No network after factory-restored Dell laptop

Dell Latitude e6510 laptop computer (int...
October 5, 2015 at 19:45:54
Specs: windows 7 pro
i recently messed up my Dell Latitude E6510 laptop to where i had to do a full restore on it. i bought a disk and installed it and thats all good but now internet does not work at all, i even tried an ethernet cable to my wireless wouter and nothing... can someone please help me i have been going at it trying to fugure this out and im running in circles
i have windows 7pro and it is a 64 bit if that helps at all

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#1
October 5, 2015 at 22:52:10
Hello,
In device manager did you see network adapter?
Please post the image of your device manager.

Hardware Technician


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#2
October 7, 2015 at 16:29:10
Go to support.dell.com and enter the Service Tag of your system. You will then be able to download and install any relevant drivers. Save them to a USB Flash drive or burn to a disk and then install them on the system that doesn't have network access.

I always start with the Chipset drivers. then network drivers. Once you get internet access you can go to the Dell support site and run their scanning software. That will display the drivers that you should install on your system.


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#3
October 7, 2015 at 21:43:58
i cant get on to internet even with ethernet cord no internet works. im not as computer savvy as i should be for my age and totally lost

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Related Solutions

#4
October 8, 2015 at 09:19:17
As per #1 please let us know what is showing against Networks in Device Manager.

You can get to Device Manager by typing it in Search.

Always pop back and let us know the outcome - thanks


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#5
October 8, 2015 at 12:29:54
i dont know how to post a picture on here.. but i searched device manager and for network adapters i have:
Network adapters
-bluetooth device (personal area network)
-bluetooth device (RFCOMM Protoco)
Other devices
- Broadcom USH
- Ethernet Controller
- Network Controller
- Unknown device

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#6
October 8, 2015 at 15:18:30
AmyJo, you're on the Internet with the computer you're using to post. You were able to post a question and read the responses, then post again. So, obviously you have internet access.

Are you posting your question on the computer you say can't connect to the Internet?


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#7
October 8, 2015 at 15:37:06
i am using wifi on my phone
i do not have any ability to access it on my computer, i also do not have a 2nd computer... i will have to take it in to a tech shop

message edited by AmyJo


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#8
October 8, 2015 at 15:56:08
Are there any errors showing against any of them - usually a little yellow icon?

Right click the Unknown device and select Uninstall. If it says do you want to remove "software" DO NOT let it. Ignore any other warnings. Restart the computer.

Do the same for any device that shows an error.

Let us know if it helps - it sometimes does because it sets up the existing software again when you restart. It isn't an uninstall in the usual sense of the word.

Always pop back and let us know the outcome - thanks


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#9
October 8, 2015 at 16:02:31
there are warning triangles on the bottom four in other devisces

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#10
October 8, 2015 at 16:11:32
OK continue with the rest of suggestion #8.

Always pop back and let us know the outcome - thanks


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#11
October 8, 2015 at 16:25:07
it asks me do i want to uninstall? do i select yes or no?

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#12
October 8, 2015 at 16:34:12
Yes, just go ahead with the "Uninstall" but if it asks whether you want to "Remove the software" don't let it.

You could do each one before you restart the computer.

Always pop back and let us know the outcome - thanks


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#13
October 8, 2015 at 16:40:07
oh ok got you... i did that and it removed them from the list but when i restarted the computer they were back along with the warning triangles

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#14
October 8, 2015 at 17:13:52
Most likely you need the drivers for those devices. You would have to use another computer to go to Dells website, then download them and "Save them as files". They would have to be copied over using a flash drive then installed from the files.

If you don't fancy doing this then maybe the tech shop option is the best way forward.

Always pop back and let us know the outcome - thanks


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#15
October 8, 2015 at 17:22:54
ok i think my problem started when i didnt format my back up files... what files format will i need to use on my flashdrive??? i do have access to a different computer, just not here at home
so it will take a few days to get to

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#16
October 8, 2015 at 18:25:16
Not sure I follow your drift about not formatting backup files.

As for flash drive format it is very much a matter of opinion:
http://www.makeuseof.com/answers/fo...

If you are thinking of using a flash drive to backup important files it is not considered reliable enough. A small HD is better.

Always pop back and let us know the outcome - thanks


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#17
October 8, 2015 at 20:25:14
AmyJo, see my response # 2.

http://www.dell.com/support/home/us...

Scroll down to where it reads "Enter a service tag or express code."
Type in the Service Tag from your computer. Most of the Dell laptops have them on a sticker on the bottom of the laptop.
Click Submit
Once you see the system show up, click on Drivers and Downloads and select the option to "Find it myself"
Select your OS from the list if prompted
All you really need to start is the Network drivers (just download and save all of them)
And the Chipset drivers

Once you have the files saved to your Thumb/USB drive, insert that drive into your laptop and just double-click on each file to open it and install the drivers.

Once you install the drivers, you should get network connectivity

After a reboot, go back to the Dell Support page and download any of the drivers that are showing with a yellow Exclamation point in your Device Manager.

You could also select the "Guide Me" and "Detect Drivers" option. That will install a system utility where the result will actually show any drivers that are recommended for your system.

I hope this helps.


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#18
October 8, 2015 at 20:40:49
thank you all i think with all this i can figure it out, if not i will take it in and have someone who knows what they are doing, work on it, i think with my lack of confidence, that may be best for me.
thank you again for your time and patience
i will never forget your devotion to helping me

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