Modem connection to Netgear = no internet

June 29, 2011 at 10:55:31
Specs: Windows 7
When the Modem is connected to the Netgear Router it no longer allows us to access the internet. It worked for awhile, but for some uncanny reason it suddenly just quit. However, When we bypass straight to the computer, we can access the internet just fine. For Months we thought this was our computer. After frustration, taking our computer in for service,expenses, and a new computer. We still can't get online through Netgear. How convenient to charge yearly service fees to be able access things like your internet Netflix .

This is very frustrating. I have seen multiple people stating the same issues. Netgear knows it, and is making money off of something they can access while I am on the phone with them. They can change a connection setting to help me or change it to cause us lack of connection. Yes, I do believe company's sabatoge us, in order to make more money. We have definetly NOT gotten our moneys worth with this Product. I refuse to give them any money to have them provide me with service that should be free. Especially due to all the inconvenience, expense and wasted time.
Warning to those considering buying this product. I wouldn't recomend them.

Can I fix this problem without their tech support?

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June 30, 2011 at 07:27:17
The fact that the router did work and has stopped is indicative of a failure of the router.

Click on my name above in my response and read my "how-to" guide titled "Troubleshooting Wireless Issues"

The same troubleshooting steps apply to any router as far as diagnosing possible router issues go.

If you go through the steps and it still doesn't work, then there's a good chance the router needs to be replaced.

The only other thing I can thing of, and it's something I would definitely try before replacing the router, is that it's not working because your provider restricts the MAC addresses that can connect. If this is doing it you can fix this by "spoofing" the MAC address of your computer onto your router.

First, find out your PC's MAC address. To do that, Open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

ipconfig /all

What you're looking for is the "Physical Address" setting. It will look something like the following:

Physical Address. . . . . . . . . : 00-21-9B-27-22-A2

Once you have that, go into your router's management interface and look through all the settings. There will be one allowing you to "spoof" (ie: change) the WAN MAC address of the router. This is where you will enter the above MAC address.

NOTE: when changing the MAC address you must use a colon : instead of the dash - so it would look as follows:


It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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June 30, 2011 at 08:36:52
netgear does have the worse tech support I have ever encounted but their products work/last better than linksys or belkin from my experience at both home, work and clients

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

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June 30, 2011 at 13:53:58
First read the manual. Tech support is usually a last ditch attempt to get help. I've had Netgear for years without problem. I also have Linksys, Dlink, Belkin routers. They all work as advertised.

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