of yesterday he can no longer connect to the internet even with Firefox. I tried again as an administrator to reinstall Google Chrome, but the icon is shown only on my user account. I took a completely new browser - Opera, but fails to connect. When I go to Diagnose & Repair connection problems - shows no problems. On my account everything is working properly. OS is Windows Vista Home Premium.

Thanks in advance for any help,
ksiga


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