Network security camera problem

Ibm Thinkpad r40e li-ion battery
July 20, 2012 at 08:28:03
Specs: windowsxpsp3, 3.2ghz/2gb
Hi i don't know the terminology so forgive me if i get all the words wrong. I have several cameras that are connected to my router and the internet. Now i had it all set up before but i reinstalled windowsxp a little while back and only got one camera working with a program that comes with them called ipview. They can also be configured via a web browser but i can't remember how to do it. Now it has to do with ip addresses and thats the info i can't seem to get right. I downloaded a program called Angry IP scanner as the dude that gave me these cameras told me to do so...i ran a scan and the only ip mentioned starts with 192........ i can never remember what info i should or should not make public so have left the rest of the number unstated in this post. Now something else i noticed in Agry IP Scanner is the ip range is only one ip address...i thought a range had to be much better than that...again i can't express myself any better...i remember something about the end of the ip address is ...or the range would be 1-254? something like that. Could that be a 10.0.0.1? Gee wish i had of made notes :0( Anyway if anyone can help i would appreciate it as this is the first camera set up i have had of this type and this model is discontinued. ...they are not wireless and the company has no forum or anything.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#1
July 20, 2012 at 08:38:06
I haven't used angry IP scanner myself, but most port scanners will have to be set to scan a range of IP's. Typically something like:

Starting IP 192.168.0.1 to Ending IP 192.168.0.254

Depending on the port scanner, you should be able to have it return the addresses of all active IP's.

If your Windows XP computer is connecting to the network, you can open a command prompt window on it (Start >> Run >> type cmd and hit Enter) and perfrom the following command:

ipconfig /all

This will list your TCP/IP settings. Look at your IP address and compare it to the Default Gateway IP (which is the LAN IP of your router) and that will tell you what subnet to scan for the IP's of the cameras. As per my example above, your Default Gateway IP will probably be something like: 192.168.0.1 and your Windows XP machine's IP will likely be something like: 192.168.0.100

If you don't still have the manual for your cameras, searching the make/model of the device should help you find it. (ie: google "make/model manual" ) and all you should have to do is read it through to remind yourself how to setup the cameras.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
July 20, 2012 at 08:57:51
Oki changed the range as you suggested and 4 items show up as connected to the network. That makes sense as i have two computers and two cameras connected right now. I changed or tried to change the ip address corresponding to the one that seemed to be the not working with the network...or not entered correctly in ipview but the program tells me that it is an ipconflict. I tried a few other numbers and no go.
OK the next bit i am baffled. I do have the manual btw but it is hopeless. Online i think there is a manual as well and it is exactly the same...doesn't help me. Didn't way back and won't now. I think the dude that gave me these cameras had to come over and set it all up but he is way too busy now.
OK The ip adderess m,entioned in cmd is starting with 192 and the subet is starting with 255....is the subnet what i am supposed to use...that range?

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#3
July 20, 2012 at 09:55:38
You have to use the same subnet mask throughout your network. So all devices with an IP address should have the exact same subnet mask.

You needn't worry about posting your IP addresses if they start with 192.168 as that is the private, non-routable class C IP range. This isn't your external IP and is of no value to anybody.

So, assuming you are in the 192.168.0.0/24 range, that gives you the following subnet mask: 255.255.255.0 and means you can use the following range of IP's: 192.168.0.1 through to 192.168.9.254

Any computer configured with an IP within that range, using that subnet mask will be able to communicate wtih any other similarly configured client that's part of the same physical LAN.

