No internet access thru router?

Belkin Basic wireless router f7d1301
June 29, 2010 at 16:56:18
Specs: Windows 7 x64, AMD Phenom 9750 Quad Core 2.4 GHz / 8.0 GB
I'm encountering a strange problem, and it happends randomly it seems. At random times it seems my internet crashes and I am no longer able to connect to the internet thru my wireless router. When I connect my modem directly into my system no problem and my internet works. What is even more weird after I connect my modem into my system and get the internet going i reconnect my modem into my router and then connect my router into my system and now my router works. I have reset my adapter settings countless times and have also reset my modem/router, I have also made sure that all of my drivers and firmware for my router is up to date. I've also made sure that my router settings are correct at 192.168.2.1. I have done everything I know to do. It is very frusterating since I actually work on computers, other peoples computers, and even built my system from the ground up. You would think I would be able to resolve the problem but I am out of ideas. I have even purchased a new router as of yesterday thinking that the only other possibility is that the router is no good. But lo and behold the brand new router does the same thing. Any Suggestions?

IPconfig /all states as follows:

Windows IP Configuration

Host Name . . . . . . . . . . . . : TheMachine
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 00-26-18-91-9E-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7d7a:256a:43bc:b748%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, June 29, 2010 6:29:21 PM
Lease Expires . . . . . . . . . . : Saturday, August 06, 2146 1:19:14 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 234890776
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-8B-7F-83-00-26-18-91-9E-34

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:c80:1b03:b94d:2751(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::c80:1b03:b94d:2751%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


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#1
June 29, 2010 at 19:23:07
Have you tried to run ipconfig after a dropout to see if there is any difference?

Since you have replaced the router that would tend to eliminate it as the source of your woes. The culprit could be any of Modem, PC Network card, or the cables you are using to connect. When the dropout occurs do you get any notification such as "Limited or no connectivity" on your LAN icon in the taskbar?

After a dropout can you still PING the router? If so the problem is between router and WWW.

Goin' Fishin' (Some day)


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#2
June 29, 2010 at 20:37:20
When the connection goes down it still acts like I have internet access in the fact that it doesn't say little or no connectivity. It just dropped out but instantly I plugged in the modem direct without troubleshooting it while it was down >.< but when it does it again I will find out and post what I find

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#3
June 30, 2010 at 04:32:29
After i had plugged in the cable modem directly into the system then tried to hook it thru the router to system it didnt work. I also could not ping the router when it was doing this. Another weird thing is i left my modem hooked to my router and my router hooked into my computer with it not working and just shut it down for the night. I get up this morning and even before i boot up my system I can tell I have internet access because the green light on the router that signals everything is fine is on....?? So I boot up and sure enough I have internet thru the router again. So I goto bed - no internet and I leave everything the same, I get up and I have internet....i'm thinking that maybe this modem is takeing a dive seeing as how the network card couldnt have done anything while the system was completely off. I've also replaced both of the ethernet cables, so its not the cables.

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Related Solutions

#4
June 30, 2010 at 05:18:03
Click on my name above in my response and read my "how-to" guide on troubleshooting wireless issues and go through the steps there and see if that fixes the issue. If not, your router may be going bad and need replacing.

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#5
June 30, 2010 at 05:59:13
Hi CurtR

I believe we have already eliminated the router as the source of problem since it has been replaced. As I said earlier, it is likely the problem is between the router and the Web. ie the modem or the cable. Cable has been replaced so that only leaves the modem.

Goin' Fishin' (Some day)


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#6
July 3, 2010 at 17:41:17
Ok so my ISP came out (Cox) and replaced my modem and tweaked with some of the cable seetings outside at the box. It seems I am still experiencing the same problem my connection will randomly drop out for no reason. The easy cure? Is to pull the power from the router and plug it back in and i have internet access again....this is to say the least frusterating

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#7
July 8, 2010 at 18:54:16
Well I found out the problem....it was the Belkin router. I replaced it with a net gear router and have had absolutely no issues at all. Take it from a computer nerd who couldn't figure it out, BELKIN IS AN AWEFUL ROUTER.

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#8
July 9, 2010 at 07:12:53
Sweet!

I love saying, "I told you so!"

I wager you never did click on my name, read my "how-to" guide and then follow the troubleshooting steps.........

Think of the time and effort you could have saved yourself if you'd listened to the professional with 15+ years in IT industry, the last 5 specialized in enterprise level networking.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#9
July 9, 2010 at 08:09:18
Well curt the thing is apparently you didn't read very in depth on my post i had allready replaced the first router with a brand new out of the box belkin router after i made this post. I was experiencing the exact same problem and i've messed with computers for 10+ years and even if i had worked on them for 20+ years. I very seriously doubt that you would suspect that the brand new router is bad and not explore other reasons why you are having the problem. Also, I do believe the other person on this post pointed that out. And to be quite honest i troubleshooted every possible reason as to how my network could be failing. And in contrast to you I hate saying, "I told you so".

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#10
July 9, 2010 at 09:00:49
Well curt the thing is apparently you didn't read very in depth on my post i had allready replaced the first router with a brand new out of the box belkin router after i made this post.

I'm guessing you've never run into a product being "bad out of the box" but I have run into it many many times. In fact, a few years back I was building my wife a computer. I put it all together and it had issues. My troubleshooting pointed at the motherboard so I replaced it. Booted up with the new mobo and experienced the exact same issue. Replaced that mobo and voila, problem solved.

Who'd expect 2 bad motherboards in a row? But that was the case.

Contrary to what you think, I did read your post and suspected it may be a bad router (yes, a brand new, bad, router) and that's why I posted what I did. And, I was proved correct was I not?

I very seriously doubt that you would suspect that the brand new router is bad and not explore other reasons why you are having the problem.

Wrong. I did suspect that immediately and that's why I posted the response I did.

The issue you posted about is not unique, I've helped many people in here troubleshoot the exact same issue. That's why I made the "how-to" guide, I got tired of typing the same steps over and over.

Keep in mind that this is SOHO level equipment and a single ADSL/cable highspeed internet connection were talking about here so to me it's pretty easy to troubleshoot. Yes, I do enterprise level networking for a living so to me this was an easy issue to say, "I think this is the problem" so again, yes, I would have tested the new router before doing anything else.

Also, I do believe the other person on this post pointed that out. And to be quite honest i troubleshooted every possible reason as to how my network could be failing. And in contrast to you I hate saying, "I told you so".

You are correct, and I was pointing my smart aleck response at Richard59. He hangs out here a lot and helps a lot but in light of him saying the router was ruled out, I just had to say "I told you so".

I did it jokingly and I'm sure Richard59 took it as such since he hasn't posted back.

You however, are reacting rather strongly so I suspect you're feeling foolish right now and what I said just exacerbated the issue.

All I can tell you is, stop being so oversensitive. Everybody makes mistakes and you're not the first and you won 't be the last.

Hell, if I had a dollar for every time I've made a mistake I could have retired a long, long time ago. The point is to learn from them.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#11
July 9, 2010 at 11:16:55
I do not feel foolish in the least bit, as a matter of fact i'm quite happy ive got my network back in order. I reacted strongly because i dont like when someone gives a piece of advice that has all ready been debunked an attempts to take credit by saying "I told you so" an does not inerate by saying you think the new router is bad. All that was said was bad router, read my troubleshooting guide. Which at the time sounded like out of touch advice. Which was what the other gentleman thought as well. It appeared all you did was read the problem and throw your two cents in without reading anymore into the problem at hand. Which, quite frankly, many people do. All in all im not on this blog to troll people and I assume you aren't either.

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