My computer will not diagnose connection prob

July 5, 2011 at 17:21:36
Specs: Windows 7
My computer is saying im online but wont let me go to any web pages. A message pops up saying diagnose connection problems by clicking it, when i do it says " The remote device or resource wont accept the connection" What do i do?!?! We have 3 lap tops and the other two work just fine!!

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July 6, 2011 at 07:53:29
Open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

ipconfig /all

Once you've finished, copy/paste the output into a response on here so we can have a look.

For info on how to copy/paste from a command prompt window click on my name above and read my "how-to" guide titled, "Post the output of ipconfig (version 2)"

Do this on both the laptop that's not connecting and one that is and post the results of both so we can compare.

Also, do you have a router setup at home? If yes, what is it's make/model?

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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