You need to know which IP's are computers and which are cameras. So, on both PC's open a command prompt window (Start >> Run >> type cmd and hit Enter) and run the following command:

ipconfig /all

This will tell you the addresses of the PC's. Then the other two IP's have to be cameras. Having never used ipview I can't say for sure but I suspect all you would need to do is enter the appropriate camera IP's in to connect to them. If you're getting some kind of IP conflict within ipview you need to check it's help files, or google the error message to find out why it's doing that and then figure out how to take corrective measures.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#4
July 22, 2012 at 22:54:10
OK sorry no i don't understand much of what you said. The command i did but i can't see a name of something that id's both pc's and or cameras....maybe i think the id for the pc that i am tying the command into...that seems to look familiar but nothe other pc or cameras...i don't know how to read the information in front of me ...the output text whatever it is called after doing the command...sorry i don't know what it is called

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#5
July 23, 2012 at 05:11:40
The output of an ipconfig /all command will list the TCP/IP settings for the computer you do it on. The two most important things for you to look at are the following:

IP address
Subnet Mask

If you do that command on your two computers, that will tell you the IP Address of both. Make note of those (like on a piece of paper or a word document or something so you can check them later again if necessary).

You said when you ran the port scanner told you there were 4 active IP addresses in your network.

If you know the IP Address of the two computers check them compared against the list of 4 the port scanner gave you. If you scratch those two off the list of 4, then the remaining two IP's listed by your port scanner would have to be the cameras.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#6
July 23, 2012 at 06:22:22
OK i get what your saying but one machine is windowsxp and the other is linux and i don't know how to do what you say in linux. Anyway i did try all the numbers...or i thought i did...i don't know how to explain...i am just not clear on what numbers i am using for the cameras. If i knew then i could try them. Is it the 255 ones or the 192 ones? I just want to make it simple as too much information is confusing me. I have short term memory loss and reading through this entire thread every time i visit is exhausting. Whatever numbers the ipscanner gave me...i tried all of them for the cameras...hope thats clear as that is all i can remember

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#7
July 23, 2012 at 07:55:15
In linux you would open a "terminal window" and perform the following command:

ifconfig

Chances are this will list a couple interfaces, you'll want the one with the 192.168.x.x address and depending on the flavor of linux, it may be eth0

Alternatively, you could go through the GUI and find the Network Settings applet and run it.

An IP Address would be: 192.168.x.x

A Subnet Mask would be : 255.255.255.0

Since you have memory loss issues, I highly recommend you get a friend who understands this stuff better than you to help, or consider paying a professional consultant if you don't know anybody.

I've explained in very simple terms what to do and you're obvioulsy having problems grasping it and making sense of it and that's why I recommend you get some help. It will save you some frustration.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#8
July 23, 2012 at 07:58:19
ifconfig
eth0 Link encap:Ethernet HWaddr 00:25:22:a3:f0:6f
inet addr:192.168.2.2 Bcast:192.168.2.255 Mask:255.255.255.0
inet6 addr: fe80::225:22ff:fea3:f06f/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:318981 errors:0 dropped:0 overruns:0 frame:0
TX packets:378342 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:310850209 (310.8 MB) TX bytes:70680035 (70.6 MB)
Interrupt:27 Base address:0x6000

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:31713 errors:0 dropped:0 overruns:0 frame:0
TX packets:31713 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:1578311 (1.5 MB) TX bytes:1578311 (1.5 MB)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#9
July 23, 2012 at 07:59:39
No no i march on...there is no money when you are disabled. i never pay anyone for anything. I have been on this forum for over 10 years. computing.net is that friend :0)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#10
July 23, 2012 at 10:51:24
The following is the important stuff:

ifconfig
eth0 Link encap:Ethernet HWaddr 00:25:22:a3:f0:6f
inet addr:192.168.2.2 Bcast:192.168.2.255 Mask:255.255.255.0

The two important ones are "inet addr" which in this case is 192.168.2.2 and the "Mask" which is the Subnet Mask and is: 255.255.255.0

So far, the above tells us that the following IP: 192.168.2.2 is in fact your Linux box and not a camera, so from the list of 4 IP Addresses the port scanner told you were active, you can cross that one off the list.

Now run that ipconfig /all command on your windows computer and make note it's IP Address.

