My HP computer won't connect to Internet

April 17, 2017 at 07:31:10
Specs: Windows 10, 8 GB
My HP computer won't connect to the Internet. Other devices and computers in the home are connected to the internet and working. The connection on the HP shows it's connected. I've rebooted several times but no luck. I even hard wired it directly to the router and still nothing.

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#1
April 17, 2017 at 07:48:38
Are there any errors showing in "Device Manager > Network Adapters" (expand out each entry)?

Always pop back and let us know the outcome - thanks


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#2
April 17, 2017 at 08:09:53
No. I clicked on each one and each one showed, "This device is working properly."

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#3
April 17, 2017 at 08:52:57
If you right click the start icon and go to "Network Connections" is the one you are trying showing as Enabled?

One other thing you could try is to turn the router off for about 30 seconds then back on again. Many times I've found this cures a problem on specific devices only. It takes quite a while for the router to come up again so don't rush it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
April 17, 2017 at 09:27:22
I've had a similar problem recently and discovered that somehow the proxy settings had been changed... The result of that change was no access to internet - for that computer only of course...

Depending on quite what the situation is - the links here (a google response list) may be of help. Browse them and see what may help; especially the top of the page and then the third item in the short list below...

http://tinyurl.com/mfwmdy6



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#5
April 17, 2017 at 13:39:04
Which browser are you using? Does the problem exist regardless of which one you use - Edge, IE, Chrome, Firefox, etc? Did you check your Internet Options > Connections settings?

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#6
April 17, 2017 at 15:56:54
Yes, I tried all those solutions. My husband managed to fix it. Not sure how, he played around with some settings and got it back online.

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#7
April 17, 2017 at 16:32:54
Good to hear and thanks for letting us know.

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#8
April 17, 2017 at 17:32:04
Might be useful to set a restore point at this time, so if ithe problem happens again, you can go back a little to an earlier time (now...) when it was OK. If you see wot I mean...

Also perhaps look at all settings for your browser(s) and make notes of what they are. Then again if problem re-appears you have a hard copy set of notes to use as a reference to make any ncessary corrections?


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#9
April 20, 2017 at 06:41:52
Now, another issue! This HP laptop is killing me! I'm seriously thinking of returning it. When I try to shut down from the Windows icon button (bottom left corner), nothing happens. I have to do a hard shut down by pressing and holding the power button. What's going on?

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#10
April 20, 2017 at 10:16:16
First of all try a Restart (not Shut down and Start again) because on Windows 10 this refreshes things.

Windows 10 gathers info during shut down to enable a fast start next time. On some computers this can cause the shut-down to take ages. To see if this is the trouble go to Control Panel > Power Options > "Choose what the power button does" > "Change settings that are currently unavailable". Uncheck "Turn on fast start-up". If this doesn't help then go back and check the item again.

Always pop back and let us know the outcome - thanks


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#11
April 20, 2017 at 10:25:37
I unchecked the "Turn on Fast Start-up" but nothing. At that point, I noticed that one of the options read as "When I Press the Power Button" and it was set to Sleep so I changed it to Shut Down.

Still nothing. So I went back and tried to un-check the box, but now with that change to Shut Down I just mentioned, the check box is un-checked and won't let me check it again. And I can't do a Restart either.

Does this sound like some kind of a virus or bug messing up my computer?


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#12
April 20, 2017 at 11:11:34
Is this hp stiill new enough (a recent purchase) to be under warranty?

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#13
April 20, 2017 at 11:29:45
Yes. I've already called about it when I had to totally re-install the operating system through HP's advice and help which cost me $100. Is it your opinion that I should return it?

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#14
April 20, 2017 at 12:19:37
Re #11 - Not a virus. You should be able to uncheck it again but you have to go through each step given in #10 once more or the setting will be unavailable. The Power button setting should have no bearing on this.

There is a chance this shut down problem will fix itself with the next cumulative update or features update.

"And I can't do a Restart either"
Do you mean that if you go to the Windows icon you can't get the computer to respond to a restart? There are two ways to do this, left click then the Power icon or right click via "Shut down and sign out". If you haven't been able to restart try the other method.

Always pop back and let us know the outcome - thanks

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#15
April 20, 2017 at 12:50:52
Further to #14. If this issue turns out to be a setting then they might charge you if you return the computer. Warranties are usually about hardware and this sounds like software. I would see if you can fix this somehow before rushing to send it back.

Always pop back and let us know the outcome - thanks


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#16
April 20, 2017 at 13:04:48
Sorry, in relation to that last post by me, I right click on Windows icon and can re-start. But left click, which is what I have done since I got the computer, doesn't work.

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#17
April 20, 2017 at 14:30:08
OK. You left click the Windows icon, left click the Power icon and get the three options. Presumably when you hit Restart nothing happens at all? What happens with the other two options?

Always pop back and let us know the outcome - thanks

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