one user not able to receive mail but can sen

Microsoft Exchange 2003 enterprise editi...
August 11, 2010 at 00:52:28
Specs: Windows Server 2003
one user is not able to receive emails but can send. the emails are sitting on the ISPs server and are not being delivered to our server. the user has windows vista on his machine and runs outlook 2003. the mails are not being received on our server but on ISPs' server. everyone else is able to send and receive ok.

See More: one user not able to receive mail but can sen

Report •

#1
August 11, 2010 at 04:53:29
Check his outlook configuration as well as firewall rules. That goes for all firewalls, not just Windows. Is Norton or some other garbage running?

How do you know when a politician is lying? His mouth is moving.


Report •

#2
August 11, 2010 at 08:28:46
we do have a firewall but everyone else is able to send and receive mail. only one user is not able to receive but can send. we do have an exchange antivirus running. our ISP sent me the error message they are receiving which is "postfix/smtp: to=<user@domain.com>, (conversation with x.x.x.x[x.x.x.x] timed out while sending RCPT TO"

Report •

#3
August 11, 2010 at 14:57:57
I'm talking about local firewalls. Windows firewall is on each machine. It has to be configured separately. The same goes for Norton & the rest.

Other than that, check your group policies.

How do you know when a politician is lying? His mouth is moving.


Report •

Related Solutions

#4
August 11, 2010 at 16:47:21
This issue appears to have nothing to do with the user.

If mail isn't getting to your server from the ISP's mail server the break is between those two not between the user and your mail server.

Usually if you have your own mail server you do not have your ISP hosting your mail and then transferring it to your internal server. Doing so causes delays in delivery which is unacceptable to most.

Are you sure of your configuration? Perhaps you are confused as to what the ISP is providing concerning mail? A dns mx record at the ISP does not mean they are hosting your email.


Report •

#5
August 12, 2010 at 01:11:51
i have disabled the firewall from the users machine. i have even had them log onto my machine. i am able to receive mail using my email account.
i have looked at message tracking on our server and the emails are not even being received by our server. i therefore doubt the problem is with the one user. i am more inclined to agree with wanderer.
our ISP is providing mail relay services. i have asked them instead to have our mail delivered straight to us.
hope this clears the problem. the only error being received is "conversation with x.x.x.x[x.x.x.x] timed out while sending RCPT TO". its like our mail server is not responding to that users email address only. for every other user it is ok. i have been trying to have our mail server accept unresolved mail but require VB6 to complete the configuration. i am really stumped on this one, please help.

Report •

#6
August 12, 2010 at 05:57:38
There still could be a group policy issue or some filter that's blocking that user only. Temporarily put the user in the administrator's group & see what happens.

How do you know when a politician is lying? His mouth is moving.


Report •

#7
August 12, 2010 at 06:25:07
problem solved. asked our isp to send mail directly to us.

Report •

#8
August 12, 2010 at 08:28:45
Thanks for the update susen

Report •

Ask Question