Network says it's connected, but it's not

January 14, 2012 at 19:02:22
Specs: Windows XP Home Premium, hgf
I've got a computer that can't get online. There are many things I've tried, but this one's pretty tough. The computer says the LAN is connected, and the network adapters are functional in Device Manager. Here is a list of things I've done/checked:
*Checked basics like "Automatically detect settings" under LAN settings and Obtain IP Address Automatically and Obtain DNS Server automatically.
*Used IE and Chrome, and tried updating programs online.
*Other devices connect fine to router. I tried powercycling both the router and modem. The computer also has a wireless PCI card, so I tried that as well. It shows as connected, but still nothing. Also tried different router and modem. I can't get into the router settings either. Also tried different ethernet cables.
*Ran malware scans with Spybot and Malwarebytes. Couldn't update Malwarebytes, got "database is missing or corrupt" error.
*Ran AVG Scan
*Tried Safe Mode with Networking
*Winsock fix
*lspfix
*System Restore
*Turned off Zone Alarm
*Temporarily disabled AVG
*Network Diagnostics gives "Contact the company that provides you Windows XP Product Support"
*Commands: netsh winsock reset catalog, netsh int ip reset reset.log, ipconfig gives "An internal Error occured. The request is not supported.
*Thought maybe AVG moved a network file to virus vault so I restored some infected files.

Any help is much appreciated.


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#1
January 15, 2012 at 08:23:47
Please post this problem on the "Security & Virus" forum where only those who are qualified are allowed to reply. Posting such issues anywhere else is liable to elicit bad advice from members who don't know how to deal with malware.
Please post here: http://www.computing.net/forum/secu...

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#2
January 15, 2012 at 13:15:54
You think malware is the problem?

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#3
January 15, 2012 at 18:19:29
Well, if anyone else needs help, sfc /scannow did the trick.

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