no connectivity with new samsung rf710 laptop

October 29, 2010 at 16:44:49
Specs: Windows 7, i7,1.7ghz-4 gs
i bought a brand new samnsung laptop yesterday. from minute one i was unable to connect or had very limited internet access then would lose it w/in a minute. i called fios tech-they changed the channel on the router to 11..
i have a signal with 2 ipod touches and 2 other laptops-one with ethernet the other is wireless.. the only difference i see is this new samsung is a b/g/n modem.. my older laptops are b/g.. samsung says the router must be at 2.4 ghz.. i called fios,they said ALL their westell modems are set a that and are sending me a new router anyways..
i paid 1000$ for this with an i7 processor-its great; but i have even installed new drivers for the modem(per samsung) still cannot connect.. anyone else having issues like this with new laptops??
I need help. i take online classes for my masters degree,this will be a replacemnet workhorse for my hp..I need a steady connection please.

See More: no connectivity with new samsung rf710 laptop

Report •


#1
October 31, 2010 at 00:09:49
Does your wireless require a passphrase or WEP key to logon to the wireless portion of the router?

Report •

#2
October 31, 2010 at 08:12:25
i use a wep key.which is fine since i had verizon overnight me a Brand new router thinking that was the issue..
so the router isnt the source- since the other 2 xps can connect and the 2 vistas can as well..
its windows 7.. ive been searching all over forums on the web all weekend, other people are having the same problem- either since upgrading to w7 or buying a laptop with w7..
ive only got a 10 day window(left) to return this to compusa for a refund.. and am plannning to call samsung today- and demand that they put in a repair order- ..if not, ill return this and have to eat the 15% return fee they will charge me.*sigh*.. why cant MS be honest and release a fix for this instead of constantly blaming our routers and drivers?I Need it fixed NOW.

Report •

#3
December 27, 2010 at 13:20:50
i have a samsung laptop and i can get the internet with my dongle but not with my virgin wired internet , i don't know how to get internet back on does anyone have any ideas

Report •
Related Solutions


Ask Question