New pc (Gigabyte Z370M-D3H), no internet connection

May 20, 2018 at 07:41:13
Specs: Windows 8.1, Intel 8400 / 16Gb
Hi there, I just bought a new pc with motherboard Gigabyte Z370M-D3H, installed a fresh windows 8.1 and proceeded to install the motherboards drivers that are on the DVD. The problem is that I can't connect to the internet after installed the LAN drivers, the connection is always limited.

Things I've tried:
- Installed a different version of the drivers, didnt work.
- changed a couple options LAN related on the BIOS, didnt work.
- did ipconfig release + renew, didnt work.
- tried using a fixed IP and DNS adress, still didnt work.

Sometimes when I plug the ethernet cable the connector lights dont even light up, usually they do with only the orange one blinking and the green always on.
Right now, my connection is "Unidentified network; public network".

If someone could help I would really appreciate it.


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#1
May 20, 2018 at 09:31:11

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#2
May 20, 2018 at 10:49:46
Vasco_C: Sometimes when I plug the ethernet cable the connector lights dont even light up
Verify the port on the router. Verify the cable. If both check out, declare the motherboard as DOA and get a replacement.

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#3
May 20, 2018 at 11:11:44
Both the port on the Router and the cable are working fine on other computers, so it can't be because of that..

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#4
May 20, 2018 at 12:00:44
Well, then, there you go. The board probably has a physically damaged port. You can do further testing by trying to PING your router, but I suspect you'll see a > 50% drop rate.

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#5
May 20, 2018 at 12:59:34
Did that and "Ping: transmit failed. general failure." Packets: Sent = 4, Received = 0, Loss is 100%.
I guess the port is not working correctly, going to return the MB I guess, thank you.

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#6
May 21, 2018 at 07:05:51
Also, to verify a hardware issue with a network interface you can ping the loopback address:

ping 127.0.0.1

If you get no reply, the NIC is kaput

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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