Solved my computer trouble shooter says i have networking problems.

Acer Aspire one 531h-1729 netbook - atom...
December 9, 2013 at 07:57:40
Specs: Windows 7 starter service pack 1, intel (r) aton tm CPU:n455@1.66GHz,RAM:1.00GB
I get error: could not create file mapping object (5) and mpvis.dll. its an acer laptop. ive tried to do what help sites suggested. my troubleshoot said network problems. can u look at it remotely?

message edited by sellrah

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December 9, 2013 at 09:25:22
I can't speak for others here but I won't look at it remotely. Doing so crosses over from me helping you to me doing the kind of work I expect to get paid to do. If you can afford my fee ($250.00 per hour - 2 hour minimum....up front) then perhaps I might consider it. But, it would be more cost effective for you to take it in.

I have some questions you should answer before doing anything else. They are:

1) What are you doing when you get the above error message?

2) Do you get internet connectivity, or network connectivty when this error message appears or is there no connectivity?

If you do get some connectivity, while connected, open a comand prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

ipconfig /all

Post the resulting output in here as well so we can see it.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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December 9, 2013 at 15:29:17
✔ Best Answer
1. Check with Device Manager and see if there's anything wrong with your drivers. Would be a good idea to download onto external media, uninstall, and reinstall.

2. Try releasing and renewing your IP address:

Start>type cmd (I'm assuming Windows 7 as your OS) and when it comes up just type in:

ipconfig /release

then on the next line:

ipconfig /renew

3. Go to safe mode and see if you can connect to the internet.

4. If you're getting an error that a .dll file on your laptop, that's a good indication that Windows could be to blame. I would recommend backing up valuable data ASAP, then reinstalling Windows.

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December 10, 2013 at 09:19:48
Most folk work from the forum (that's the idea - free help but the user does the actual fixing). There's no remote facility on here.

Always pop back and let us know the outcome - thanks

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