Then compare the above address and the one from the Windows computer to the list of 4 IP's you got from the port scanner. Take them off the list and that should leave you the two camera IP Addresses.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#11
July 24, 2012 at 00:07:38
OK cool. The ip address on the windows machine is 192.168.2.3 .
Ok tried to scan again but its bringing a different picture than before. I hope i didn't change anything to make that happen. There is a drop down box that lets you select netmask or /26 or /24 or /16 or 255....192 or 255...0 or 255..0.0 or 255.0.0.0 ...so not sure what was in there before....anyway the confusing thing is that all the ip addresses listed from 192.168.0.1 to 24 have red dots next to them and nothing else like before...so not sure why none are green dots...i think that is what i got before anyway.

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#12
July 24, 2012 at 07:25:53
You'll want to scan the following network (this is in CIDR notation):

192.168.2.0/24

Maybe before running the scan, make sure both cameras are on.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#13
July 24, 2012 at 07:38:46
OK....ummmm i am still getting a list that has red dots next to all the ip addresses in that range and the thing chosen int hat drop down box is 'netmask'...next tot he start button. Everything is on and goes into the same router

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#14
July 25, 2012 at 02:11:57
oops sorry i was mistaken. i didn't have the net connected lol. Anyway connect6ed and got the ip addresses as i did before but the program ipview is still giving me an error of 'ip conflict'....so baffled

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#15
July 25, 2012 at 06:47:55
Rather than a port scanner, I'd use a packet sniffer to see all traffic on the network. This will allow you to learn all IP addresses and mac address of all devices that are communicating on the network.

Try Wireshark

Using both tools together you should be able to easily identify all devices on the network.


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#16
July 25, 2012 at 06:52:09
But all the devices are identified....just that ipview says there is a conflict

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#17
July 25, 2012 at 07:23:17
Sadly, I have no experience with the software you're using so have no idea why it's giving you an IP conflict error.

On a whim I did a quick google search of "ipview+ip conflict error" and found the following forum:

http://www.networkcamerareviews.com...

I suggest you go there and discuss your issue there with people who have actual experience with ipview. Now that we know your network is working and you know the IP addresses of your cameras, my work is done and it's time for you to ask someone with knowledge of that software for help.

Good luck, I hope you find the help you need.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#18
July 25, 2012 at 08:24:28
ok yeah i think i am on the wrong path. i have a feeling that the number situation is completely wrong as i have a vague memory that i am not supposed to use the numbers similar/starting with 192....whatever....hard to explain...but just not the same starting numbers as the ip address....just wish i could remember the other numbers or starting, set of....no idea how to explain. anywya no that website has nothing to do with the problem. i would only need to log in if i was uploading the output video or pictures to something. I save the output files to the hard drive as i have no clue how to upload online anywhere. This product is dicontinued so no help there. I tried anyway but they sent me the manual maybe that i already have and that was no help. heaps of gaps of information which is typical of chinese manuals...or manual written in other languages and not translated correctly or with those pieces of crap software. Yeah no the person that gave me the cameras is too busy to help and it was hard to get him to help last time. People don't have experience with anything tech around me...well some people but not this sort of device...gee i will have to do or take video footage next time someone sets something up i don't know about...thanks :0)

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#19
July 25, 2012 at 08:47:55
Well, I'm sorry I can't do more. If I lived close enough to you to make it feasible I'd come help you. But, I live in western Canada......

The last thing I can tell you for sure is, the cameras have to have IP addresses within the same subnet as the rest of your network or they won't be able to communicate on the LAN and no other LAN clients will be able to communicate with them.

If it were me, I'd get the manual for the cameras and I'd make note of their present IP addresses. Then, using the manual I would reset them to factory defaults and then I would reconfigure them with different IP addresses. Then I'd connect them to the software with the new IP's.

example:

existing IP Addresses:
192.168.2.10
192.168.2.11

New IP addresses to assign to cameras while reconfiguring them:
192.168.2.20
192.168.2.21

Then use the new addresses when attempting to connect from ipview.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#20
July 25, 2012 at 08:54:04
Oh yes thanks so much for offering but bit far to come and help lol.

