Netgear wireless remote management

Apple / Macbookpro
April 9, 2009 at 10:25:49
Specs: Macintosh

Lately, I've been unable to wirelessly access my
Netgear settings (used to enter
Through ethernet, I logged into my Netgear wireless
router, and I noticed two differences. One, I no longer
have to enter my password to change settings, and I
noticed the "remote management" access has been
specified to a computer recognized by
Can anyone help me understand how this change
could have been made on my router, and also what
kind of number this is?
Thanks, Hannah

(I posted this in another area, but it would seem this is the more appropriate area to ask my question. Thx. )

See More: Netgear wireless remote management

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April 9, 2009 at 11:07:05
Sounds pretty dodgy to me, could somebody else have played around with the settings?

Basically that says that somebody at the above IP has access to your router from their location assuming they know your own WAN ip.

Dont post it here but go to and see if that 69.xx.xx.xx is your actual ip

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April 9, 2009 at 12:16:07
Thanks andynet. I did as you asked, and no, this is not my
ip. I've had problems with hacking before. I wouldn't know,
but several techs (Linksys, Geek Squad, etc.) have told me
based on the symptoms that I have a dedicated hacker. :(

If I go into my router settings (via ethernet since I can no
longer access from my computer) and change the ip address
to mine, will this give me back my privacy and control of my
wireless network?

Thanks again.

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April 9, 2009 at 13:05:34
This is actually pretty serious.

You can do 2 things here, either reset the router, (press the reset button on the back of the router for about 15 sec then maybe even pull the power for 10 sec as well to make sure) this will reset the router settings to factory default. Right after this you would wan't to log into router and give it a strong admin password, use numbers and letters and a couple of special chars (! " $ & etc).....

Or you don't even need to reset the router, you need to UNCHECK "allow remote connections" etc even if you do reset... also delete that 69.xx.xx.xx ip and save the settings.

Also make sure you have WPA encryption enabled in the settings, also look up MAC address filtering and only allow your own MAC address or the MAC addresses for whoever in your house is using the router.

Finally you may even want to report the IP , after a whois( it appears to be a comcast IP on the South East coast US...

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April 9, 2009 at 13:30:34
A thousand thanks! I've sent a note off to comcast. Yes,
we too are comcast customers, and we live near the place
this IP address is supposed to be located. Hopefully, they
will be able to investigate this to a satisfactory end.

Thanks also for the tips on resetting the router. We did
contact our local sheriff's office, the department of internet
fraud, and they suggested we reset the router and create
logs to track any further attempts (although after this, if I
understand they now read anything going over the wireless
network, and they are reading this, they might retreat). Can
you also help with how to set up such a log? It would be one
I can provide the sheriff's office.

Thanks again! Hannah

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April 9, 2009 at 14:59:12
Could it be a next door neighbour has connected to your unsecure wireless network?

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April 9, 2009 at 15:38:24
It's difficult to say for sure. What I do know is that a
technician helped me set the security up on my router with
WPA security with a very long password (I used a line from
an ancient philosopher that was case sensitive). Because of
the years of hacking prior to this, where our network would
be taken over, and my old laptop was even being controlled
by an unknown administrator who was keeping me from
going into favorite websites and the like, I had kind of jury-
rigged a new set up where the wireless router is connected to
a wired router. The other computers (now new) are ethernet
connected to this wired router, and my new computer (a
mac) was the only wireless computer accessing the wireless
network. The Apple techs helped me set up the Netgear
wireless security.

I first began experiencing network problems about two
months ago, lots of dropping, but the Apple tech advised me
this might be due to more wireless networks after Christmas causing network conflicts and confusion.
Later, when the problem became excessive, he advised me
to change the channel in the router. It was then, I
discovered I could no longer access the router homepage
remotely. So, I connected to the router via ethernet, and I
first noticed I no longer needed to enter my password. I then
checked around and that was when I found the remote
manager selected with the IP address I mentioned in the
thread here.

All the techs I talked to in the past insist the hacker must be
within wireless range (i.e. a neighbor). I do have a neighbor
next door who teaches computing at DeVry University, and
he has in the past talked to me about setting up our wireless
network for sharing. So, I have suspected him, but I have
no proof.

The IP address that comes up in the website you provided
me specifies this user is in Debary, Florida. I live in East
Orlando, so this would indicate the hacker is not next door. I
did have a Geek Squad technician tell me once that a good
hacker will not leave a traceable IP address, so this also
could be the reason it does not point to a specific residence
near me.

I sent Comcast an email provided specifically for
reporting hacking issues, and I provided them the IP address
and our information. Hopefully something will come of it.

For now, the Sheriff's department, Internet Fraud department
advises me I have to reset everything and set up logging.
With this, they said they would be able to identify or trace
the IP address of the hacker.

I asked you in the actual thread if you might be able to help
with this. I'll go check it now to see if you responded there.

Thanks again for your help. It's immensely relieving just to
talk to someone who knows what they're doing, how such
things can happen. In particular, I'm very grateful for the
websites you provided. They will at least allow me to reset
my router and put the IP address for this computer as the
remote manager.


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April 9, 2009 at 15:58:45
The whois IP location map does not point to the exact place that the ip is from just the general location of the nearest exchange i think, they could be a good few miles from there. You have big ISP exchanges called POPs or even IXP's where all the connections in the area meet up which is where i guess the location map is pointing too.

As for setting up logging there may be an option in the router settings to do this, the other thing you could do if use a firewall that has logging capabilites most of them will, there will be an option somewhere in the setting to "enable logging".

Or depending on your router you may be able to flash the firmware with a 3rd party firmware like tomato which has a whole bunch of features in it, to be honest i have never used tomato but i am sure you could log with it.

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April 9, 2009 at 17:51:53
Thanks for the info. I very much appreciate the time you've
given this.

I'll check your suggestions on logging. Also, the additional
information about the IP location is encouraging. I will be
surprised if anyone is able to track the IP back to the actual
person. I've had too many techs tell me the really clever
ones can conceal their IPs from the best investigations.

But, if I can set up logging and re secure the router, I will feel
at least we're getting somewhere with this unnecessary
intrusion on our privacy. It can be frustrating. :-/

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April 9, 2009 at 18:12:09
Well it's just my opnion but i think that that IP is the person who has hacked you. I don't think they have coverered their tracks at all. There is a possibilty you have a virus installed on your computer that allowed th hacker to get into the router in the first place.

I would recommend Kaspersky anti-virus, it is very good.

I think they have basicaly cracked your wireless security password and that is why you were getting drops in the connection as it can take a good while to crack those passwords using various software. You could be talking about days. During the cracking process your router was under strain and some of your bandiwidth taken up hence you were noticing drops.

This is just guesing, could definatley be wrong here. I don't know how your router password was disabled though so that you don't have to enter it anymore maybe there is a setting in the router page that allows you to do this.

Basically comcast will be able to tell you who the IP belongs too.

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April 9, 2009 at 19:21:43
It is my hope comcast will be able to identify the actual
person or residence. But, I'm reserving hope. On the
firewall and virus blocking, I have an apple computer, so the
likelihood of a virus on my computer is small, but not
impossible. However, the reason I went to apple is that my
old pc (xp) was obviously infected so that when we
reinstalled xp and reset the router, within days the hacker would take control again of the router, and finally the computer itself. In this case, the router is new and we have apple computers, only one which is wireless. I know we went at least a year without any issues. It was nice.

I'll call the apple techs tomorrow to see what they suggest
for both logging and firewalls.

Thanks again.

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