Ah yes i did the factory default thing. also have manual but it is crap...never helped me or the dude that set them up.
thats what i am doing is changing the ip address to match the ones that that scanner showed...i tried others too but no go.
no those are not the existing addresses and i don't understand....no i tried many addresses within the range...nothing works. i am sure that 192....... is not what i am supposed to do...sorry i because the dude was going too far and changing too much with my computer i do not have anyway to recall everything he did but i am sure the numbers are wrong....he gave me a reason but he raced ahead without me fully comprehending. i don't think he understands my disability like most people. i know what i recall and thats stays but i don't know what i don't remember....anyway too tired to try more now...maybe in a week ...thanks

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#21
July 26, 2012 at 07:28:35
i am sure that 192....... is not what i am supposed to do...sorry

Whatever IP addresses are used on those cameras have to be in the same subnet as the rest of your LAN or nobody else in your LAN will be able to communicate with them

Period, end of story.

If your LAN is 192.168.2.0/24 and you use say, 10.0.0.x for the cameras, nobody on your LAN will be able to communicate with the cameras and the cameras, while able to speak to each other, will not be able to communicate with the rest of your LAN.

he gave me a reason but he raced ahead without me fully comprehending

I'm guilty of doing that myself. But I'm not a good teacher and I'm very aware of it so I don't try. I would have however left you with a document detailing the setup.

I'm terribly sorry I can't help you more. I wish I could. My offer to help wasn't in jest. I mean that sincerely. I hope you can get it figured out and working.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#22
July 26, 2012 at 08:48:03
Yeah i know....just wish i could remember something more...anyway finally found the manual and uploaded it if that sheds light on anything http://i273.photobucket.com/albums/...
and http://i273.photobucket.com/albums/...

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#23
July 26, 2012 at 09:46:50
First link under "IPView installation and usage" section, part 3:

"Add the internet camera by manually key in it's IP address or click scan for displaying all the internet cameras IPView can find in the network"

According to this, if the cameras are configured with IP Addresses on the same network as the rest of your equipment (as per my last post) then you should be able to use this "scan" feature of IPView to "find" the cameras. I would try the scan feature and see what it finds.

Obviously the manual was written by someone for whom English was NOT their first language. While the grammar is horrible, it's still pretty basic as far as configuring the cameras and setting them up goes.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#24
July 27, 2012 at 01:43:30
OK have attached some images as i am not able to explain that well...not as bad as the badly translated manual though he he.
http://s273.photobucket.com/albums/...

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#25
July 27, 2012 at 08:08:46
Well, the first batch of images show the one camera CS-045F77 (192.168.2.5) as being connected and working so that's good. I'm not sure why it stops working though. Do you know why it stopped?

In image 7 it shows you trying to connect to a different camera with IP 10.0.0.254 (CS-045F82) which as I told you, will not work since your network is 192.168.2.0/24

Image 8 shows you tried to change that camera's IP address and it looks like you're trying to change it to 192.168.2.1 That IP is more than likely the IP address of the LAN side of your router and that's why you're getting the "duplicate IP" error message. That IP already exists and is in use and it's not the camera or you'd be able to connect to it with your IPView software.

Open a command prompt window again (ie: Start >> Run >> type cmd and hit Enter) and do the ipconfig /all command again. This time look at the "Default Gateway" IP address. If it's 192.168.2.1 then I am correct and that is the IP of your router and like I said, you can't use that IP on a camera.

We know that one camera is definitely working and sitting at address 192.168.2.5

You also know the IP addresses of your two PC's. If 192.168.2.1 is your router, then you know that IP as well.

If your port scan only showed 4 working IP addresses (Image 8 shows only the 4 working IP's) and we've now accounted for all 4 IP's (including that router/default gateway IP) then I would have to assume your 2nd camera is either:
a) Not configured correctly
or
b) Not connected to the network

So you need to make sure that the second camera is on and connected to the network and then run the port scan again to find out it's IP address.

If the camera is on, you might try connecting it with a different network cable so as to rule out a bad cable.

If it's on, and connected to the network with a known good cable then it has to be a configuration problem. If that's the case, you need to figure out how to reset the camera to it's factory defaults and then reconfigure it.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#26
July 27, 2012 at 10:20:28
Yep the camera didn't stop work...i just clicked disconnect so stopped viewing.
OK i thought there were only 4 things we were looking at so ok now there is the default gateway too. ok that is number 1 like you stated above somewhere. So the devices end with 1, 2, 3, 5 in the scanner. Trying to type this all out so i don't forget so i hope i don't miss anything. Rescanned after checking all the connections. Cameras, computers, router etc, Saw lights flickering next to router cabled ethernet connections, lights on the cameras so thats all correct. ok so retried ipview and assigning a new ip and i tried 4, 6, 8 all were rejected 'ip conflict' thing happened again.
OK will try factory default but that never did the trick before. I am sure i tried that dozens of times since the new install of windows. will try tomorrow as super tired and need sleep. Ok hopefully have a spare cable but can't guarantee how it is as i c=keep so many cables...massive box full of them...i guess i could test it...anyway thanks will try more tomorrow

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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#27
July 27, 2012 at 12:07:52
Yep the camera didn't stop work...i just clicked disconnect so stopped viewing.

That's good to know. It means that camera is working and we can concentrate on the other one.

What we now know about existing IP's that show up in your scan:

192.168.2.1 = SOHO Router
192.168.2.2 = computer
192.168.2.3 = computer
192.168.2.5 = camera

From the above I would suspect the other camera was configured with 192.168.2.4 as it's IP address.

so retried ipview and assigning a new ip and i tried 4, 6, 8 all were rejected 'ip conflict' thing happened again.

As I said above, I suspect that camera was 192.168.2.4 and since you tried it and 6 that leaves me thinking the camera's config has to be bad since you are sure it's on. A factory reset will likely be the only option. Sadly the manual doesn't detail how to reset it to factory defaults. I would suggest you try a google search or two. If it were me I'd use the camera info (make/model) and do a search like the following:
"reset make/model to factory defaults"

With luck that will find you the info you need. If that doesn't, check on the device itself for a reset button. If it has one, it will reset in one of two ways. Either holding the reset button in while powering the device, or , with it powered up, press and hold reset for 10 seconds.

If you get it reset, the manual shows the default IP address of the device as being: 192.168.0.20 In order to configure it, you will have to plug it directly into your computer and change your computer's IP address to match that subnet.

So, assuming you get it reset, unplug your computer from your router and put that plug into the camera. Power the camera on. Then change your IP address on your computer to 192.168.0.10 (subnet mask 255.255.255.0) and you should then be able to connect to the camera via your web browser by typing it's IP address in the URL field.

You can also test connectivity by pinging the camera in a command prompt window (ie: ping 192.168.0.20)

NOTE:
- Before changing the IP address on your computer, if the existing IP is statically assigned, write it down so you know what to put it back to when you're done setting up the camera. If the computer is set to DHCP, just set it back to that when you're done and it will most likely get the same IP address back again.
- If you can't find a reset button the camera, and can't find any reset information on the internet, I suggest connecting the camera directly to your computer, change the computer's IP to 192.168.0.10 and try pinging the camera anyway. It's possible it reset itself automatically to factory defaults and that's why it isn't responding now.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#28
July 28, 2012 at 05:06:29
Cool ok might have to get back to this in the daytime as it is freezing and the cameras are outside. I also have quite a job moving camera, cables and desks... plus trying to finish some video editing and time is scarce. i know how to reset...its just that i have to dismount the camera and thats hard. or at least i think it was a pinhole that i just insert a pin into from memory. Yep camera is set to dhcp....ok gimme a couple of days...hopefully one that is warm as i don't have good body temperature. thanks for persisting :00

"The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama


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